HelpDesk
Software de ticketing para una asistencia al cliente sencilla.
4.7 /5 (17 opiniones) ¡Escribe una reseña!Información general sobre HelpDesk
¿Qué es HelpDesk?
HelpDesk es un sistema de ticketing fácil de usar para gestionar la comunicación con los clientes. Te permite almacenar todos los mensajes en un solo lugar y rastrear su estado. Está repleto de funciones que permiten una colaboración efectiva. La conversión de mensajes en prácticos tickets es una forma de ahorrar tiempo a tus agentes de soporte y aumentar tu productividad. Tus clientes pueden contactar contigo a través de su canal preferido.
Información general sobre HelpDesk
Precio
Opciones de precios
Funciones de HelpDesk
Medios
Opiniones de HelpDesk
Opiniones de HelpDesk
The ideal tool for Support Teams
Very Useful to start a Helpdesk experience
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
HelpDesk by LiveChat Review
Easy to use!
So easy you can't pass it up!
It's been a pleasure to use and has made my job so much easier!
Compara con las alternativas según la valoración global
Compara las alternativas
The ideal tool for Support Teams
Puntos a favor
Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.
Puntos en contra
Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.
Very Useful to start a Helpdesk experience
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
Puntos a favor
Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.
Puntos en contra
I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.
HelpDesk by LiveChat Review
Puntos a favor
Easy to use, user friendly, easy to instal
Puntos en contra
No reports export, No tags reports. Need more reports like live chat has
Respuesta de LiveChat
Hello Karolis, thank you for your review. We implemented the ability to export reports. It enables you to export ticket metadata within the specified date range. We're constantly working on improving our reports section as well!
Easy to use!
Puntos a favor
HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.
Puntos en contra
Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
So easy you can't pass it up!
It's been a pleasure to use and has made my job so much easier!
Puntos a favor
There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!
Puntos en contra
I love it!! This software is so easy to use I don't have any complaints.
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de HelpDesk
Precios de HelpDesk
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de HelpDesk
Funciones de HelpDesk
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre HelpDesk
Preguntas frecuentes sobre HelpDesk
He aquí algunas preguntas frecuentes sobre HelpDesk.
P. ¿Qué tipo de planes de precios ofrece HelpDesk?
HelpDesk ofrece los siguientes planes de precios:
A partir de: USD 4.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de HelpDesk?
No tenemos información sobre las características de HelpDesk
P. ¿Quiénes son los usuarios habituales de HelpDesk?
Los clientes habituales de HelpDesk son:
Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas
P. ¿Qué idiomas admite HelpDesk?
HelpDesk admite los siguientes idiomas:
Inglés
P. ¿Qué tipo de planes de precios ofrece HelpDesk?
HelpDesk cuenta con los siguientes planes de precios:
Suscripción
P. ¿HelpDesk es compatible con dispositivos móviles?
No tenemos información sobre los dispositivos compatibles con HelpDesk
P. ¿Con qué otras aplicaciones se integra HelpDesk?
HelpDesk se integra con las siguientes aplicaciones:
LiveChat, Zapier
P. ¿Qué tipo de asistencia ofrece HelpDesk?
HelpDesk ofrece las siguientes opciones de asistencia:
Asistencia telefónica, Asistencia en línea, Preguntas frecuentes, Base de conocimientos
