--- description: Información actualizada sobre HelpDesk. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara HelpDesk con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.com.mx/software/116767/helpdesk Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/116767/helpdesk?page=2) > HelpDesk es un sistema de ticketing online que simplifica el trabajo de atención al cliente. Deleita a tus clientes con una asistencia excelente y resuelve los tickets más rápido. Los mensajes personalizados aumentarán la satisfacción del cliente. > > Veredicto: 180 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 180 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Text - **Ubicación**: Boston, EE. UU. - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: USD 29.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento seguro de datos - Análisis de atención al cliente - Análisis de sentimientos - Análisis de tendencias - Análisis predictivo - Análisis visual - Asistencia por vídeo - Auditoría de problemas - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda/filtro - CRM - Campos personalizables ## Integraciones (en total: 11) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.mx/directory/580/issue-tracking/software) - [Software de gestión de quejas](https://www.getapp.com.mx/directory/841/complaint-management/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.mx/directory/1029/customer-satisfaction/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18785 reviews) 2. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4081 reviews) 3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3444 reviews) 5. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1725 reviews) ## Opiniones ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 de enero de 2021* | Diseño | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Puntos en contra**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Excellent and impressive service helpdesk provide" — 5.0/5 > **Myrel** | *2 de octubre de 2025* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes. It is user-friendly, easy to access, and features a straightforward design that makes navigation simple. > > **Puntos en contra**: Honestly, I can’t think of any significant shortcomings, as the Helpdesk is exceptionally comprehensive in the support it provides. Nearly every concern or question I’ve had has been addressed efficiently, whether it relates to technical issues, navigating tools, or understanding processes. The scope and responsiveness of their assistance make it feel like virtually every aspect is covered, resulting in a highly satisfactory user experience overall. > > My overall experience with HelpDesk has been overwhelmingly positive. The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions. The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support. The comprehensive resources and user-friendly features have contributed to a smooth and efficient experience, and I feel confident knowing that help is always easily accessible when I need it. ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 de enero de 2026* | Dispositivos médicos | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Puntos en contra**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27 de marzo de 2026* | Juegos de ordenador | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Puntos en contra**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- ### "Reliable and User-Friendly HD System" — 5.0/5 > **Natalia** | *19 de agosto de 2025* | Juegos de azar y casinos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. > > **Puntos en contra**: The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/116767/helpdesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/116767/helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados