Rocket.Chat

Herramienta de comunicación por chat para equipos, de código abierto

4.3 /5 (110 opiniones) ¡Escribe una reseña!

Información general sobre Rocket.Chat

¿Qué es Rocket.Chat?

Rocket.Chat es una plataforma de comunicación y colaboración en equipo, de código abierto, con chat en vivo, conferencias de video y audio, intercambio de archivos, traducción de mensajes y más. Al estar diseñada para ayudar a organizaciones completas, equipos o individuos a comunicarse entre ellos en un entorno grupal o uno a uno, Rocket.Chat permite que los usuarios creen canales y conversaciones para la colaboración.

Accesible desde cualquier dispositivo con acceso a internet, lo que incluye equipos Windows, Mac y dispositivos móviles o tablets con las aplicaciones móviles nativas de iOS y Android, Rocket.Chat permite a los usuarios colaborar y comunicarse donde quiera que estén. La naturaleza de código abierto de Rocket.Chat se traduce en que los usuarios pueden unirse a la comunidad y desarrollar sus propias funciones, complementos, temas e integraciones personalizados para producir una solución que se adapte a sus necesidades comerciales.

Se pueden crear canales personalizados para facilitar las conversaciones grupales o se pueden configurar canales privados para llevar a cabo chats uno a uno cifrados; además, dentro de los canales, los usuarios pueden compartir documentos, enviar mensajes de voz, configurar llamadas de conferencia de video o audio, compartir pantallas, vincular vistas previas y más. Se puede utilizar el aprendizaje automático para traducir conversaciones automáticamente entre usuarios, con más de 37 idiomas disponibles.

Los equipos o las empresas de trato con el cliente pueden usar Rocket.Chat para brindar asistencia al cliente en forma de widget de chat en vivo incrustado en su sitio web comercial. Los usuarios pueden derivar y responder a las solicitudes de los clientes dentro de la plataforma Rocket.Chat para proporcionar un servicio de help desk o convertir clientes potenciales.

Información general sobre Rocket.Chat

Precio

A partir de
USD 2.00/mes

Opciones de precios

Prueba gratis
Suscripción
Código abierto
Relación calidad-precio

Funciones de Rocket.Chat

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Alemán, Inglés, Portugués

Medios

Mobile Apps
Group Conversation
Sign In
Administration Panel
Marketplace
Audit Messages
Widget Livechat
Reports
Vídeo de Rocket.Chat Vídeo de Rocket.Chat Vídeo de Rocket.Chat Captura de pantalla de Rocket.Chat: Mobile Apps Captura de pantalla de Rocket.Chat: Group Conversation Captura de pantalla de Rocket.Chat: Sign In Captura de pantalla de Rocket.Chat: Administration Panel Captura de pantalla de Rocket.Chat: Marketplace Captura de pantalla de Rocket.Chat: Audit Messages Captura de pantalla de Rocket.Chat: Widget Livechat Captura de pantalla de Rocket.Chat: Reports Captura de pantalla de Rocket.Chat: Captura de pantalla de Rocket.Chat:

Opiniones de Rocket.Chat

Opiniones de Rocket.Chat

Calificación general
4.3
/
5
Excelente
56

Muy bien
37

Normal
16

Pobre
1

Malo
0

Relación calidad-precio
4.4
Funciones
4.2
Facilidad de uso
4.4
Asistencia al cliente
4.1
85% Un ha recomendado esta aplicación
Jesse J.

As close as you can get to Slack without being Slack

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.


Traducir con Google
Aditya A.

My 6 months with Rocket Chat

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.


Traducir con Google
Charles H.

Great product, user friendly, feature rich, ldap connectivity and doesn't require lots of ram,...

I like it, will need to see how my users experiences are. This was easy to deploy but customizing it was a learning curve but with a little research, figured out how to do it.
Half my org uses MS TEAMS and comparting it to Rocket.Chat has me pretty amazed how feature rich rocket chat really is.
Make sure if you want video chat capability to enable JITSI in the server admin console. One but I found was embedded video chat window doesn't display users webcam but if I detach that, webcam is displayed.


Traducir con Google
Gabriel C.

Good & free corporate chat alternative

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools.

A few words about setting it up:
- The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this.
- Secondly it supports LDAP, so this played well with our Active Directory accounts.
- Voice calling requires additional setup, which we decided to skip.
- Mimetypes for supported file attachments need to be configured by hand, one-by-one

And about usability: first of all, it does lack some nice-to-haves here and there:
- It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.
- Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages.
- Also due to the client being an Electron app, it cannot support systemwide shortcuts
- It lacks the "threading discussion" that you see in other chat apps.

However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected.

Also, it has a nice Off-The-Record mode where messages are not persisted.
And finally, features are still being developed so new features are added constantly.


Traducir con Google
Charlie S.

Rocket.Chat Open Source Messaging Platform

We're using it just within the Systems department, and I like that it's installed locally and is completely controlled by us. We use it daily for quick messages between systems techs that don't need to be on our cloud messaging platform.


Traducir con Google
Jesse J.
Sector: Comercio minorista
Tamaño de la empresa: 51-200 empleados
Traducir a español
Traducir a español

As close as you can get to Slack without being Slack

Software usado A diario durante Más de un año
Revisado el 2/11/2018
Fuente de la reseña: Capterra

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.

Puntos a favor

Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

Puntos en contra

Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Traducir a español

Respuesta de Rocket.Chat

Hello Jesse,
we're happy to read that you've been having such a positive experience with Rocket.Chat.

Whatever problems you face, you can always take it to our community on Github or to our support team on [email protected] :)

Thank you and keep rock(et)ing!
Rocket.Chat Team

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 9.0/10

Aditya A.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

My 6 months with Rocket Chat

Software usado A diario durante 6-12 meses
Revisado el 24/9/2019
Fuente de la reseña: Capterra

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Puntos a favor

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.
2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.
3. Slack like user interface , which my team can instantly connect to.

Puntos en contra

1. The Quote a message, can be improved, it is visually not very clear.
2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.
3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.

Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Traducir a español

Respuesta de Rocket.Chat

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on [email protected]?

thanks for your feedback!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Charles H.
Sector: Biotecnología
Tamaño de la empresa: 51-200 empleados
Traducir a español
Traducir a español

Great product, user friendly, feature rich, ldap connectivity and doesn't require lots of ram, hd.

Software usado A diario durante 1-5 meses
Revisado el 27/11/2020
Fuente de la reseña: SoftwareAdvice

I like it, will need to see how my users experiences are. This was easy to deploy but customizing it was a learning curve but with a little research, figured out how to do it.
Half my org uses MS TEAMS and comparting it to Rocket.Chat has me pretty amazed how feature rich rocket chat really is.
Make sure if you want video chat capability to enable JITSI in the server admin console. One but I found was embedded video chat window doesn't display users webcam but if I detach that, webcam is displayed.

Puntos a favor

Relatively easy to install considering its a snap included in the Ubuntu 20 server bundle.
Free to install, easy to use. Great for document collaboration, video calling and basic chat and integrates well with Microsoft AD.

Puntos en contra

Found several bugs in newest version. The software overall is stable but I personally have seen half a dozen bugs while testing this including LDAP integration and listing users names; some of which are included but not displayed in the client.
I wish this had a capability to see all activated users and the presence status of each user in the admin console.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 9.0/10

Gabriel C.
Sector: Software informático
Tamaño de la empresa: 201-500 empleados
Traducir a español
Traducir a español

Good & free corporate chat alternative

Software usado A diario durante 1-5 meses
Revisado el 11/10/2019
Fuente de la reseña: Capterra

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools.

A few words about setting it up:
- The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this.
- Secondly it supports LDAP, so this played well with our Active Directory accounts.
- Voice calling requires additional setup, which we decided to skip.
- Mimetypes for supported file attachments need to be configured by hand, one-by-one

And about usability: first of all, it does lack some nice-to-haves here and there:
- It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.
- Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages.
- Also due to the client being an Electron app, it cannot support systemwide shortcuts
- It lacks the "threading discussion" that you see in other chat apps.

However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected.

Also, it has a nice Off-The-Record mode where messages are not persisted.
And finally, features are still being developed so new features are added constantly.

Puntos a favor

- Supports LDAP authentication
- On-premises server
- Platform availability (both web, mobile and Desktop)
- Good & clean usability

Puntos en contra

- Some things are still not working in the mobile native app (e.g.: voting on polls)
- No support for threaded chat
- No straightforward integration with SharePoint
- Electron client app only, so notifications are a bit lacking

Traducir a español

Respuesta de Rocket.Chat

Hi Gabriel,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 7.0/10

Charlie S.
Sector: Administración educativa
Tamaño de la empresa: 501-1000 empleados
Traducir a español
Traducir a español

Rocket.Chat Open Source Messaging Platform

Software usado A diario durante Más de dos años
Revisado el 5/11/2020
Fuente de la reseña: Capterra

We're using it just within the Systems department, and I like that it's installed locally and is completely controlled by us. We use it daily for quick messages between systems techs that don't need to be on our cloud messaging platform.

Puntos a favor

I love the simplicity and functionality of Rocket.Chat, especially for an open source app. Integration with Active Directory was quick and easy, and the mobile, desktop, and Web apps work great!

Puntos en contra

My one niggle with RC is with the way notifications work when you're logged in on multiple devices and apps. When I read a message on my desktop app, it's not marked as read on my mobile apps. I've searched high and low in the admin settings and can't find anything that I can turn on to fix that.

Traducir a español

Respuesta de Rocket.Chat

Hello Charlie,
thank you so much for your feedback. We're glad that you're enjoying Rocket.Chat and your usage insights are very important for the continuous improvement of our platform.
If you're still facing any issues regarding push notifications, please reach out at [email protected]
We're happy to have you onboard!
Rocket.Chat Team

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.4/10
Basado en 110 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Rocket.Chat

Precios de Rocket.Chat

A partir de
USD 2.00/mes
Prueba gratis
Suscripción
Código abierto
Relación calidad-precio
Relación calidad-precio
4.4/5
Basado en 110 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Rocket.Chat

Funciones de Rocket.Chat

API
Almacenamiento de documentos
Chat
Comentarios
Control de acceso
Creación de informes y estadísticas
Creación de marca personalizable
Espacio de trabajo colaborativo
Funcionalidad de búsqueda
Gestión de archivos
Gestión de documentos
Gestión de flujos de trabajo
Gestión de permisos
Herramientas de colaboración
Importación y exportación de datos
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Seguimiento de actividades
Funciones
4.2/5
Basado en 110 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Rocket.Chat

Preguntas frecuentes sobre Rocket.Chat

He aquí algunas preguntas frecuentes sobre Rocket.Chat.

P. ¿Qué tipo de planes de precios ofrece Rocket.Chat?

Rocket.Chat ofrece los siguientes planes de precios:

A partir de: USD 2.00/mes

Modelo de precios: Suscripción, Código abierto

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Rocket.Chat?

No tenemos información sobre las características de Rocket.Chat

P. ¿Quiénes son los usuarios habituales de Rocket.Chat?

Los clientes habituales de Rocket.Chat son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Empresas medianas

P. ¿Qué idiomas admite Rocket.Chat?

Rocket.Chat admite los siguientes idiomas:

Alemán, Inglés, Portugués

P. ¿Rocket.Chat es compatible con dispositivos móviles?

Rocket.Chat admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Rocket.Chat?

Rocket.Chat se integra con las siguientes aplicaciones:

Atlassian Confluence, Claromentis, Cognito Forms, Crashtest Security, FileCloud, Flow.ai, Freedcamp, Jira, Nextcloud, Univention Corporate Server

P. ¿Qué tipo de asistencia ofrece Rocket.Chat?

Rocket.Chat ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Base de conocimientos