--- description: Información actualizada sobre Gorgias. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Gorgias con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gorgias: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/287/help-desk-ticketing/software) > [Gorgias](/software/124359/gorgias) # Gorgias Canonical: https://www.getapp.com.mx/software/124359/gorgias Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/124359/gorgias?page=2) > Gorgias es un servicio todo en uno de atención al cliente, asistencia al cliente y help desk con chat en vivo para tiendas de Shopify, Magento y BigCommerce. Sus herramientas incluyen integración de correo electrónico, respuestas automáticas, gestión de tickets, seguimiento del historial de los clientes, asignación de solicitudes y más, todo para ayudar en la atención al cliente. > > Veredicto: 134 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 134 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gorgias - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 60.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - API - Acceso móvil - Alerts/Escalation - Autoresponders - Base de datos de clientes - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Comunicación multicanal - Comunicación por lotes - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento - Enrutamiento automatizado - Etiquetado - Formulario sin conexión - Garantía de calidad ## Integraciones (en total: 75) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams … y 60 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [Software de gestión de quejas](https://www.getapp.com.mx/directory/841/complaint-management/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.mx/directory/1139/customer-communications-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4076 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18770 reviews) 3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1755 reviews) 4. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1717 reviews) 5. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3411 reviews) ## Opiniones ### "Ideal Customer Experience Platform" — 5.0/5 > **Sai** | *5 de julio de 2023* | Internet | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process\! I highly recommend using Gorgias for all those support projects > > **Puntos en contra**: More integrations and flows with ESPs and CDPs would make communication streamlined across platforms > > Highly recommend using Gorgias, it’s been productive and effective for CX and suppor ----- ### "Great Product\!" — 4.0/5 > **Michael** | *5 de marzo de 2021* | Comercio minorista | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records. > > **Puntos en contra**: I still struggle to understand Chat and reporting. I feel like there's a lot of potential in both, but eager to better understand how we can best utilize Gorgias. > > The overall experience has been fantastic\! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward. ----- ### "Efficient and Powerful for E-commerce, But Complex and Pricey for Smaller Businesses" — 3.0/5 > **Jared** | *4 de febrero de 2025* | Ropa y moda | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times. > > **Puntos en contra**: Gorgias' pricing structure can be expensive, particularly for smaller businesses or those with fewer customer service agents. The cost increases as you add more agents or features. > > It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or most affordable option for smaller operations. ----- ### "Very helpful for staying organized and consistent" — 4.0/5 > **Maria** | *10 de marzo de 2021* | Servicios para el consumidor | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients > > **Puntos en contra**: There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also. > > Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration. ----- ### "Totally changed our customer service" — 5.0/5 > **Claire** | *9 de marzo de 2021* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible\! > > **Puntos en contra**: It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues. > > I love working with the team at Gorgias and their product\! The number of developments I have seen since moving to them 7+ months ago is crazy\! ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/124359/gorgias?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/124359/gorgias) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados