Información general sobre Qualtrics CustomerXM

¿Qué es Qualtrics CustomerXM?

Qualtrics CustomerXM es una plataforma de CXM (gestión de la experiencia del cliente, por sus siglas en inglés) diseñada para ayudar a las empresas a recopilar comentarios de múltiples canales y mejorar el viaje digital del cliente. Sus principales funciones incluyen información personalizada del consumidor, análisis de tendencias, gestión de reputación online y predicciones basadas en el comportamiento.

Con Qualtrics CustomerXM, los usuarios pueden mejorar la participación del cliente y captar comentarios de múltiples canales, como correo electrónico, SMS, web, aplicaciones móviles y dispositivos IoT. Con las herramientas de IA de Qualtrics, los usuarios también pueden revisar las interacciones de los clientes en llamadas telefónicas, redes sociales y sitios de reseñas de terceros. Las empresas pueden usar estos datos junto con el NPS de Qualtrics para analizar la satisfacción del consumidor, crear segmentos de clientes según su lealtad y comparar las puntuaciones de los competidores.

Las funciones de creación de informes y analíticas de Qualtrics CustomerXM permiten a los gerentes supervisar todas las interacciones y comentarios de los clientes con paneles ejecutivos, informes preconfigurados y análisis predictivo. Las empresas pueden gestionar su reputación online, aumentar las reseñas positivas, analizar las tendencias de participación y mejorar la retención de clientes. Los usuarios también pueden supervisar los impulsores clave del consumidor con el programa VoC (voz del cliente, por sus siglas en inglés) de Qualtrics, que proporciona información práctica sobre los patrones de comportamiento y satisfacción del cliente.

Información general sobre Qualtrics CustomerXM

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Qualtrics CustomerXM

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Alemán, Chino (simplificado), Chino (tradicional), Coreano, Español y otros 8, Finés, Francés, Inglés, Irlandés, Italiano, Japonés, Neerlandés, Taiwanés

Medios

Qualtrics CustomerXM expert review
Qualtrics CustomerXM in app feedback
Qualtrics CustomerXM survey
Qualtrics CustomerXM mobile app interface
Qualtrics CustomerXM multi-channel communication
Qualtrics CustomerXM voice analytics dashboard
Vídeo de Qualtrics CustomerXM Captura de pantalla de Qualtrics CustomerXM: Qualtrics CustomerXM expert review Captura de pantalla de Qualtrics CustomerXM: Qualtrics CustomerXM in app feedback Captura de pantalla de Qualtrics CustomerXM: Qualtrics CustomerXM survey Captura de pantalla de Qualtrics CustomerXM: Qualtrics CustomerXM mobile app interface Captura de pantalla de Qualtrics CustomerXM: Qualtrics CustomerXM multi-channel communication Captura de pantalla de Qualtrics CustomerXM: Qualtrics CustomerXM voice analytics dashboard

Opiniones de Qualtrics CustomerXM

Opiniones de Qualtrics CustomerXM

Calificación general
4.7
/
5
Excelente
161

Muy bien
46

Normal
5

Pobre
1

Malo
1

Relación calidad-precio
4.5
Funciones
4.6
Facilidad de uso
4.4
Asistencia al cliente
4.7
97% Un ha recomendado esta aplicación
Bryce H.

Great Product, Great People

As a higher education professional, we have to process students accurately and efficiently, and qualtrics has helped us creatively do this on a number of levels. We also gather and report out on student satisfaction concerns, as well as marketing and needs analyses. The system is extremely versatile, so there are countless applications that can help guide the work we do in higher educational settings. This is a premium product that requires a premium investment from your organization; however, once you've made this investment, you'll find that they have thought of almost everything from an end-user perspective, and have made a very friendly yet robust product, a difficult balance to strike in a competitive industry.


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Prathamesh M.

Survey platform with features and functionality with ease of use.

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform. Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient. Managing multiple projects is a piece of cake for this tool. Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library. The benefits of Qualtrics overweigh the pros making it an ideal survey tool for researchers. Overall, Qualtrics is highly recommended to users.


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Geoffrey F.

"Flexible" and "Adaptable" Platform = Emperor's New Clothes

They sold their platform well. The templates and widgets were impressive. The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert. I eventually figured out that I was left naked like the emperor--sold an empty idea without substance. And then there's the overall customer service experience--quick to invoice but slow to setup and support. My problems began more than six months ago. I asked to terminate my contract, so they've disabled my account, but they still haven't issued a refund.


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Tito P.

Easy to Deploy, Great Data Gathering tool

Our organization has been better able to gather necessary data from our patrons which has allowed for more informed decisions making on many aspects of the school district over the past few years.


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Hannah D.

Qualtrics - the best for surveys!

Qualtrics is, in my opinion, the most capable and flexible software for survey creation. If you have money in the budget, buy this, you will not regret it.


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Bryce H.
Sector: Administración educativa
Tamaño de la empresa: 501-1000 empleados
Traducir a español
Traducir a español

Great Product, Great People

Software usado A diario durante 6-12 meses
Revisado el 3/8/2018
Fuente de la reseña: Capterra

As a higher education professional, we have to process students accurately and efficiently, and qualtrics has helped us creatively do this on a number of levels. We also gather and report out on student satisfaction concerns, as well as marketing and needs analyses. The system is extremely versatile, so there are countless applications that can help guide the work we do in higher educational settings. This is a premium product that requires a premium investment from your organization; however, once you've made this investment, you'll find that they have thought of almost everything from an end-user perspective, and have made a very friendly yet robust product, a difficult balance to strike in a competitive industry.

Puntos a favor

Customer Service turns out to be a huge part of any user experience, but as a Brand Administrator, I was always getting requests from people in my organization about Qualtrics. I always found them to be readily available and willing to field whatever crazy request I was asking about. There are several high-quality survey and analytics tools on the market, but Qualtrics has really set itself apart by investing heavily into it's customer experience resources (physical, digital, and human) to round out a solid overall experience.

Puntos en contra

As an social science research scientist, I found that there are a few "hard coded" defaults in the system that do not really align with common research practice. There are not a ton, but one is the coded values of Likert-type items; because the default setting is Very Satisfied = 1 and Very Disatisfied = 7, I have to customize all of my subsequent items in my surveys to ensure that my averages or "TOP TWO" results meet what I expect. This is not a serious matter in the end because I'm aware of it, but I got burned by this a few times in the past and it cost me a good bit of time.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Prathamesh M.
Sector: Comercio minorista
Tamaño de la empresa: 1001-5000 empleados
Traducir a español
Traducir a español

Survey platform with features and functionality with ease of use.

Software usado A diario durante Más de dos años
Revisado el 16/12/2019
Fuente de la reseña: Capterra

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform. Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient. Managing multiple projects is a piece of cake for this tool. Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library. The benefits of Qualtrics overweigh the pros making it an ideal survey tool for researchers. Overall, Qualtrics is highly recommended to users.

Puntos a favor

Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool. It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge. It is easy to create surveys using the drag and drop option with many features which help you select the question type. In one of the projects that I recently completed I was able to use the semantic differential scale function for understanding how people evaluate a new product concept on its strength and weakness. Other scales are also accessible for other question types. In another project that I completed I did use nominal scale for dichotomous questions, ordinal scale for rank order questions, and likert scale for likeliness questions. It was great experience having so many features available to customize in Qualtrics. Qualtrics allows you to create and store surveys. When you store surveys you can actually store the whole survey as well as store individual sections, blocks, and questions. It is very easy to replicate the sections and blocks from one survey to other. Surveys can be shared between different projects. At my workplace we maintain a shared library with survey templates and we also maintain a personal library for current and former projects. Overall building, storing, and recreating surveys is great feature of qualtrics customer experience.

Puntos en contra

Qualtrics is a great tool with features and functionality, but it is sometimes hard for everybody to get a hang of it. Some users require training on certain features, customer support is a great help for those queries, but it comes at an additional cost. Also, the wait times are very long . Qualtrics is a high cost tool and it doesn't have many packages to choose from. Small and midsize research firms should look for low cost basic tools for their surveys if they are not looking for sophisticated solutions. Qualtrics offers wide range of sophisticated solution which includes different type of scale, questions, visualization display etc. Many companies are not interested in such solutions they are happy with basic solution with basic questions which can lead to descriptive statistics. For such firms Qualtrics packages would be expensive. For advance statistics methods like regression, factor analysis, etc. The data analysis and data cleaning options offered by Quatrics are very insufficient. This mainly happens for scientific studies which involve complex multivariate statistics. Sometimes there is an issue with its adaptability with different browsers, we had this issue at our workplace where qualtrics wasn't working that fine with internet explorer. External panel management tools find it hard to integrate with qualtrics and this remains a huge challenge to overcome if an external vendor is used for sample management. Reporting capabilities are very limited to graphs.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Geoffrey F.
Sector: Administración educativa
Tamaño de la empresa: 2-10 empleados
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Traducir a español

"Flexible" and "Adaptable" Platform = Emperor's New Clothes

Software usado Mensualmente durante 6-12 meses
Revisado el 12/2/2020
Fuente de la reseña: Capterra

They sold their platform well. The templates and widgets were impressive. The problem: what they called "flexible" and "adaptable" really meant that I had to build everything on my own dashboard ... and these aren't exactly intuitive platforms for the non-expert. I eventually figured out that I was left naked like the emperor--sold an empty idea without substance. And then there's the overall customer service experience--quick to invoice but slow to setup and support. My problems began more than six months ago. I asked to terminate my contract, so they've disabled my account, but they still haven't issued a refund.

Puntos a favor

Some of the dashboard tools are impressive.

Puntos en contra

This platform is not useful for small- and mid-size businesses, or those using it for unique program solutions. If you hear words like "flexible" and "adaptable" in what they're describing, RUN! They're dashboard is really impressive, but what they don't tell you is that if you aren't using for a standard, pre-set application, then you'll have to build it yourself--and it is by no means intuitive. My small team sat through hours of training before learning that we had to build our own dashboard.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Tito P.
Sector: Administración educativa
Tamaño de la empresa: 1001-5000 empleados
Traducir a español
Traducir a español

Easy to Deploy, Great Data Gathering tool

Software usado Semanalmente durante Más de dos años
Revisado el 6/10/2020
Fuente de la reseña: Capterra

Our organization has been better able to gather necessary data from our patrons which has allowed for more informed decisions making on many aspects of the school district over the past few years.

Puntos a favor

Our organization enjoys the amount of visual data this software provides for us. We are easily able to deploy data gathering tools, like surveys, and get a quick real time overall view of the data. It is also easily broken down.

Puntos en contra

I think the price point is a little high for the value we get out of it. The software itself is easy to use to no real complaints other than the price.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Hannah D.
Sector: Administración educativa
Tamaño de la empresa: 1001-5000 empleados
Traducir a español
Traducir a español

Qualtrics - the best for surveys!

Software usado Semanalmente durante Más de dos años
Revisado el 8/2/2020
Fuente de la reseña: Capterra

Qualtrics is, in my opinion, the most capable and flexible software for survey creation. If you have money in the budget, buy this, you will not regret it.

Puntos a favor

Qualtrics can be customized in basically an infinite amount of ways. My institution uses qualtrics for everything from very short to very long surveys, research studies, and more. Also, users can customize it so that it has their businesses logo/color. It can be 100% personalized.

Puntos en contra

I have not found anything I dislike about qualities. It works perfectly for me as both a survey-taker and a creator.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.1/10
Basado en 214 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Qualtrics CustomerXM

Precios de Qualtrics CustomerXM

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 214 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Qualtrics CustomerXM

Funciones de Qualtrics CustomerXM

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4.6/5
Basado en 214 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Qualtrics CustomerXM

Preguntas frecuentes sobre Qualtrics CustomerXM

He aquí algunas preguntas frecuentes sobre Qualtrics CustomerXM.

P. ¿Qué tipo de planes de precios ofrece Qualtrics CustomerXM?

Qualtrics CustomerXM ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Qualtrics CustomerXM?

No tenemos información sobre las características de Qualtrics CustomerXM

P. ¿Quiénes son los usuarios habituales de Qualtrics CustomerXM?

Los clientes habituales de Qualtrics CustomerXM son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Empresas medianas

P. ¿Qué idiomas admite Qualtrics CustomerXM?

Qualtrics CustomerXM admite los siguientes idiomas:

Alemán, Chino (simplificado), Chino (tradicional), Coreano, Español, Finés, Francés, Inglés, Irlandés, Italiano, Japonés, Neerlandés, Taiwanés

P. ¿Qué tipo de planes de precios ofrece Qualtrics CustomerXM?

Qualtrics CustomerXM cuenta con los siguientes planes de precios:

Suscripción

P. ¿Qualtrics CustomerXM es compatible con dispositivos móviles?

Qualtrics CustomerXM admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Qualtrics CustomerXM?

Qualtrics CustomerXM se integra con las siguientes aplicaciones:

ClickTale, Decibel, Freshdesk, Jira, Marketo Engage, Microsoft Dynamics 365 Business Central, Salesforce Sales Cloud, ServiceNow, Tableau, Zendesk

P. ¿Qué tipo de asistencia ofrece Qualtrics CustomerXM?

Qualtrics CustomerXM ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Preguntas frecuentes, Base de conocimientos, Tutoriales en vídeo