Thryv is the all-in-one management software built for small business. Unlike other software, Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all. Thryv works on iOS and Android-operated mobile device so business owners have completed access and visibility to Thryv on-the-go, 24/7.
Thryv starts with contact and customer management through its built-in, fully functional CRM. Businesses can manage their contact database, engage and nurture leads through scheduled communications, and gain insight into customers through enriched data analytics. Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard. Business owners can schedule automatic reminders to respond to client messages, or trigger appointment and payment reminders to clients in advance.
Businesses also use Thryv to establish an online presence, with consistent business listings across over 60 trusted sites as well as a custom web portal for engaging new and current clients. Thryv includes reputation management, so business owners can also monitor their online ratings and reviews, and respond to feedback quickly.
Thryv handles online appointment scheduling and booking management for one-on-one appointments, group classes, and other large-scale events. It includes calendar syncing, so business owners get insight into their staff's schedules. Schedule automatic reminders in advance to reduce the number of no shows. Let clients pay you upon booking, in advance, on a payment schedule or by installment, at the time of appointment, or later, all from Thryv. Thryv integrates with PayPal's Braintree to offer credit card processing and mobile card scanning at competitive, no surprises, rates.
Puntos a favor
Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.
Puntos en contra
While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.
Hi,
Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!
- Ed
I learned not to deal with crooked businesses like DexYP !!!!!!!!
Puntos en contra
There really shouldn't be a star of any kind attached when it comes to DexYp. I am a small business owner who had a very unpleasant experience with DexYp, There representative came in to talk with us and we decided to give them another chance so i signed a 6 month contract with them knowing that it was just a trial. Our trial period had ended with them, so we thought we were just continuing services on a month to month basis. We found in the meantime a company that would better suit our digital media needs, that deals with similar type businesses, so we decided to go with them and see what they could do for us. We attempted to contact our representative with dex and had a lot of difficulty getting them to call us back. After two weeks of trying we finally had to call someone higher up. They finally had our rep call us. We informed her that we were going to be changing up our services, to which she replied we couldn't because we were under contract. We asked how that was possible when neither my wife or I had signed a renewal agreement. she explained that because my wife and I were busy she just had our employee sign the contract on our behalf. We then contacted customer service because they illegally had an employee sign the agreement. We were then told by the customer service representative that anyone in our company can sign a binding legal agreement on our behalf. Needles to say we were livid and we are not finished with this yet.
Hi Alex - We hate to know of the outlined frustration regarding your account experience. Our Executive Claims Team advised that all concerns were addressed during conversations with you regarding this matter. Thank you.
Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.
Puntos a favor
I’m able to respond to customers quickly
Puntos en contra
Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.
Hello Dr. Howell,
Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client!
- Ed
Thryv/Dex is a terrible company. I have spent numerous hours with their customer service, business "advisor", management, etc. I was told our company subscription and account ended on a certain date. Based on that information in writing, I hired a new company. They failed to inform me that it was automatically renewed. I am now out hundreds of dollars to the new company I hired on. The customer service is terrible. I have approximately 10 emails over a span that to this day have never been responded to. When I addressed all of the problems we have experienced with their service while our business "advisor" was in the office, she walked out when I stated we wanted to be released and have it in writing that we should be released stating "you know, this comes out of my paycheck". I have never in my entire business career experienced such terrible quality and customer service from a company.
Puntos a favor
I literally have nothing positive to say about this company or their services.
Puntos en contra
The only services we utilized were the FB posts. The majority of those were blocked by FB and had very little to negative impact with our FB followers.
Good afternoon Lena,
We hate to lose you as a valued Thryv client. The issues outlined regarding your product satisfaction and the customer service received during your attempts to discuss this matter definitely concern us. You will be promptly contacted and we'll work to address and resolve this matter for you.
Thank you,
Ed
The customer service has been exceptional and I am learning new things about supporting my business through all the tutorials and encouragement from reps,
Puntos a favor
I love that I can book, estimate, invoice get paid and track all my business with one software program...it’s more affordable that having to piece bookings, calendars, invoicing from different companies.
Puntos en contra
I have trouble with the calendar and placing business necessary schedules or appoints,ent. I am also having difficulty figuring out how to link my contacts from different emails.
Hi Catherine,
Thank you for taking the time to provide your ratings and review. I'm sorry to hear you're having some difficulties with the platform, but happy to know you're overall satisfied. I'll have you contacted to ensure we get you the assistance you need.
- Ed
Starter: $59/month for 500 text and email campaigns per month and 100 estimates and invoices per month.
Essential: $99/month for 1000 text and email campaigns per month and 250 estimates and invoices per month.
Plus $199/month for 5000 text and email campaigns per month and unlimited estimates and invoices.
He aquí algunas preguntas frecuentes sobre Thryv.
Thryv ofrece los siguientes planes de precios:
A partir de: $59/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
Starter: $59/month for 500 text and email campaigns per month and 100 estimates and invoices per month.
Essential: $99/month for 1000 text and email campaigns per month and 250 estimates and invoices per month.
Plus $199/month for 5000 text and email campaigns per month and unlimited estimates and invoices.
Thryv ofrece las siguientes características:
Los clientes habituales de Thryv son:
Empresas medianas, Empresas pequeñas
Thryv admite los siguientes idiomas:
Inglés, Francés, Alemán, Hebreo, Polaco, Portugués, Ruso, Español
Thryv cuenta con los siguientes planes de precios:
Suscripción
Thryv admite los siguientes dispositivos:
Android, iPhone, iPad
Thryv se integra con las siguientes aplicaciones:
Dropbox, GoCanvas, Highrise CRM, LiveChat, Mailchimp, Pardot, RightSignature, Shopify, Twitter, Zoho Books
Thryv ofrece las siguientes opciones de asistencia:
Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica
We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.