Layer Customer Conversation Platform

Layer Customer Conversation Platform

Messaging platform for retail & service industries

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Información general sobre Layer Customer Conversation Platform

Layer Customer Conversation Platform is a cloud-based is a cloud-based messaging solution designed for businesses in the retail and service industries, such as eCommerce, hotels, airlines, and finance. Layer provides users with APIs, SDKs, and UI toolkits to directly integrate rich messaging with their business’ products.

With Layer, users can send text and media messages, including emojis, images, and videos, in direct private group chats. Message delivery can be tracked, and users can see which recipients have opened the message with read receipts. Application-to-user announcements and bots are supported, and can be used to send automated messages. Business processes and workflows can be modeled and delivered as messages within conversations. Native push notifications for Android and iOS ensure that users can stay connected when on the move.

Layer’s conversion design system enables designers to create custom conversion experiences, such as personalized product recommendations, to increase order sizes and up-sell opportunities. Customer conversation records can be mined for insights to personalize and prioritize future interactions. Conversations are synchronized across devices, and reading and sending messages while offline is supported. Availability signals provide insight into who is online, enabling the connection of users in real time.

Precio

A partir de
N/A
Opciones de precios
Prueba gratis
Gratis
Suscripción

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

Inglés

Precios de Layer Customer Conversation Platform

A partir de
N/A
Opciones de precios
Prueba gratis
Gratis
Suscripción

Contact Layer for pricing information.

Funciones de Layer Customer Conversation Platform

  • API
  • Chat
  • Gestión de flujos de trabajo
  • Historial de contactos
  • Integración de terceros
  • Mensajería instantánea

  • Comunicación multicanal
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Encuestas y comentarios
  • Gestión de la base de conocimiento
  • Integración de CRM
  • Integración de correo electrónico
  • Integración de redes sociales
  • Notificaciones automáticas
  • Panel de actividades
  • Priorización
  • Supervisión
  • Supervisión en tiempo real
  • Support Ticket Management

Más información sobre Layer Customer Conversation Platform

Funciones principales de Layer Customer Conversation Platform

  • APIs, SDKs & UI toolkits
  • Availability indicators
  • Bots & automated messages
  • Business process & workflow modeling
  • Chat history
  • Conversation records
  • Conversation sync across devices
  • Conversion design system
  • Delivery & read receipts
  • Direct messaging
  • Interactive workflows
  • Media messaging
  • Offline support
  • Personalized conversations
  • Personalized recommendations
  • Private group messaging
  • Push notifications
  • Real-time messaging
  • Text messaging
  • Third party integrations

Beneficios

  • Layer allows companies to offer their customers a fully-branded, real-time conversation experience.

  • Personalized recommendations can be delivered to customers based on their chat history.

  • Bots can deal with simple inquiries automatically to free up agents for more complex requests or issues, and application-to-user announcements can be used to deliver important messages or updates to customers.

  • Delivery and read receipts allow users to track when messages are received and read, and understand the lifecycle of their messages.

  • With Layer’s SaaS platform, which offers APIs, SDKs, and UI toolkits, users can add rich messaging into their products or applications directly.

  • Preguntas frecuentes sobre Layer Customer Conversation Platform

    He aquí algunas preguntas frecuentes sobre Layer Customer Conversation Platform.

    P. ¿Qué tipo de planes de precios ofrece Layer Customer Conversation Platform?

    Layer Customer Conversation Platform ofrece los siguientes planes de precios:

    Modelo de precios: Gratis, Suscripción

    Prueba gratis: No disponible

    Contact Layer for pricing information.

    P. ¿Cuáles son las características principales de Layer Customer Conversation Platform?

    Layer Customer Conversation Platform ofrece las siguientes características:

    • APIs, SDKs & UI toolkits
    • Availability indicators
    • Bots & automated messages
    • Business process & workflow modeling
    • Chat history
    • Conversation records
    • Conversation sync across devices
    • Conversion design system
    • Delivery & read receipts
    • Direct messaging
    • Interactive workflows
    • Media messaging
    • Offline support
    • Personalized conversations
    • Personalized recommendations
    • Private group messaging
    • Push notifications
    • Real-time messaging
    • Text messaging
    • Third party integrations

    P. ¿Quiénes son los usuarios habituales de Layer Customer Conversation Platform?

    Los clientes habituales de Layer Customer Conversation Platform son:

    Empresas Grandes, Empresas medianas, Empresas pequeñas

    P. ¿Qué idiomas admite Layer Customer Conversation Platform?

    Layer Customer Conversation Platform admite los siguientes idiomas:

    Inglés

    P. ¿Qué tipo de planes de precios ofrece Layer Customer Conversation Platform?

    Layer Customer Conversation Platform cuenta con los siguientes planes de precios:

    Gratis, Suscripción

    P. ¿Layer Customer Conversation Platform es compatible con dispositivos móviles?

    No tenemos información sobre los dispositivos compatibles con Layer Customer Conversation Platform

    P. ¿Con qué otras aplicaciones se integra Layer Customer Conversation Platform?

    Layer Customer Conversation Platform se integra con las siguientes aplicaciones:

    Salesforce Sales Cloud, Zendesk

    P. ¿Qué tipo de asistencia ofrece Layer Customer Conversation Platform?

    Layer Customer Conversation Platform ofrece las siguientes opciones de asistencia:

    Base de conocimientos, Asistencia en línea