Sobre Userback

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Userback’s customizable widget can be installed directly in websites, and the API and browser extension also enable feedback collection within web apps or local files. Screenshot capture and the ability to draw and write on the screen enables the collection of highly specific visual feedback from users. Feedback can be tagged, categorized and filtered to prioritize the most serious issues.

Userback integrates with various bug tracking and project management tools, including JIRA, Trello, Basecamp, ClickUp, and Slack, so that all required actions relating to feedback can be managed through existing processes. Users can be notified of new feedback, comments, and new assignments by chat and email. Userback allows administrators to create multiple projects and users, and manage access with project-based restrictions. Feedback can be tracked over time, and by browser, and feedback activity can be used to generate real-time insight into project performance and team productivity.

Precios desde:

USD 19.00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Userback

Beneficios clave de Userback

  • Users can be notified instantly of new feedback, comments, or assignments by email, Slack and Microsoft Teams.

  • Userback connects with a range of popular bug tracking and project management solutions, including Jira, Trello and Basecamp, to enable integration with existing workflows.

  • The Userback feedback collection widget can be customized to match the branding of the website.

  • Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

  • Users can also provide feedback with a video screen recording.

  • The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.
  • Dispositivos

    Tamaño de la empresa

    P M G

    Disponible en los países siguientes

    Australia, Brasil, Canadá, China, Alemania, Reino Unido, India, Japón, México, Estados Unidos

    Idiomas admitidos

    inglés

    Precios desde:

    USD 19.00/mes

    • Versión gratuita
    • Prueba gratis
    • Suscripción

    Las 5 mejores alternativas a Userback

    Imágenes

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    Vídeo de Userback
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    Funciones

    Funcionalidades totales de Userback: 51

    • @menciones
    • API
    • Actualizaciones en tiempo real
    • Alertas y notificaciones
    • Análisis en tiempo real
    • Análisis visual
    • Autorizaciones basadas en roles
    • Búsqueda/filtro
    • Campos personalizables
    • Comentarios/notas
    • Creación de hojas de ruta
    • Creación de informes y estadísticas
    • Creación de informes/análisis
    • Creación de marca personalizable
    • Detección de errores y problemas
    • Edición/actualización de tareas
    • Encuestas y comentarios
    • Etiquetado
    • Etiquetado de tareas
    • Flujo de trabajo configurable
    • Flujo de trabajo de proyectos
    • Formularios personalizables
    • Gestión de asignaciones
    • Gestión de comentarios
    • Gestión de encuestas y sondeos
    • Gestión de flujos de trabajo
    • Gestión de ideas
    • Gestión de los comentarios negativos
    • Gestión de problemas
    • Gestión de proyectos
    • Gestión de pruebas y de control de calidad
    • Gestión de tareas
    • Gestión de tickets
    • Gestión de tickets de soporte
    • Gestión de trabajo pendiente
    • Herramientas de colaboración
    • Hoja de ruta del producto
    • Integraciones de terceros
    • Notificaciones en tiempo real
    • Panel de actividades
    • Panel de comunicaciones
    • Priorización
    • Registro de auditoría
    • Segmentación de clientes
    • Seguimiento de errores
    • Seguimiento de estado
    • Seguimiento de problemas
    • Varios idiomas
    • Varios proyectos
    • Vista como tabla de tareas
    • Widgets

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    Opiniones

    Calificación general

    4.8 /5
    (71)
    Relación calidad-precio
    4.8/5
    Funciones
    4.6/5
    Facilidad de uso
    4.7/5
    Asistencia al cliente
    4.8/5

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    Mostrando 5 opiniones de 71
    Fredy P.
    Calificación general
    • Sector: Arquitectura y planificación
    • Tamaño de la empresa: 2-10 empleados
    • Software usado Mensualmente durante Más de un año
    • Fuente de la reseña

    Calificación general

    • Facilidad de uso
    • Asistencia al cliente
    • Probabilidad de recomendación 10.0 /10

    Great app for quick feedback requests on images and PDFs

    Revisado el 30/5/2022

    We needed a way to request design feedback to clients and userback provided the easiest way to do...

    We needed a way to request design feedback to clients and userback provided the easiest way to do it with the "designs" feature, so now is a relatively simple process to create a project and upload a design(jpg or PDF) that we can share with our clients, receive feedback and address it directly. Once the design has been updated we can upload a new version and request feedback again, until we get approval.

    Puntos a favor

    Our primary use case is to receive feedback directly over images and PDFs and works great for that.

    And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email.

    Puntos en contra

    The annotation tools are a bit limited for our use case, need a "freehand" style tool to increase the accuracy of the feedback we receive.

    Would be great to have the ability to set our custom domain.
    At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email.

    Respuesta de Userback

    Thanks so much for the feedback Fredy. Really great to hear that Userback is saving you time when managing the feedback process with your clients.

    Viktor N.
    Calificación general
    • Sector: Marketing y publicidad
    • Tamaño de la empresa: 2-10 empleados
    • Software usado Semanalmente durante Más de dos años
    • Fuente de la reseña

    Calificación general

    • Relación calidad-precio
    • Facilidad de uso
    • Asistencia al cliente
    • Probabilidad de recomendación 10.0 /10

    Easy to use, feedback and collaboration tool

    Revisado el 24/3/2021

    90% of our usage is to collaborate with clients during web development. Getting feedback on...

    90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

    Puntos a favor

    We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

    Puntos en contra

    Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

    Benjamin S.
    Calificación general
    • Sector: Diseño
    • Tamaño de la empresa: 2-10 empleados
    • Software usado A diario durante 6-12 meses
    • Fuente de la reseña

    Calificación general

    • Relación calidad-precio
    • Facilidad de uso
    • Asistencia al cliente
    • Probabilidad de recomendación 10.0 /10

    Great for desktop, poor on mobile

    Revisado el 9/3/2022

    We've drastically improved our review/client feedback process, as well as internal bug tracking and...

    We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.

    Puntos a favor

    The screen annotation and screen recording features.

    Puntos en contra

    Github integration works one way. We need it to go back and forth.

    Adrian C.
    Calificación general
    • Sector: Tecnología y servicios de la información
    • Tamaño de la empresa: 11-50 empleados
    • Software usado A diario durante 1-5 meses
    • Fuente de la reseña

    Calificación general

    • Relación calidad-precio
    • Facilidad de uso
    • Asistencia al cliente
    • Probabilidad de recomendación 8.0 /10

    Easy and practical to use tool for both bug traking and customer feedback

    Revisado el 2/3/2022

    Internal and external users are filling in issues easier than before. Having integration to Azure...

    Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well.

    Puntos a favor

    Easy to fill in a bug , a feedback or a new feature.
    Good integration with Azure Dev Ops.
    Also, we consider it correct price / quality.

    Puntos en contra

    Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement
    Interface imprivement could be made, for managing issues

    Stewart R.
    Calificación general
    • Sector: Diseño
    • Tamaño de la empresa: 2-10 empleados
    • Software usado Mensualmente durante Más de dos años
    • Fuente de la reseña

    Calificación general

    • Relación calidad-precio
    • Facilidad de uso
    • Asistencia al cliente
    • Probabilidad de recomendación 8.0 /10

    Keeps getting better.

    Revisado el 24/3/2021

    I love how easy it is to get things up and running once I'm ready for clients to provide feedback....

    I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute.
    I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'.

    Collaboration on feedback items is a breeze, and notifications come through without issue.

    Really happy with this tool!

    Puntos a favor

    - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go.
    - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project.
    - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

    Puntos en contra

    The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet.

    No issues with actually providing feedback though, that has been a positive experience for clients.

    Mostrando 5 opiniones de 71 Todas las opiniones

    Preguntas frecuentes sobre Userback

    He aquí algunas preguntas frecuentes sobre Userback.

    Userback ofrece los siguientes planes de precios:

    • A partir de: USD 19.00/mes
    • Modelo de precios: Suscripción
    • Prueba gratis: Disponible

    Solo: $19/month (billed monthly) or $14/month (billed annually) Starter: $79/month (billed monthly) or $59/month (billed annually) Company: $159/month (billed monthly) or $119/month (billed annually) Premium: $289/month (billed monthly) or $217/month (billed annually)

    Los clientes habituales de Userback son:

    Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Userback admite los siguientes idiomas:

    inglés

    Userback admite los siguientes dispositivos:

    Userback se integra con las siguientes aplicaciones:

    Asana, Azure DevOps Server, Basecamp, ClickUp, GitHub, GitLab, Jira, Microsoft Teams, Slack, Teamwork, Trello, WordPress, Wrike, Zapier, Zendesk, monday.com

    Userback ofrece las siguientes opciones de asistencia:

    E-mail/Help Desk, Base de conocimientos, Chat

    Categorías relacionadas

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