--- description: Información actualizada sobre HelpDesk. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara HelpDesk con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.com.mx/software/116767/helpdesk Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/116767/helpdesk?page=2) > HelpDesk es un sistema de ticketing online que simplifica el trabajo de atención al cliente. Deleita a tus clientes con una asistencia excelente y resuelve los tickets más rápido. Los mensajes personalizados aumentarán la satisfacción del cliente. > > Veredicto: 182 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 182 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Text - **Ubicación**: Boston, EE. UU. - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: USD 29.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento seguro de datos - Análisis de atención al cliente - Análisis de sentimientos - Análisis de tendencias - Análisis predictivo - Análisis visual - Asistencia por vídeo - Auditoría de problemas - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda/filtro - CRM - Campos personalizables ## Integraciones (en total: 11) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.mx/directory/580/issue-tracking/software) - [Software de gestión de quejas](https://www.getapp.com.mx/directory/841/complaint-management/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.mx/directory/1029/customer-satisfaction/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4089 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18802 reviews) 3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3467 reviews) 5. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 de enero de 2021* | Diseño | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Puntos en contra**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Excellent and impressive service helpdesk provide" — 5.0/5 > **Myrel** | *2 de octubre de 2025* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes. It is user-friendly, easy to access, and features a straightforward design that makes navigation simple. > > **Puntos en contra**: Honestly, I can’t think of any significant shortcomings, as the Helpdesk is exceptionally comprehensive in the support it provides. Nearly every concern or question I’ve had has been addressed efficiently, whether it relates to technical issues, navigating tools, or understanding processes. The scope and responsiveness of their assistance make it feel like virtually every aspect is covered, resulting in a highly satisfactory user experience overall. > > My overall experience with HelpDesk has been overwhelmingly positive. The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions. The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support. The comprehensive resources and user-friendly features have contributed to a smooth and efficient experience, and I feel confident knowing that help is always easily accessible when I need it. ----- ### "Help improve Helpdesk" — 3.0/5 > **Neal** | *21 de marzo de 2025* | Ingeniería industrial o mecánica | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: filters to sort tickets, saving a custom filter, some expanded functionality > > **Puntos en contra**: New ticket does not send email to Assigned agent. Long subject default text (Ticket from chat \#$%^^\&\*^\#%) - no kidding, where else to tickets come from? Your ticket number means nothing to me. I want an easy way to send a transcript to an email, and to include more than 1 email address. Tags are not sorted the same as in chat. Helpdesk icon located near bottom left in Chat window- menu, and usually hidden. If someone assigned has not answered ticket, it there a Check mark in their Helpdesk icon? Can we give (open, pending) a Nudge after a week? > > Many differences, but not many improvements from old ticketing. ----- ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated." — 5.0/5 > **Bruna** | *19 de marzo de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. > > **Puntos en contra**: One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. > > Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. ----- ### "Great option for a mid sisze company and above." — 4.0/5 > **RUBEN** | *18 de septiembre de 2025* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Is a complete tool to manage your tickets from al your departments: Sales, customer support and any other > > **Puntos en contra**: It is a little pricey Another tickets apps in the market offer the same experience and tools for a less money > > In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/116767/helpdesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/116767/helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados