---
description: Información actualizada sobre Capacity. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Capacity con productos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Capacity: precios, funciones y opiniones | GetApp México 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/257/knowledge-management/software) > [Capacity](/software/129319/capacity)

# Capacity

Canonical: https://www.getapp.com.mx/software/129319/capacity

Página: 1 de 2\
Siguiente: [Página siguiente](https://www.getapp.com.mx/software/129319/capacity?page=2)

> Capacity es una solución de IA y gestión del conocimiento diseñada para ayudar a las organizaciones a automatizar las operaciones relacionadas con los help desk de los clientes, los flujos de trabajo de proyectos y el almacenamiento de datos. Su interfaz de tipo arrastrar y soltar ayuda a los usuarios a organizar la información mediante carpetas, diálogos y reglas de intercambio personalizadas.
> 
> Veredicto: 14 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.5/5** | 14 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.6/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.2/5 | Basado en las opiniones generales |
| Funciones | 4.1/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Capacity
- **Ubicación**: University City, EE. UU.
- **Constitución**: 2017

## Contexto comercial

- **Precio inicial**: USD 25,000.00
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- AI Copilot
- API
- Acceso móvil
- Acciones activadas por evento
- Alertas y notificaciones
- Alerts/Escalation
- Almacenamiento de documentos
- Almacenamiento seguro de datos
- Análisis
- Análisis de sentimientos
- Análisis de texto
- Análisis predictivo
- Análisis visual
- Aplicación móvil
- Aprendizaje automático
- Arrastrar y soltar
- Asistencia al cliente
- Asistente virtual personal
- Automatización asistida
- Automatización de procesos empresariales

## Integraciones (en total: 28)

- Box
- Breeze
- Bullhorn ATS & CRM
- Cornerstone
- Encompass
- Freshdesk
- Gmail
- Google Calendar
- Google Drive
- Google Maps
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Kit
- Marketo Sales Connect

… y 13 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software)

## Categorías relacionadas

- [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software)
- [Software de inteligencia artificial](https://www.getapp.com.mx/directory/1397/artificial-intelligence/software)
- [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software)
- [Software de gestión de procesos (BPM)](https://www.getapp.com.mx/directory/273/business-process-management-bpm/software)
- [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software)

## Alternativas

1. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4079 reviews)
2. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1781 reviews)
3. [Hiver](https://www.getapp.com.mx/software/20502/hiver) — 4.7/5 (147 reviews)
4. [Bitrix24](https://www.getapp.com.mx/software/90602/bitrix24) — 4.2/5 (990 reviews)
5. [TeamSupport](https://www.getapp.com.mx/software/8670/teamsupport) — 4.5/5 (848 reviews)

## Opiniones

### "Capacity’s Knowledge Management Solution" — 5.0/5

> **Sherea** | *14 de noviembre de 2019* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.
> 
> **Puntos en contra**: We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.
> 
> We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

-----

### "Valuable Time Saver" — 5.0/5

> **Alyssa** | *18 de noviembre de 2019* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: 1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue.
2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly.
3) The price point for this product is extremely fair.
4) Customer Support is attentive and more than willing to approve functionality and the end user's experience\!
> 
> **Puntos en contra**: 1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.
> 
> Fantastic and quick which is just the way I like to operate.

-----

### "Great concept but needed more work before release" — 3.0/5

> **Kirsten** | *11 de mayo de 2020* | Seguros | Valoración de la recomendación: 2.0/10
> 
> **Puntos a favor**: The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.
> 
> **Puntos en contra**: We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.

-----

### "Capacity: An AI-powered team collaboration software with intuitive features" — 5.0/5

> **Usuario verificado** | *4 de abril de 2023* | Marketing y publicidad | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success.
> 
> **Puntos en contra**: Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed.
> 
> Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams.

-----

### "You'll never have to answer a question twice. Use Capacity - a great AI platform" — 5.0/5

> **Jake** | *14 de noviembre de 2019* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.
> 
> **Puntos en contra**: Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.
> 
> With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

-----

Página: 1 de 2\
Siguiente: [Página siguiente](https://www.getapp.com.mx/software/129319/capacity?page=2)

## Enlaces

- [Ver en GetApp](https://www.getapp.com.mx/software/129319/capacity)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.getapp.de/software/129319/capacity> |
| de-AT | <https://www.getapp.at/software/129319/capacity> |
| en | <https://www.getapp.com/emerging-technology-software/a/capacity/> |
| en-AE | <https://www.getapp.ae/software/129319/capacity> |
| en-AU | <https://www.getapp.com.au/software/129319/capacity> |
| en-CA | <https://www.getapp.ca/software/129319/capacity> |
| en-GB | <https://www.getapp.co.uk/software/129319/capacity> |
| en-IE | <https://www.getapp.ie/software/129319/capacity> |
| en-NZ | <https://www.getapp.co.nz/software/129319/capacity> |
| en-SG | <https://www.getapp.sg/software/129319/capacity> |
| en-ZA | <https://www.getapp.za.com/software/129319/capacity> |
| es | <https://www.getapp.es/software/129319/capacity> |
| es-CL | <https://www.getapp.cl/software/129319/capacity> |
| es-CO | <https://www.getapp.com.co/software/129319/capacity> |
| es-MX | <https://www.getapp.com.mx/software/129319/capacity> |
| fr | <https://www.getapp.fr/software/129319/capacity> |
| fr-BE | <https://fr.getapp.be/software/129319/capacity> |
| fr-CA | <https://fr.getapp.ca/software/129319/capacity> |
| nl | <https://www.getapp.nl/software/129319/capacity> |
| nl-BE | <https://www.getapp.be/software/129319/capacity> |
| pt | <https://www.getapp.com.br/software/129319/capacity> |
| pt-PT | <https://www.getapp.pt/software/129319/capacity> |

-----

## Datos estructurados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp México","address":{"@type":"PostalAddress","addressLocality":"Ciudad de México","addressRegion":"CMX","postalCode":"CP 11000","streetAddress":"Boulevard Manuel Ávila Camacho no. 36, Piso 10 Col. Lomas de Chapultepec CP 11000 México, D.F"},"description":"Revisa, compara y evalúa software para pequeñas y medianas empresas. GetApp México ofrece software, aplicaciones SaaS y en la nube, evaluaciones independientes y reseñas.","email":"info@getapp.com.mx","url":"https://www.getapp.com.mx/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.mx/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Capacity","description":"Capacity es una solución de inteligencia artificial y gestión del conocimiento diseñada para ayudar a las organizaciones a automatizar las operaciones relacionadas con los help desk de los clientes, los flujos de trabajo de proyectos y el almacenamiento de datos. La plataforma incluye una interfaz de tipo arrastrar y soltar que ayuda a los usuarios a organizar la información mediante carpetas, diálogos y reglas de intercambio personalizadas.\n \nCapacity permite a las empresas gestionar los permisos de acceso a la base de datos para miembros del equipo, visitantes del sitio web, departamentos y puestos. Sus principales funciones incluyen procesamiento de lenguaje natural, respuestas instantáneas, almacenamiento seguro de documentos, paneles y contenido personalizable. La plataforma incluye una base de conocimiento activada por IA que permite a los usuarios almacenar información relacionada con aplicaciones, documentos, procedimientos y manuales en un repositorio centralizado para consultarla cuando sea necesario. El sistema también emplea tecnología de aprendizaje automático para detectar respuestas duplicadas en toda la base de datos y enviar alertas de verificación a los administradores.\n \nCapacity incluye funciones de búsqueda que permiten a los usuarios navegar por bases de conocimiento, preguntas frecuentes y manuales usando palabras clave personalizadas. También se integra con varios sistemas de terceros como Zendesk, Jira, ServiceNow, Bullhorn, Google Maps, Salesforce, Microsoft Outlook y más.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f36c8093-3673-4f41-b98a-18cadcf20b24.png","url":"https://www.getapp.com.mx/software/129319/capacity","@type":"SoftwareApplication","@id":"https://www.getapp.com.mx/software/129319/capacity#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.mx/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":14,"ratingValue":4.5},"offers":{"price":"25000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Inicio","position":1,"item":"/","@type":"ListItem"},{"name":"Software de gestión del conocimiento","position":2,"item":"/directory/257/knowledge-management/software","@type":"ListItem"},{"name":"Capacity","position":3,"item":"/software/129319/capacity","@type":"ListItem"}],"@id":"https://www.getapp.com.mx/software/129319/capacity#breadcrumblist"}]}
</script>