Replicon

We have a mix or contracted and hourly employees. Replicon was able to be customized to our environment, making tracking and reporting of attendance and payroll effortless.

Nothing immediately comes to mind. It sometimes becomes confusing (at least to me) to correctly set up an employee with the multitude of features available, I almost always lean on tech support for guidance/assistance, which is usually instant.

This was a perfect fit in how we track projects, specifically hours charged to projects vs the budgeted hours allotted for the projects. We also track budgeted costs vs actual hours/costs.
We are able to retrieve specific reports on time and $$, so when estimating like projects it gives you a quick estimate of how long it would take.

Going from GEN 2 to GEN 3 was difficult for em in reference to generating reports. It took a while to get used to the types of reports you could get out of this software.

I honestly can't think of any. I guess it's nice that you can see your time off balances. I don't have more to say.

My complaints are probably more about the mobile app than the web software, but neither are wonderful. It's just cumbersome software to use. In the mobile app, getting it to retain a new project code seems impossible. Time off is bad in both. It keeps track of balances, but it's never clear whether that balance includes only available hours, pre-scheduled hours, etc. And it doesn't integrate with your Outlook calendar, so after a time off request is approved, you still have to manually update your calendar. And when taking a half day, there's only the option for a "start time." Sometimes I am taking the morning off, or working a chunk of the day, with some time off in the morning, some in the afternoon. The mobile app refuses to let you use a swipe keyboard to put in notes. There is no way to put in earned comp time, so there's no tracking of that bucket, which is aggravating.

Once we used the software enough, it provided the means to accurately manage our project financials.

It would be beneficial for Replicon to offer one-on-one training on customizable forms. There are alot of forms provided and many more available. Helping clients understand how these forms can be modified to suite their needs would be beneficial. Our experience has been that then online help offered is generic and it is difficult to learn on your own.