HelpDesk
Sobre HelpDesk
HelpDesk es un sistema de ticketing fácil de usar para gestionar la comunicación con los clientes. Te permite almacenar todos los mensajes en un solo lugar y rastrear su estado. Está repleto de funciones que permiten una colaboración efectiva. La conversión de mensajes en prácticos tickets es una forma de ahorrar tiempo a tus agentes de soporte y aumentar tu productividad. Tus clientes pueden contactar contigo a través de su canal preferido.
Precios desde:
USD 29.00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Andorra, Emiratos Árabes Unidos, Afganistán, Antigua y Barbuda, Anguila, Albania, Armenia, Curazao, Angola, Argentina, Samoa Americana, Austria, Australia, Aruba, Islas Åland, Azerbaiyán, Bosnia y Herzegovina, Barbados, Bangladés, Bélgica, Burkina Faso, Bulgaria, Baréin, Burundi, Benín, Bermudas, Brunéi, Bolivia, Brasil, Bahamas, Bután, Botsuana, Bielorrusia, Belice, Canadá, República Democrática del Congo, República Centroafricana, República del Congo, Suiza, Islas Cook, Chile, Camerún, China, Colombia, Costa Rica, Cuba, Cabo Verde, Chipre, Chequia, Alemania, Yibuti, Dinamarca, Dominica, República Dominicana, Argelia, Ecuador, Estonia, Egipto, Eritrea, España, Etiopía, Finlandia, Fiyi, Islas Malvinas, Micronesia, Islas Feroe, Francia, Gabón, Reino Unido, Granada, Georgia, Guayana Francesa, Guernsey, Ghana, Gibraltar, Groenlandia, Gambia, Guinea, Guadalupe, Guinea Ecuatorial, Grecia, Guatemala, Guam, Guinea-Bisáu, Guyana, RAE de Hong Kong (China), Honduras, Croacia, Haití, Hungría, Indonesia, Irlanda, Israel, Isla de Man, India, Irak, Irán, Islandia, Italia, Jersey, Jamaica, Jordania, Japón, Kenia, Kirguistán, Camboya, Kiribati, Comoras, San Cristóbal y Nieves, Corea del Sur, Kuwait, Islas Caimán, Kazajistán, Laos, Líbano, Santa Lucía, Liechtenstein, Sri Lanka, Liberia, Lesoto, Lituania, Luxemburgo, Letonia, Libia, Marruecos, Mónaco, Moldavia, Montenegro, San Martín, Madagascar, Islas Marshall, Macedonia del Norte, Mali, Myanmar (Birmania), Mongolia, RAE de Macao (China), Islas Marianas del Norte, Martinica, Mauritania, Montserrat, Malta, Mauricio, Maldivas, Malaui, México, Malasia, Mozambique, Namibia, Nueva Caledonia, Níger, Isla Norfolk, Nigeria, Nicaragua, Países Bajos, Noruega, Nepal, Nauru, Nueva Zelanda, Omán, Panamá, Perú, Polinesia Francesa, Papúa Nueva Guinea, Filipinas, Pakistán, Polonia, San Pedro y Miquelón, Puerto Rico, Territorios Palestinos, Portugal, Palaos, Paraguay, Catar, Reunión, Rumania, Serbia, Rusia, Ruanda, Arabia Saudita, Islas Salomón, Seychelles, Sudán, Suecia, Singapur, Santa Elena, Eslovenia, Svalbard y Jan Mayen, Eslovaquia, Sierra Leona, San Marino, Senegal, Somalia, Surinam, Santo Tomé y Príncipe, El Salvador, Siria, Eswatini, Islas Turcas y Caicos, Chad, Togo, Tailandia, Tayikistán, Timor-Leste, Turkmenistán, Túnez, Tonga, Turquía, Trinidad y Tobago, Tuvalu, Taiwán, Tanzania, Ucrania, Uganda, Estados Unidos, Uruguay, Uzbekistán, Ciudad del Vaticano, San Vicente y las Granadinas, Venezuela, Islas Vírgenes Británicas, Islas Vírgenes de EE. UU., Vietnam, Vanuatu, Wallis y Futuna, Samoa, Yemen, Mayotte, Sudáfrica, Zambia, Zimbabue y otros 225
Idiomas admitidos
inglés
Precios desde:
USD 29.00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Imágenes
Funciones
Funcionalidades totales de HelpDesk: 56
Alternativas
Zendesk
Freshdesk
Zoho Desk
LiveAgent
Opiniones
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- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
The ideal tool for Support Teams
Revisado el 24/7/2020
Puntos a favor
Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.
Puntos en contra
Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.
- Sector: Instituciones religiosas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Very Useful to start a Helpdesk experience
Revisado el 14/4/2020
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using...
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
Puntos a favor
Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.
Puntos en contra
I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.
Alternativas consideradas
ZendeskRazones para cambiar a HelpDesk
Zendesk was way too expensive for us as a small business. They have much better features than Helpdesk, but since we are not a large scale company yet we do not need all of the features Zendesk offers and we can not afford to pay for them.- Sector: Formación profesional y coaching
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Helpdesk
Revisado el 8/3/2021
We purchased this program to help us with ticket management, as we were handling our customer...
We purchased this program to help us with ticket management, as we were handling our customer service tickets through regular email. This system does allow us to do that. However, the system is not customizable, and it is very cumbersome and clunky. I would definitely not recommend this system to anyone else.
Puntos a favor
-- Provides an easier way to manage requests that come into our business than through regular email.
-- Gives an option for writing internal notes so that agents can make private comments to one another inside tickets for background
-- Keeps all our support requests in one location so they are easier to find and manage than regular email
Puntos en contra
-- Templates / emails cannot be customized without knowledge of HTML
-- Poor customer service -- we have submitted tickets as well as chatted with CS on issues that required further investigation on their end. They have told us each time they would get back to us, but they never have. If they can't resolve the issue right at that moment, we never hear from them again.
-- Our automated responses that we have set up to trigger when someone submits a ticket go our to every agent, every single time someone submits a ticket. Very annoying. The automated responses also become part of the ticket thread, which makes the threads long and cumbersome. We have asked them to please shut this off, and have been told they cannot do that.
Respuesta de LiveChat Software
Hi Lianne,
Here's Weronika from HelpDesk. Thank you for your honest review. I've read it carefully and would like you to know that it's crucial to make HelpDesk usable and meet your needs.
Email templates indeed require HTML knowledge, but luckily you can always use our default template. It's ready to implement and will make your messages look professional.
I'm sorry we left your message unanswered. We didn't do this on purpose. Our support heroes do their best 24/7 to answer your doubts. I'll see what happened with your ticket to make sure this never happens again.
Now, the issue with automated workflows. They're designed to make your job easier, so I deeply regret that it didn't work out as expected. I'd appreciate knowing exactly how you've set them up so we can make them run in your favor. Email us directly at [email protected] to discuss the matter and reactivate your account for a month for free. I'll do my best to make your experience with HelpDesk enjoyable.
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
The best HelpDesk for small business website owners
Revisado el 11/3/2022
Customer Support was hard to get a hold of through Shopify App and took over a week to get help and...
Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.
Puntos a favor
Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address
Puntos en contra
You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Easy to use!
Revisado el 31/7/2020
Puntos a favor
HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.
Puntos en contra
Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
Preguntas frecuentes sobre HelpDesk
He aquí algunas preguntas frecuentes sobre HelpDesk.P. ¿Qué tipo de planes de precios ofrece HelpDesk?
HelpDesk ofrece los siguientes planes de precios:
- A partir de: USD 29.00/mes Mira los planes de precios
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de HelpDesk?
Los clientes habituales de HelpDesk son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
P. ¿Qué idiomas admite HelpDesk?
HelpDesk admite los siguientes idiomas:
inglés
P. ¿HelpDesk es compatible con dispositivos móviles?
HelpDesk admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra HelpDesk?
HelpDesk se integra con las siguientes aplicaciones:
GitHub, Jira, LiveChat, Shopify, Zapier
P. ¿Qué tipo de asistencia ofrece HelpDesk?
HelpDesk ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para HelpDesk.
