Alloy Navigator

Tu solución de TI para la gestión de activos y servicios

4.5 /5 (44 opiniones) ¡Escribe una reseña!

Información general sobre Alloy Navigator

¿Qué es Alloy Navigator?

Alloy Navigator es una solución de gestión de activos y servicios de TI todo incluido que proporciona respuestas reflexivas a los desafíos de TI más difíciles. En esencia, Navigator viene con un potente motor de automatización de procesos de flujos de trabajo fortalecido por una interfaz inteligente que crea automáticamente relaciones significativas entre los datos que interesan.

Alloy Navigator es la solución perfecta para pequeñas, medianas y grandes empresas que se esfuerzan por alcanzar los más altos niveles de productividad. Alloy Navigator cubre varias disciplinas de TI que van desde el centro de asistencia y la gestión de inventarios y bases de conocimientos hasta estándares basados en ITIL, como la gestión de configuraciones y cambios.

Información general sobre Alloy Navigator

Precio

A partir de
USD 19.00/mes

Opciones de precios

Prueba gratis
Licencia de pago único
Gratis
Suscripción
Relación calidad-precio

Funciones de Alloy Navigator

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Alemán, Chino (simplificado), Chino (tradicional), Español, Francés y otros 4, Inglés, Italiano, Portugués, Ruso

Medios

Real-time Analytics
Graphical Relationships
Seamless Communication
Vibrant Knowledge
Self-Service Solutions
Captura de pantalla de Alloy Navigator: Real-time Analytics Captura de pantalla de Alloy Navigator: Graphical Relationships Captura de pantalla de Alloy Navigator: Seamless Communication Captura de pantalla de Alloy Navigator: Vibrant Knowledge Captura de pantalla de Alloy Navigator: Self-Service Solutions

Opiniones de Alloy Navigator

Opiniones de Alloy Navigator

Calificación general
4.5
/
5
Excelente
24

Muy bien
20

Normal
0

Pobre
0

Malo
0

Relación calidad-precio
4.5
Funciones
4.4
Facilidad de uso
4.1
Asistencia al cliente
4.7
100% Un ha recomendado esta aplicación
Jeff W.

If keeping track of everything is what you want, this product is for you! And I mean...

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.


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Jörg M.

Alloy Navigator - our daily help - thank you!

We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.


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Caroline M.

Extensible Incident Management, Asset Management, and Incident Workflow Management

Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.


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Vitaliy E.

Has good potential

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.


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Eric O.

Alloy does the job

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.


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Jeff W.
Sector: Impresión
Tamaño de la empresa: 51-200 empleados
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If keeping track of everything is what you want, this product is for you! And I mean everything!

Software usado A diario durante Más de dos años
Revisado el 21/7/2018
Fuente de la reseña: Capterra

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Puntos a favor

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Puntos en contra

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Jörg M.
Sector: Administración educativa
Tamaño de la empresa: 1001-5000 empleados
Traducir a español
Traducir a español

Alloy Navigator - our daily help - thank you!

Software usado A diario durante Más de dos años
Revisado el 17/8/2020
Fuente de la reseña: Capterra

We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.

Puntos a favor

All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required.
The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements.
Sub-tasks of Service Requests, incidents or projects can be managed clearly.
If you want, adjustments to workflows, masks, etc. can also be made.
Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!

Puntos en contra

Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Caroline M.
Sector: Seguridad pública
Tamaño de la empresa: 201-500 empleados
Traducir a español
Traducir a español

Extensible Incident Management, Asset Management, and Incident Workflow Management

Software usado A diario durante Más de dos años
Revisado el 8/12/2020
Fuente de la reseña: Capterra

Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.

Puntos a favor

We have found Alloy to be highly customizable to meet our needs - we can track the life cycle of hardware assets, we can remotely manage machines directly from an incident case, we can link incidents and problems to the computers history, and and we can automate many simple and complicated tasks from resetting a password to requesting an RMA from a hardware vendor. I have used many other Enterprise IT incident management software products and this is still my software of choice.

Puntos en contra

The system is very powerful and with power comes complexity that requires training and understanding of how the underlying database interacts with the software in order to get the most out of the product. Understanding the hierarchy is important when setting up your service desks if you support more than one technical team. We have an IT Support Desk as well as a Facilities Support Desk, and a Supply Order Desk.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Vitaliy E.
Sector: Práctica de la abogacía
Tamaño de la empresa: 201-500 empleados
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Has good potential

Software usado A diario durante 6-12 meses
Revisado el 1/2/2019
Fuente de la reseña: Capterra

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Puntos a favor

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Puntos en contra

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

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Respuesta de Alloy Software

Thanks for taking the time to review our product!

Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!

Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.

We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!

Thanks for being part of the Alloy Software family!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Eric O.
Tamaño de la empresa: 1001-5000 empleados
Traducir a español
Traducir a español

Alloy does the job

Software usado A diario durante Más de un año
Revisado el 30/7/2018
Fuente de la reseña: Capterra

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Puntos a favor

- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.

Puntos en contra

- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.

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Respuesta de Alloy Software

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Recomendación de usuario
9/10
Basado en 44 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Alloy Navigator

Precios de Alloy Navigator

A partir de
USD 19.00/mes
Prueba gratis
Licencia de pago único
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 44 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Alloy Navigator

Funciones de Alloy Navigator

API
Alertas y alzada
Auditoría
Autorizaciones basadas en roles
Control de acceso
Creación de informes y estadísticas
Datos en tiempo real
Funcionalidad de búsqueda
Gestión de flujos de trabajo
Gestión de la conformidad
Herramientas de colaboración
Importación y exportación de datos
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Seguimiento de actividades
Supervisión
Supervisión en tiempo real
Visualización de datos
Funciones
4.4/5
Basado en 44 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Alloy Navigator

Preguntas frecuentes sobre Alloy Navigator

He aquí algunas preguntas frecuentes sobre Alloy Navigator.

P. ¿Qué tipo de planes de precios ofrece Alloy Navigator?

Alloy Navigator ofrece los siguientes planes de precios:

A partir de: USD 19.00/mes

Modelo de precios: Licencia de pago único, Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Alloy Navigator?

No tenemos información sobre las características de Alloy Navigator

P. ¿Quiénes son los usuarios habituales de Alloy Navigator?

Los clientes habituales de Alloy Navigator son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite Alloy Navigator?

Alloy Navigator admite los siguientes idiomas:

Alemán, Chino (simplificado), Chino (tradicional), Español, Francés, Inglés, Italiano, Portugués, Ruso

P. ¿Qué tipo de planes de precios ofrece Alloy Navigator?

Alloy Navigator cuenta con los siguientes planes de precios:

Licencia de pago único, Gratis, Suscripción

P. ¿Alloy Navigator es compatible con dispositivos móviles?

Alloy Navigator admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Alloy Navigator?

Alloy Navigator se integra con las siguientes aplicaciones:

GoToAssist, Google Calendar, LogMeIn Rescue, Microsoft 365, Microsoft Excel, Microsoft Outlook, Microsoft Word, Slack, TeamViewer, Twitter

P. ¿Qué tipo de asistencia ofrece Alloy Navigator?

Alloy Navigator ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Foro, Base de conocimientos, Preguntas frecuentes