--- description: Información actualizada sobre Swell. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Swell con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Swell: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para gestión de reseñas](/directory/575/feedback-and-reviews-management/software) > [Swell](/software/118523/swell-cx) # Swell Canonical: https://www.getapp.com.mx/software/118523/swell-cx Página: 1 de 16\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/118523/swell-cx?page=2) > Swell CX es una plataforma basada en la nube para pequeñas y grandes empresas que recopila y gestiona los comentarios de la experiencia del cliente con Net Promoter Score, reseñas online y encuestas de satisfacción del cliente. La plataforma incluye un sistema de comentarios con un solo clic que permite a los usuarios generar reseñas positivas de los clientes en tiempo real. > > Veredicto: 357 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 357 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Swell CX - **Ubicación**: Cottonwood Heights, EE. UU. - **Constitución**: 2016 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Nueva Zelanda ## Funciones - API - Alertas y notificaciones - Análisis de sentimientos - Análisis de tendencias - Análisis predictivo - Análisis visual - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Búsqueda/filtro - CRM - Campañas multicanal - Chat en vivo - Chat y mensajería - Comentarios/notas - Compartir en redes sociales - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Cupones móviles ## Integraciones (en total: 80) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark … y 65 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para gestión de reseñas](https://www.getapp.com.mx/directory/575/feedback-and-reviews-management/software) ## Categorías relacionadas - [Software para gestión de reseñas](https://www.getapp.com.mx/directory/575/feedback-and-reviews-management/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.mx/directory/601/customer-experience/software) - [Herramientas para gestión de la reputación](https://www.getapp.com.mx/directory/873/reputation-management/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.mx/directory/1029/customer-satisfaction/software) - [Software de comunicación con el paciente](https://www.getapp.com.mx/directory/1359/patient-engagement/software) ## Alternativas 1. [Trustpilot](https://www.getapp.com.mx/software/113149/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.getapp.com.mx/software/112535/birdeye) — 4.7/5 (704 reviews) 3. [Yotpo](https://www.getapp.com.mx/software/91286/yotpo) — 4.5/5 (376 reviews) 4. [GiveMe5.ai](https://www.getapp.com.mx/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) 5. [Weave](https://www.getapp.com.mx/software/121867/weave) — 4.3/5 (669 reviews) ## Opiniones ### "Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way." — 5.0/5 > **Mallory** | *12 de abril de 2018* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review \& reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google \& Facebook - a dashboard that displays all of your business' reviews - customizable email \& sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy\! > > **Puntos en contra**: There are a lot of tools built into this software, and I want for them ALL to be used\! My only fear is that businesses won't utilize the software to its full potential. > > Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business. ----- ### "Worth Every Single Penny and All Small Businesses Should Use This Product" — 5.0/5 > **Max** | *13 de mayo de 2022* | Práctica de la abogacía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Integration into the business was simple, fully integrated in less than 30 days, and i did not have to dedicate very much of my time to get that full integration accomplished. > > **Puntos en contra**: Does not yet work with some of the most important review sites that are specific to my industry (legal services). > > I have had no problems with customer service, i have had only a few reasons to contact customer service, my experience is only positive. ----- ### "Product does the trick" — 3.0/5 > **Tyler** | *15 de noviembre de 2023* | Automoción | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: Swell is super easy to use and works quite well. It produces pretty solid results when used. > > **Puntos en contra**: Their customer service is pretty awful and the sneaky wording in their contracts AUTO RENEW without heads up of any kind. Thats a bit greasy. ----- ### "We love SwellCX" — 5.0/5 > **Jack** | *15 de agosto de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform. > > **Puntos en contra**: We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay. > > We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward. ----- ### "If you are not using Swell for review management, you are missing out\!" — 5.0/5 > **Lindsay** | *9 de mayo de 2022* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer. > > **Puntos en contra**: Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation. > > I have had a good experience overall with Swell. ----- Página: 1 de 16\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/118523/swell-cx?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/118523/swell-cx) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados