Weave

Software de comunicación de equipos basado en la nube.

4.4 /5 (166 opiniones) ¡Escribe una reseña!

Información general sobre Weave

¿Qué es Weave?

Weave es una solución de comunicación de equipos basada en la nube y diseñada para ayudar a las organizaciones de atención médica, veterinaria y de contabilidad a interactuar con sus clientes y empleados a través de chats, correos electrónicos y llamadas. Permite a los administradores recibir pagos a través de diversos métodos. Incluye procesamiento de tarjetas de débito o crédito y pago por mensaje.

Con la funcionalidad de correo electrónico masivo de Weave, los empleados pueden enviar correos electrónicos a toda la base de clientes para notificar los lanzamientos de nuevos productos y las noticias de la empresa. Los supervisores pueden configurar fechas específicas para informar a los clientes sobre cierres inesperados o próximas ofertas a través de mensajes de texto. La aplicación también ofrece una herramienta de gestión de reseñas que permite a los equipos de marketing supervisar y responder rápidamente a las reseñas de los clientes en Google y Facebook.

Weave facilita la integración con varias plataformas de terceros, lo que permite a las empresas enviar y obtener datos entre distintos sistemas. La aplicación proporciona un módulo de creación de informes que ayuda a las empresas a generar informes financieros, destacar los pagos pendientes y obtener información sobre las actividades de ventas.

Información general sobre Weave

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Relación calidad-precio

Funciones de Weave

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Medios

Weave Messaging
Weave Customer Insights
Weave Analytics
Weave Payments
Weave Scheduling
Weave Realtime Monitoring
Vídeo de Weave Captura de pantalla de Weave: Weave Messaging Captura de pantalla de Weave: Weave Customer Insights Captura de pantalla de Weave: Weave Analytics Captura de pantalla de Weave: Weave Payments Captura de pantalla de Weave: Weave Scheduling Captura de pantalla de Weave: Weave Realtime Monitoring

Opiniones de Weave

Opiniones de Weave

Calificación general
4.4
/
5
Excelente
104

Muy bien
43

Normal
9

Pobre
4

Malo
6

Relación calidad-precio
4.2
Funciones
4.3
Facilidad de uso
4.5
Asistencia al cliente
3.9
89% Un ha recomendado esta aplicación
Rebekah R.

One of the best things we have done for our practice!

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!


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Bryan M.

Great product, support is lacking

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.


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Melody P.

Great features, but MANY bugs/issues


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Kelly G.

When my phone number was transported over to Weave they did not have my number working for 2...

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN


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Cody S.

Incredible Tool!

We have never had a bad experience. Set up was done for us (via remote screen control), and when we add phones, they will send an installation team for us. Customer service has fixed every problem (one with set up, and one that arose during use) FOR us, instead of directing us to a help page with instructions.


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Rebekah R.
Sector: Hospital y atención sanitaria
Tamaño de la empresa: 2-10 empleados
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One of the best things we have done for our practice!

Software usado A diario durante Más de un año
Revisado el 23/2/2019
Fuente de la reseña: Capterra

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Puntos a favor

We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Puntos en contra

The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Bryan M.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
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Great product, support is lacking

Software usado A diario durante Más de dos años
Revisado el 25/3/2020
Fuente de la reseña: Capterra

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Puntos a favor

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Puntos en contra

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Melody P.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
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Great features, but MANY bugs/issues

Software usado A diario durante Más de dos años
Revisado el 1/12/2020
Fuente de la reseña: SoftwareAdvice

Puntos a favor

The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.

Puntos en contra

There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue.

Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue.

Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Kelly G.
Sector: Práctica médica
Tamaño de la empresa: 2-10 empleados
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Traducir a español

When my phone number was transported over to Weave they did not have my number working for 2 days

Software usado A diario durante 1-5 meses
Revisado el 27/11/2019
Fuente de la reseña: Capterra

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Puntos a favor

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Puntos en contra

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Cody S.
Sector: Hospital y atención sanitaria
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Incredible Tool!

Software usado A diario durante 1-5 meses
Revisado el 15/12/2020
Fuente de la reseña: Capterra

We have never had a bad experience. Set up was done for us (via remote screen control), and when we add phones, they will send an installation team for us. Customer service has fixed every problem (one with set up, and one that arose during use) FOR us, instead of directing us to a help page with instructions.

Puntos a favor

Weave is a program MADE for communicating with your patients, and it shows. It's incredibly easy to use (made to mimic a smartphone!), and does what it's meant to do. We can text with our patients, reminders are automated and confirm appointments within our scheduling software, and we never miss a notification with the special pop ups!

Puntos en contra

We are currently using a light version (software only) as our current phone contract has several more years on it. I am absolutely looking forward to the day we can integrate the phone system as well! The feature available to us, at present, are wonderful, but the system working as a whole will be even more efficient!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.8/10
Basado en 166 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Weave

Precios de Weave

A partir de
N/A
Prueba gratis
Relación calidad-precio
Relación calidad-precio
4.2/5
Basado en 166 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Weave

Funciones de Weave

API
Almacenamiento de documentos
Chat
Comentarios
Control de acceso
Creación de informes y estadísticas
Creación de marca personalizable
Espacio de trabajo colaborativo
Funcionalidad de búsqueda
Gestión de archivos
Gestión de documentos
Gestión de flujos de trabajo
Gestión de permisos
Herramientas de colaboración
Importación y exportación de datos
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Seguimiento de actividades
Funciones
4.3/5
Basado en 166 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Weave

Preguntas frecuentes sobre Weave

He aquí algunas preguntas frecuentes sobre Weave.

P. ¿Qué tipo de planes de precios ofrece Weave?

Weave ofrece los siguientes planes de precios:

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Weave?

No tenemos información sobre las características de Weave

P. ¿Quiénes son los usuarios habituales de Weave?

Los clientes habituales de Weave son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite Weave?

Weave admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Weave?

No tenemos información sobre los planes de precios de Weave

P. ¿Weave es compatible con dispositivos móviles?

Weave admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Weave?

No tenemos información sobre los tipos de integración de Weave

P. ¿Qué tipo de asistencia ofrece Weave?

Weave ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Preguntas frecuentes