Información general sobre atSpoke
¿Qué es atSpoke?
Spoke es un asistente automatizado de help desk con inteligencia artificial (IA) que proporciona a las organizaciones una plataforma de autoservicio para la gestión de tickets y conocimiento en un paquete integrado. La plataforma brinda a los equipos de asistencia de cualquier tipo de organización una única ubicación para gestionar las solicitudes de los empleados. Su amable chatbot responde automáticamente a las preguntas en Slack, web, correo electrónico y SMS.
Spoke ayuda a facilitar y agilizar los procesos de emisión de tickets gracias a su inteligencia artificial que encuentra respuestas correctas y relevantes para los empleados y brinda a los equipos de asistencia más tiempo libre sin interrupciones para trabajar en sus proyectos. Los usuarios pueden presentar solicitudes a través de Slack, SMS, correo electrónico o web. Spoke responde preguntas en el acto o envía las solicitudes al departamento correspondiente. Spoke está impulsado por inteligencia artificial y su aprendizaje automático consigue responder a las preguntas planteadas cada vez mejor. La base de conocimientos realiza un seguimiento de todo tipo de información útil automáticamente. Los empleados pueden agregar elementos a la base de conocimientos a medida que se responden sus preguntas.
Los usuarios pueden crear nuevos equipos para mantenerse organizados, seleccionar nombres y colores de equipo y proporcionar a los miembros específicos permisos para crear, editar y eliminar los recursos del equipo. Las solicitudes entrantes pueden asignarse automáticamente a los miembros del equipo o marcarse como privadas. Los miembros del equipo de asistencia pueden ver todas sus solicitudes asignadas en la bandeja de entrada y recibir notificaciones de nuevas solicitudes por correo electrónico. Los usuarios pueden verificar las métricas de su equipo accediendo a la vista ampliada. Esta muestra los tiempos promedio de resolución, los tiempos promedio de respuesta, las solicitudes que siguen abiertas y más.
Información general sobre atSpoke
Precio
Opciones de precios
Funciones de atSpoke
Medios
Opiniones de atSpoke
Opiniones de atSpoke
A Great Solution For Startups
My startup needed a platform to better manage employee requests. Prior to Spoke requests came in the form of emails, text messages, verbal conversations, and even scribblings on post it notes.
Not scalable.
Spoke helped us centralize requests via its integration with Slack and is the right solution for a company our size.
Great missing piece for SME orgs looking to bring more structure to request management.
Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk. Once you approach 250+ heads, you may need some additional workflow or ticket automations that Spoke doesn't offer.
The biggest draw to Spoke for me is that from a user experience perspective, 99% of the interactions with the tool can happen in Slack, which most folks are in all the time in any case.
The team at spoke is one of the best I've ever worked with at any SAAS provider in any space. They're fast, smart, engaging, and have a genuine drive to set clients up for success.
Spoke x Glossier
Amazing tool for everyday working-life with amazing customer service
Operations team/back office is using it as their main ticketing tool and knowledge base. Frequent requests are solved with the AI answering it, the more complicated gets sorted by the team. Tracking of what is happening in the team, transparency.
Outstanding. A very targeted software that fits a specific need perfectly.
We get a intuitive tool, fully managed by the awesome Spoke team, that allows our organization to centralize domain knowledge that would otherwise be horded and silo-ed by teams and team members.
It is an excellent training and teaching tool to streamline users needs for information. Spoke gives time back to our users who would be otherwise burdened with a variety of questions during ramp up and team movements.
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A Great Solution For Startups
Puntos a favor
What do I like about most about Spoke?
It's simple and easy to use.
I love it when platforms are intuitive - 'keep in simple' and they do! Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.
Puntos en contra
I'd love to see more features! Spoke recently added forms for requests which is a good start.
Great missing piece for SME orgs looking to bring more structure to request management.
Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk. Once you approach 250+ heads, you may need some additional workflow or ticket automations that Spoke doesn't offer.
The biggest draw to Spoke for me is that from a user experience perspective, 99% of the interactions with the tool can happen in Slack, which most folks are in all the time in any case.
The team at spoke is one of the best I've ever worked with at any SAAS provider in any space. They're fast, smart, engaging, and have a genuine drive to set clients up for success.
Puntos a favor
Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center.
The team all the sales and spin-up process is top notch and extremely responsive.
Puntos en contra
It's a fairly young product, so they're still polishing a few rough edges on the backend. I've not hit anything that even comes close to work-stopping, and they're smart and responsive with breakfix and feature roadmapping.
Spoke x Glossier
Puntos a favor
The machine learning feature is still my favorite feature.
Puntos en contra
Currently that slack is the way to import users.
Amazing tool for everyday working-life with amazing customer service
Operations team/back office is using it as their main ticketing tool and knowledge base. Frequent requests are solved with the AI answering it, the more complicated gets sorted by the team. Tracking of what is happening in the team, transparency.
Puntos a favor
User-friendly design, quick improvements. Connection with the channels we are most used to work with e.g. slack, so our colleagues do not need to go to any other platform. AI learning the needs of the team and adapting the answers, which helps us to avoid repeating questions and saves time and creates a focus for the team. Cannot forget the in tool analytics which help us understand where we are lacking or doing just fine.
Puntos en contra
In the beginning, you could feel that it is a new tool, however so many great changes happened that we are not even able to keep up (in a good way :) )
Outstanding. A very targeted software that fits a specific need perfectly.
We get a intuitive tool, fully managed by the awesome Spoke team, that allows our organization to centralize domain knowledge that would otherwise be horded and silo-ed by teams and team members.
It is an excellent training and teaching tool to streamline users needs for information. Spoke gives time back to our users who would be otherwise burdened with a variety of questions during ramp up and team movements.
Puntos a favor
The software is an excellent approach to managing requests and knowledge. We utilize Spoke to centralize domain knowledge that would otherwise be lost during a turn over or that needs to be communicated to a variety of users.
Assigning teams, building out KB articles and letting users generate content is very simple.
Puntos en contra
The only con of this software is the approach is so novel to many of our users that there has been a steep learning curve in documenting their domain knowledge using the tool. It is simple to use and operate but our users are use to silo-ed knowledge that using Spoke has been a big change for them.
Compara con las alternativas según las recomendaciones de los usuarios
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Precios de atSpoke
Precios de atSpoke
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de atSpoke
Funciones de atSpoke
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre atSpoke
Preguntas frecuentes sobre atSpoke
He aquí algunas preguntas frecuentes sobre atSpoke.
P. ¿Qué tipo de planes de precios ofrece atSpoke?
atSpoke ofrece los siguientes planes de precios:
A partir de: USD 1.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de atSpoke?
No tenemos información sobre las características de atSpoke
P. ¿Quiénes son los usuarios habituales de atSpoke?
Los clientes habituales de atSpoke son:
Empresas pequeñas
P. ¿Qué idiomas admite atSpoke?
atSpoke admite los siguientes idiomas:
Inglés
P. ¿Qué tipo de planes de precios ofrece atSpoke?
atSpoke cuenta con los siguientes planes de precios:
Suscripción
P. ¿atSpoke es compatible con dispositivos móviles?
No tenemos información sobre los dispositivos compatibles con atSpoke
P. ¿Con qué otras aplicaciones se integra atSpoke?
atSpoke se integra con las siguientes aplicaciones:
Google Workspace, Rippling, Slack
P. ¿Qué tipo de asistencia ofrece atSpoke?
atSpoke ofrece las siguientes opciones de asistencia:
Asistencia telefónica, Asistencia en línea, Base de conocimientos, Tutoriales en vídeo, Preguntas frecuentes
My startup needed a platform to better manage employee requests. Prior to Spoke requests came in the form of emails, text messages, verbal conversations, and even scribblings on post it notes.
Not scalable.
Spoke helped us centralize requests via its integration with Slack and is the right solution for a company our size.