BOSSDesk

This application is very intuitive and very customizable.

The Role options, but those are currently being worked on to increase the flexibility in that feature.

The portability and mobility of the platform are outstanding. The tools are integrated seamlessly. Each module is highly functional and makes service ticket resolution simple. Seasoned staff and new staff rarely struggle with the software. We have integrated the tool with many unconventional software applications and we allow outside vendors to interact with the platform as well.

We have very few issues with the product. It works as intended and the solution and they adds functionality often.

Ease of use and configuration. It is easy to manage tickets, users and agents in the solution.

Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken

In addition to being straightforward to use for both my staff and our users, The graphical interface is very intuitive and provides many features/functions to our organization. Probably most helpful is the ability to create and track service tickets all from emails. For those users who are a bit more saavy the web interface is great and provides a more robust experience. Lastly, customer support is great!

Not too much in the complaint department. The software performs as you would expect and even has some additional bells and whistles that enhance the experience.