--- description: Información actualizada sobre livepro. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara livepro con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: livepro: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Sistemas de gestión de contenidos CMS](/directory/276/content-management-system-cms/software) > [livepro](/software/122747/livepro) # livepro Canonical: https://www.getapp.com.mx/software/122747/livepro Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/122747/livepro?page=2) > livepro es una solución de gestión del conocimiento basada en la nube que ha sido diseñada para mejorar tanto la experiencia del cliente como la participación del personal. La base de conocimientos puede ser utilizada por todos los departamentos comerciales, como RR. HH., centros de contacto y formación. Además, se puede configurar para brindar autoservicio al cliente, a fin de reducir los tickets de asistencia. > > Veredicto: 182 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 182 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: livepro Knowledge Management - **Ubicación**: Sydney, Australia - **Constitución**: 2001 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, griego, inglés, italiano, neerlandés, portugués, ruso - **Países disponibles**: Alemania, Australia, Bélgica, Canadá, Dinamarca, Estados Unidos, Finlandia, Irlanda, Italia, Noruega, Nueva Zelanda, Países Bajos, Polonia, Reino Unido, Singapur ## Funciones - API - Alertas de correo electrónico - Alertas de móvil - Alertas y notificaciones - Almacenamiento de documentos - Arrastrar y soltar - Biblioteca de contenidos - Búsqueda de texto completo - Campos personalizables - Catalog Management - Chat en vivo - Chatbot - Comentarios/notas - Comunicación multicanal - Control de versiones - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums ## Integraciones (en total: 11) - AI Assistant - AI Bots - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - NiCE CXone - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistemas de gestión de contenidos CMS](https://www.getapp.com.mx/directory/276/content-management-system-cms/software) ## Categorías relacionadas - [Sistemas de gestión de contenidos CMS](https://www.getapp.com.mx/directory/276/content-management-system-cms/software) - [Software de base de conocimientos](https://www.getapp.com.mx/directory/2823/knowledge-base/software) - [Herramientas para crear chatbots](https://www.getapp.com.mx/directory/1647/conversational-ai-platform/software) - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) - [Herramientas de colaboración](https://www.getapp.com.mx/directory/335/web-collaboration/software) ## Alternativas 1. [Confluence](https://www.getapp.com.mx/software/90949/confluence) — 4.5/5 (3697 reviews) 2. [Microsoft SharePoint](https://www.getapp.com.mx/software/90850/sharepoint) — 4.4/5 (5446 reviews) 3. [Notion](https://www.getapp.com.mx/software/132111/notion) — 4.7/5 (2772 reviews) 4. [Connecteam](https://www.getapp.com.mx/software/105401/connecteam) — 4.6/5 (5298 reviews) 5. [Guru](https://www.getapp.com.mx/software/123167/guru) — 4.8/5 (639 reviews) ## Opiniones ### "One of the best CMS with a useful feedback feature" — 5.0/5 > **Marjorie** | *11 de febrero de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I've used several knowledge management software within 9 years of my career in technical writing and knowledge management. Out of all of these, livepro is my favorite for a number of reasons: 1. Ease of use - It didn't take me a long time to learn how to use it as the functionalities are pretty straightforward. 2. Feedback - With the software that I tried in the past, the company either employs email or separate software to handle the users' feedback. With livepro, this functionality is already integrated into the software. This makes feedback management a lot easier to handle. 3. Reporting - The Reports section is quite useful as well. Data extraction is simple and there are different types of information that you may download, which makes data analysis and report creation a breeze. > > **Puntos en contra**: I think something that they can improve on, if possible, is to have the following 1. an option to upload a screenshot when submitting a feedback. 2. an option to add a tick box button to the articles 3. an option to generate reports on livepro users ----- ### "livepro in an excellent KMS that fits comfortably into our contact centre environment." — 5.0/5 > **Courtney** | *22 de junio de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: livepro has been designed with the user in mind, CSRs in the contact centre space can locate the information they require quickly and efficiently making livepro a central feature in the delivery of a quality customer experience. The article types and styling offers the perfect blend of ready to use with total customisation and authors can easily curate and publish content especially when quick updates are required. Also, the announcement feature is excellent - its done wonders in eliminating email fatigue. > > **Puntos en contra**: I would love to see more filtering options for administrators who have access to view multiple accounts/ categories. > > livepro has deliverable a number of operational benefits in the contact centres it has been implemented, notably a reduction of AHT and QA improvement. livepro can also we attributed with a reduction in training time and an increase in employee satisfaction. ----- ### "Great idea" — 3.0/5 > **Jess** | *8 de agosto de 2018* | Práctica médica | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: As a new employee it was a great resource for finding the correct information needed > > **Puntos en contra**: could be easier to navigate............. ----- ### "Industry leading knowledge management system" — 5.0/5 > **Brent** | *30 de julio de 2018* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: LivePro always put the user and customer at the centre of their business. This means new enhancements are always exciting as you see them constantly improving the system. They are always open to feedback and when you raise a good suggestion you see it almost immediately in their roadmap for development. > > **Puntos en contra**: I would like to see some more reporting outputs. We can currently pull the data we want and analyse it , but it would be great if more pre canned report. > > A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction. ----- ### "The only knowledge management platform worth looking at" — 5.0/5 > **Luke** | *12 de junio de 2018* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: This platform delivers answers, not knowledge articles. Easy to use, heaps of features like quizzes, announcements, decision trees and more. The WISIWIG editor takes no time to learn and within minutes you have up to date answers that have built in timers to notify you when to review them. Agent feedback that kicks off workflows so you know what you need to tweak or add. Outstanding platform. > > **Puntos en contra**: Tagging knowledge can sometimes be a little annoying and an auto-categorisation and suggested tags feature would be handy > > Massive productivity gains and improved quality ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/122747/livepro?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/122747/livepro) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados