Datagate
Datagate
Sobre Datagate
Datagate es una solución SaaS de facturación de telecomunicaciones para proveedores de servicios gestionados que comercializan servicios de UCaaS (comunicaciones unificadas como servicio, por sus siglas en inglés), VoIP, voz y datos móviles bajo su propia marca. Datagate se integra con los sistemas de software populares que usan los proveedores de servicios gestionados, como ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net y otros. Es una solución adecuada para proveedores de servicios gestionados en EE. UU., Canadá, el Reino Unido, Australia y Nueva Zelanda. Datagate y sus socios gestionan todos los requisitos de cumplimiento e impuestos de telecomunicaciones.
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Opiniones
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- Sector: Seguridad informática y de redes
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
TTC's review of datagate
Revisado el 17/1/2025
Very positive. [sensitive content hidden]is excellent, patient, and very knowledgeable.
Very positive. [sensitive content hidden]is excellent, patient, and very knowledgeable.
Puntos a favor
Well designed, good interface, and capable.
Puntos en contra
Inability to design invoices based on templates. Must submit change requests to DG.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Very pleased so far
Revisado el 8/5/2024
Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the...
Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the integration setup between ConnectWise/ WisePay.
Puntos a favor
Ease of use. Simple setup. Integration with our other softwares!
Puntos en contra
Manual invoicing process and lack of real-time payment information to flow into system.
Razones para elegir Datagate
Customer login issues, and lack of integration with Connectwise.Software anterior
Rev.io BillingRazones para cambiar a Datagate
The ability to integrate with all of our other softwares, and the relationship with CSI, our tax consultant, so tax mapping and setup would not be an overwhelming setup process. I also appreciated that Datagate offers QBO discounts.- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
The bane of my business existence.
Revisado el 20/2/2025
Miserable onboarding. Miserable experience every month trying to invoice. After 10 months, I still...
Miserable onboarding. Miserable experience every month trying to invoice. After 10 months, I still can't nail down a procedure because it never works the same way. Oh, and it takes forever for the support to respond. I have deadlines, which I frequently miss because I am waiting on help. I am flabbergasted that there are so many positive reviews.
Puntos a favor
Nothing. It never works as expected. It's clunky, difficult to understand, and doesn't work half the time.
Puntos en contra
Onboarding. Good grief. I spent weeks and weeks and weeks of my time going through all the training. None of it made sense. There's no reference materials, and the trainers went so fast, so I could only hope that I remembered what mattered.
Respuesta de Datagate
Dear Natalie,
I'm very sorry for the frustration and challenges you’ve described —this is not the experience we aim to deliver at Datagate, and we’re committed to addressing these issues you've raised.
Your concerns about onboarding, support responsiveness, and software reliability are being investigated immediately. Our global support team monitors our [email protected] email and support portal around the clock, almost 24/7, and we take pride in our ability to resolve questions and issues quickly. We're urgently investigating why this has not happened in your case.
I will reach out to you today to get a better understanding on what has gone wrong and what next steps we should take to resolve these problems.
Your honest feedback is appreciated, and I look forward to speaking with you soon.
—Mark Loveys, CEO, Datagate
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Early Days, but Overall Very Pleased!
Revisado el 15/11/2022
Our experience so far has been overwhelmingly positive - we are excited to see where our partnership...
Our experience so far has been overwhelmingly positive - we are excited to see where our partnership leads!
Puntos a favor
The onboarding process was so smooth, and our project manager was incredibly helpful in the process. We were able to take on the process of invoicing and managed to update our customer records in the process. The process to generate invoicing is one of the easiest we have found, and it has made things much more convenient to review and approve items.
Puntos en contra
Our ConnectWise integration continues to run very slow, and can be sporadic. We haven't been able to identify the issue, which can sometimes cause concern as the updates we have made in our CRM are not showing in the billing platform. This can, and has, been overcome by manually syncing but can be frustrating. Additionally, we would like to see more options when sending or re-sending invoicing.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Datagate greatly optimized our VoIP billing!
Revisado el 21/10/2020
Bottom line is we save a bunch of time, our customers received great traditional telephony style...
Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.
Puntos a favor
We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.
Puntos en contra
Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.
Razones para elegir Datagate
We were looking for integration to Connectwise.Software anterior
Rev.io BillingRespuesta de Datagate
Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.
Preguntas frecuentes sobre Datagate
He aquí algunas preguntas frecuentes sobre Datagate.P. ¿Qué tipo de planes de precios ofrece Datagate?
Datagate ofrece los siguientes planes de precios:
- A partir de: USD 300.00/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de Datagate?
Los clientes habituales de Datagate son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
P. ¿Qué idiomas admite Datagate?
Datagate admite los siguientes idiomas:
inglés
P. ¿Datagate es compatible con dispositivos móviles?
Datagate admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Datagate?
Datagate se integra con las siguientes aplicaciones:
ConnectWise PSA, MYOB Business, QuickBooks Online Advanced, Xero
P. ¿Qué tipo de asistencia ofrece Datagate?
Datagate ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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Programas de facturación
