Sobre BOSS Solutions Suite

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.

Pricing starting from:

USD 19.00/mes

  • Prueba gratis
  • Suscripción

Key benefits of BOSS Solutions Suite

• Improve response times to address user problems - Through the use of Self Service Portal and Knowledge Base, technicians can spend less time with the user to understand their requirements and therefore improve response times.

• Ensure the right people are assigned to the request- The routing engine can be configured to ensure that the most appropriate available resource is assigned to address each request, and “watchers” can be included to stay informed

• Service Catalogs dramatically improve service delivery and user satisfaction - Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience.

• Easy to create custom forms to address all needs - Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.

• Dashboard and Reports configurable for individual needs - Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

Inglés

Pricing starting from:

USD 19.00/mes

  • Prueba gratis
  • Suscripción

Imágenes

Boss Solutions Suite customizable dashboard screenshot
Boss Solutions Suite incident management screenshot
Boss Solutions Suite tickets & routing screenshot
Boss Solutions Suite configuration management screenshot
Boss Solutions Suite user settings screenshot
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Vídeo de BOSS Solutions Suite
Vídeo de BOSS Solutions Suite
Captura de pantalla de BOSS Solutions Suite: Boss Solutions Suite customizable dashboard screenshot Captura de pantalla de BOSS Solutions Suite: Boss Solutions Suite incident management screenshot Captura de pantalla de BOSS Solutions Suite: Boss Solutions Suite tickets & routing screenshot Captura de pantalla de BOSS Solutions Suite: Boss Solutions Suite configuration management screenshot Captura de pantalla de BOSS Solutions Suite: Boss Solutions Suite user settings screenshot

Funciones

Total features of BOSS Solutions Suite: 64

  • API
  • Acceso remoto
  • Alertas de correo electrónico
  • Alertas y alzada
  • Almacenamiento de documentos
  • Almacenamiento seguro de datos
  • Asignación de solicitudes
  • Base de datos de clientes
  • Catálogo en línea
  • Comentarios
  • Comunicación multicanal
  • Control remoto
  • Creación de informes personalizables
  • Creación de marca personalizable
  • Diagramas personalizados
  • Editor de texto enriquecido
  • Encuestas y comentarios
  • Enrutamiento de solicitudes
  • Flujo de trabajo basado en reglas
  • Flujo de trabajo configurable
  • Formularios personalizables
  • Gestión de SLA
  • Gestión de adquisiciones
  • Gestión de alzadas
  • Gestión de asignaciones
  • Gestión de comentarios
  • Gestión de configuración
  • Gestión de contratos
  • Gestión de eliminaciones
  • Gestión de flujos de trabajo
  • Gestión de incidentes
  • Gestión de inventarios
  • Gestión de la asistencia técnica
  • Gestión de la base de conocimiento
  • Gestión de la conformidad
  • Gestión de problemas
  • Gestión de proveedores
  • Gestión de recursos
  • Gestión de requisitos
  • Gestión de subcontratistas
  • Gestión de tareas
  • Gestión de tickets de soporte
  • Gestión de órdenes de compra
  • Gestión del cambio
  • Gestión del ciclo de vida de recursos
  • Herramientas de colaboración
  • Hojas de control de horas
  • Importación y exportación de datos
  • Integración de correo electrónico
  • Integración de directorio activo
  • Interfaz para arrastrar y soltar
  • Notificaciones de correo electrónico
  • Panel de actividades
  • Portal de autoservicio
  • Registro de auditoría
  • Registros de eventos
  • Seguimiento de actividades
  • Seguimiento de activos de TI
  • Seguimiento de estado
  • Seguimiento de tareas
  • Seguimiento de tickets de soporte
  • Seguimiento de ubicación
  • Seguimiento horas/gastos
  • Widgets

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Opiniones

Calificación general

4.6 /5
(93)
Relación calidad-precio
4.7/5
Funciones
4.4/5
Facilidad de uso
4.5/5
Asistencia al cliente
4.8/5

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Showing 5 reviews of 93
William ".
Calificación general
  • Sector: Servicios
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

BOSS Support Central - A Remote Support Must Have!

Revisado el 17/6/2020

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime...

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Puntos a favor

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Puntos en contra

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Gary K.
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 1001-5000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome product and support team for automating and streamlining your service desk.

Revisado el 26/6/2020

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to...

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Puntos a favor

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Puntos en contra

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Ginger J.
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Technology Specialist

Revisado el 15/3/2017

It's a great product for inventory and work orders. I'm not really impressed about the reports or...

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Ronald B.
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 501-1000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent platform for Service Desk

Revisado el 16/1/2020

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests,...

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Puntos a favor

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Puntos en contra

At this time we do not have any issues with the platform.

Ryan M.
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 1001-5000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

No programming knowledge No problem

Revisado el 17/6/2020

My overall experience has been really good. I've always gotten the support I need when I've needed...

My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Puntos a favor

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Puntos en contra

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

Showing 5 reviews of 93 Todas las opiniones

Preguntas frecuentes sobre BOSS Solutions Suite

He aquí algunas preguntas frecuentes sobre BOSS Solutions Suite.

BOSS Solutions Suite ofrece los siguientes planes de precios:

  • A partir de: USD 19.00/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly

BOSS Solutions Suite ofrece las siguientes características:

  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Disposal Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Event Logs
  • Hardware Inventory
  • Incident Management
  • Inventory Management
  • Knowledge Base
  • Location Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Problem Management
  • Procurement Management
  • Remote Access
  • Remote Control
  • Reporting
  • Requisition Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Software Inventory
  • Supplier Management
  • Task Management
  • Ticket Management
  • Workflow Management

Los clientes habituales de BOSS Solutions Suite son:

Empresas Grandes, Administraciones públicas, Empresas medianas

BOSS Solutions Suite admite los siguientes idiomas:

Inglés

BOSS Solutions Suite admite los siguientes dispositivos:

Android, iPhone, iPad

BOSS Solutions Suite se integra con las siguientes aplicaciones:

TeamViewer

BOSS Solutions Suite ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Foro, Base de conocimientos, Tutoriales en vídeo

Categorías relacionadas

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