RDPWin

RDPWin

Software de gestión de propiedades para hoteles y complejos turísticos

4/5 (79 opiniones)

Información general sobre RDPWin

¿Qué es RDPWin?

RDPWin es un software de administración de propiedades para hoteles, complejos turísticos, alquileres vacacionales, clubes privados, viviendas corporativas y otros tipos de propiedades de todos los tamaños. El sistema permite la gestión de reservas, canales GDS (sistema de distribución global, por sus siglas en inglés), información de huéspedes, marketing por correo electrónico, limpieza, órdenes de trabajo, auditorías nocturnas y más.

Con RDPWin, los usuarios pueden gestionar reservas realizadas a través de sitios web de propiedades en computadoras o dispositivos móviles, OTA (agentes de viajes en línea, por sus siglas en inglés) o sitios web del GDS (sistema global de distribución, por sus siglas en inglés), las reservas centrales de RDPWin y otras fuentes. Los usuarios pueden controlar los tipos de habitaciones, tarifas, disponibilidad, depósitos e impuestos y distribuir sus listados de propiedades en más de 400 sitios web. El correo electrónico integrado permite el envío automatizado de comunicaciones a huéspedes, agentes de viajes, propietarios y otros grupos que necesiten hacer reservas. Los correos electrónicos se pueden personalizar completamente en varios formatos y se completan automáticamente con información personal.

RDPWin permite a los usuarios crear e imprimir declaraciones y cheques de propietarios y enviar declaraciones a los propietarios por correo electrónico en formato PDF. Los empleados de recepción y los propietarios de propiedades pueden ingresar órdenes de trabajo y estos pueden asignarse a equipos de mantenimiento internos o externos o contratistas. RDPWin también permite la gestión de pronósticos y horarios de los servicios de limpieza, historiales de activos, paquetes, servicios adicionales para huéspedes, tales como actividades por hora y alquiler de equipos y recompensas por huéspedes frecuentes.

Información general sobre RDPWin

Precio

A partir de
USD 500.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de RDPWin

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Canadá, Latinoamérica, México, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de RDPWin: RDPWin owner portal calendar
Captura de pantalla de RDPWin: RDPWin owner portal calendar Captura de pantalla de RDPWin: RDPWin availability search Captura de pantalla de RDPWin: RDPWin room types Captura de pantalla de RDPWin: RDPWin property search Captura de pantalla de RDPWin: RDPWin work orders

Opiniones de RDPWin

Opiniones de RDPWin

Calificación general
4
/
5
Excelente
31

Muy bien
29

Normal
13

Pobre
4

Malo
2

Relación calidad-precio
3.8
Funciones
3.9
Facilidad de uso
3.9
Asistencia al cliente
4.1
76% Un ha recomendado esta aplicación
Usuario verificado

RDPWIN


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Nikki H.

I have used RDP for a period of ten years. I have found it to be intuitive and fairly easy to...

I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy.
We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver.
I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable.
We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.


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Darcy L.

RDP

RDP support and staff has always been extremely responsive.


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Pati B.

RDP Has Been Great for our Resort Property Management!


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Usuario verificado

RDPWin software review

The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.


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Usuario verificado
Sector: Hostelería
Tamaño de la empresa: 51-200 empleados
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RDPWIN

Software usado A diario durante Más de dos años
Revisado el 25/1/2019
Fuente de la reseña: Capterra

Puntos a favor

I am impressed with the support team. quick to reply and great to work with. I also like the fact that I can make my own reports in Crystal Reports.

Puntos en contra

Some features are limited or I need to purchase an additional module in order to have the advanced functionality I am looking for

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Nikki H.
Sector: Hostelería
Tamaño de la empresa: 51-200 empleados
Traducir a español

I have used RDP for a period of ten years. I have found it to be intuitive and fairly easy to learn.

Software usado A diario durante Más de dos años
Revisado el 13/4/2018
Fuente de la reseña: Capterra

I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy.
We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver.
I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable.
We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Puntos a favor

I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy.
We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver.
I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable.
We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Puntos en contra

One complaint I hear consistently from our Sales Department is that re-bookings are not simple enough and that there is no ability to add reminders/calendars for tasks related to contracts. Also, our events coordinators complain about the difficulty related to event checklists and reminders.
We believe that the sales/events related portion of the software needs a complete overhaul. We were given a name of an event software company who were considering an interface with RDP that would address all of our needs. It would be nice if RDP could integrate their Events program with their Reservation/IRM modules.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Darcy L.
Sector: Hostelería
Tamaño de la empresa: 13-50 empleados
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RDP

Software usado A diario durante Más de dos años
Revisado el 22/10/2018
Fuente de la reseña: Capterra

RDP support and staff has always been extremely responsive.

Puntos a favor

The system is fully integrated with housekeeping, reservations, maintenance, accounting, front desk and data, features. Everything is easy to access and the data analysis/stats reports are extremely useful. Owners can also access to book their own reservations, check work orders, etc. Mobile app is good as well and info is easy to load.

Puntos en contra

Software is server based. Every time there is an update/upgrade, we experience problems. We are still experiencing problems after our upgrade to version 5.0 and these upgrades are expensive. I would also like to see a brief training program from RDP after the upgrade at no charge. I take issue with the fact that RDP charges for "training sessions" and they are extremely expensive (training should be part of the purchase of and upgrades to the software). Loading rates, rate plan cutoffs, discounts, rate tables, is a tedious chore and takes an unreasonable amount of time to accomplish and because of the numerous steps involved, errors occur. The software is "inflexible" in many areas such as the inability to make adjustments to a reservation after the reservation has been "checked in" to the system.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 8.0/10

Pati B.
Sector: Hostelería
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RDP Has Been Great for our Resort Property Management!

Revisado el 2/8/2014
Fuente de la reseña: SoftwareAdvice

Puntos a favor

The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.

Puntos en contra

The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Hostelería
Tamaño de la empresa: 13-50 empleados
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RDPWin software review

Software usado A diario durante Más de dos años
Revisado el 12/10/2018
Fuente de la reseña: Capterra

The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.

Puntos a favor

RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.

Puntos en contra

The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Recomendación de usuario
7.8/10
Basado en 79 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de RDPWin

Precios de RDPWin

A partir de
USD 500.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
3.8/5
Basado en 79 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de RDPWin

Funciones de RDPWin

API
Creación de informes y estadísticas
Facturación
Gestión de calendarios
Gestión de canales
Gestión de descuentos
Gestión de facturas
Gestión de inventarios
Gestión de la disponibilidad
Gestión de precios
Gestión de promociones
Gestión de reservas
Gestión de reservas
Integración de reservas en línea
Integración de terceros
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Procesamiento de tarjetas de crédito
Reserva de habitaciones
Funciones
3.9/5
Basado en 79 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre RDPWin

Preguntas frecuentes sobre RDPWin

He aquí algunas preguntas frecuentes sobre RDPWin.

P. ¿Qué tipo de planes de precios ofrece RDPWin?

RDPWin ofrece los siguientes planes de precios:

A partir de: USD 500.00/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de RDPWin?

No tenemos información sobre las características de RDPWin

P. ¿Quiénes son los usuarios habituales de RDPWin?

Los clientes habituales de RDPWin son:

Empresas Grandes, Empresas medianas, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite RDPWin?

RDPWin admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece RDPWin?

RDPWin cuenta con los siguientes planes de precios:

Suscripción

P. ¿RDPWin es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con RDPWin

P. ¿Con qué otras aplicaciones se integra RDPWin?

RDPWin se integra con las siguientes aplicaciones:

Google Analytics, Microsoft Power BI, QuickBooks, Sage | Accounting, SiteMinder

P. ¿Qué tipo de asistencia ofrece RDPWin?

RDPWin ofrece las siguientes opciones de asistencia:

Base de conocimientos, Asistencia en línea, Asistencia telefónica