--- description: Información actualizada sobre EV Service Manager. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara EV Service Manager con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: EV Service Manager: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/292/it-service-management-itsm/software) > [EV Service Manager](/software/121551/ev-service-manager) # EV Service Manager Canonical: https://www.getapp.com.mx/software/121551/ev-service-manager Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/121551/ev-service-manager?page=2) > EV Service Manager, de EasyVista, es una solución de gestión de servicios de TI (ITSM) basada en la nube que ayuda a organizaciones de todos los tamaños con el seguimiento de incidentes y la gestión de tareas. Sus principales funciones incluyen análisis de tendencias, cumplimiento de solicitudes, gestión financiera y creación de informes. > > Veredicto: 14 usuarios lo han valorado con **3.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.4/5** | 14 Opiniones | | Facilidad de uso | 3.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.8/5 | Basado en las opiniones generales | | Funciones | 3.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: EasyVista - **Ubicación**: New York, EE. UU. - **Constitución**: 1988 ## Contexto comercial - **Precio inicial**: USD 999.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, portugués - **Países disponibles**: Canadá, Estados Unidos ## Funciones - API - Alerts/Escalation - Arrastrar y soltar - Asset Lifecycle Management - Catálogo de servicios - Creación de informes para TI - Creación de informes/análisis - Gestión de SLA (Service Level Agreement) - Gestión de adquisiciones - Gestión de auditorías - Gestión de capacidades - Gestión de configuración - Gestión de contratos o licencias - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de la disponibilidad - Gestión de problemas - Gestión de proveedores - Gestión de proyectos ## Integraciones (en total: 6) - Flow - Microsoft Power Automate - Slack - Trello - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) ## Categorías relacionadas - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Software de gestión de activos informáticos](https://www.getapp.com.mx/directory/325/it-asset-management/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de gestión informática](https://www.getapp.com.mx/directory/771/it-management/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.mx/directory/580/issue-tracking/software) ## Alternativas 1. [Iru](https://www.getapp.com.mx/software/130527/kandji) — 4.9/5 (477 reviews) 2. [PDQ Deploy & Inventory](https://www.getapp.com.mx/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 3. [Wasp Asset](https://www.getapp.com.mx/software/104423/assetcloud) — 4.5/5 (376 reviews) 4. [Freshservice](https://www.getapp.com.mx/software/91351/freshservice) — 4.5/5 (685 reviews) 5. [Atera](https://www.getapp.com.mx/software/102017/atera) — 4.5/5 (446 reviews) ## Opiniones ### "Complete ITSM tool easy to implement and use" — 4.0/5 > **Usuario verificado** | *26 de enero de 2023* | Minería y metalurgia | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available. > > **Puntos en contra**: Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons. > > We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available. ----- ### "Very Flexible to a fault" — 4.0/5 > **Chris** | *18 de diciembre de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work. > > **Puntos en contra**: There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL. > > We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are. ----- ### "EasyVista isn’t so Easy" — 3.0/5 > **Usuario verificado** | *24 de noviembre de 2022* | Educación superior | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement. > > **Puntos en contra**: It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only. > > I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend. ----- ### "EasyVista wasn't always Easy" — 4.0/5 > **Jake** | *6 de noviembre de 2024* | Producción de alimentos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system. > > **Puntos en contra**: There were some features that were hard to use, specifically the asset management portion. > > I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant ----- ### "A feature rich ITSM tool" — 5.0/5 > **Christopher** | *16 de diciembre de 2024* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems > > **Puntos en contra**: When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised > > It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/121551/ev-service-manager?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/121551/ev-service-manager) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados