Naverisk

Supervisión y gestión remotas para proveedores de servicios gestionados.

4.7 /5 (29 opiniones) ¡Escribe una reseña!

Información general sobre Naverisk

¿Qué es Naverisk?

Naverisk es una completa solución de RMM (supervisión y gestión remotas) y centro de atención que ofrece sólidas funciones de supervisión tecnológica, gestión, aplicación de parches, alertas, scripting y automatización para proveedores de servicios gestionados y profesionales de TI.

Naverisk se centra en la tecnología de servicio para los clientes proporcionando a los usuarios herramientas de supervisión, PSA, control remoto, gestión de dispositivos, emisión de tickets y facturación en una única solución basada en la web.

Los usuarios pueden supervisar los registros de eventos, CPU, RAM, software, hardware, uso, red, impresoras y más, así como solucionar problemas y reparar dispositivos sin interferir con los usuarios finales. El acceso de control remoto permite emplear las herramientas de control remoto integradas, seguras y móviles de Splashtop.

Con el scripting de código abierto, los usuarios pueden ejecutar y automatizar scripts programados en los lenguajes nativos del SO PowerShell, Batch, JavaScript y otros. Los usuarios también pueden parchear el sistema operativo, los controladores de dispositivos y las aplicaciones de manera eficiente sin necesidad de WSUS, definir diversos acuerdos, tipos y opciones de facturación con los SLA para los clientes y crear informes, supervisar y gestionar todas las actividades de help desk y técnicas con creación de tickets nativa e integrada.

Información general sobre Naverisk

Precio

A partir de
USD 110.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Naverisk

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Inglés

Medios

Naverisk tickets
Naverisk client information
Naverisk settings
Naverisk device details and performance
Vídeo de Naverisk Captura de pantalla de Naverisk: Naverisk tickets Captura de pantalla de Naverisk: Naverisk client information Captura de pantalla de Naverisk: Naverisk settings Captura de pantalla de Naverisk: Naverisk device details and performance

Opiniones de Naverisk

Opiniones de Naverisk

Calificación general
4.7
/
5
Excelente
21

Muy bien
7

Normal
1

Pobre
0

Malo
0

Relación calidad-precio
4.8
Funciones
4.3
Facilidad de uso
4.6
Asistencia al cliente
4.8
97% Un ha recomendado esta aplicación
Jon B.

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.


Traducir con Google
Justin C.

A Great RMM / PSA and Soon to Be Backup Solution

It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.


Traducir con Google
Andy H.

Limited product, horrible customer service

In looking at these reviews, I can only surmise many manufactured.

We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution.

My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.

ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.


Traducir con Google
Sebastian J.

Great Software With Ease of Use and Excellent Support

I found the Naverisk RMM and PSA software to be extremely useful in managing my clients and it allowed be to carry out the majority of my management all from the one platform.


Traducir con Google
Doug H.

Well, that was easy


Traducir con Google
Jon B.
Traducir a español
Traducir a español

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Software usado A diario durante Más de dos años
Revisado el 8/1/2018
Fuente de la reseña: Capterra

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Puntos a favor

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Puntos en contra

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Justin C.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

A Great RMM / PSA and Soon to Be Backup Solution

Software usado A diario durante 1-5 meses
Revisado el 8/12/2020
Fuente de la reseña: Capterra

It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

Puntos a favor

Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

Puntos en contra

Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Andy H.
Sector: Práctica médica
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Limited product, horrible customer service

Software usado A diario durante Más de un año
Revisado el 6/2/2019
Fuente de la reseña: Capterra

In looking at these reviews, I can only surmise many manufactured.

We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution.

My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.

ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Puntos a favor

Easy to use and simple. Quick deployment. Responsive UI.

Puntos en contra

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 1.0/10

Sebastian J.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: Trabajador autónomo
Traducir a español
Traducir a español

Great Software With Ease of Use and Excellent Support

Software usado Otro durante 1-5 meses
Revisado el 21/12/2020
Fuente de la reseña: Capterra

I found the Naverisk RMM and PSA software to be extremely useful in managing my clients and it allowed be to carry out the majority of my management all from the one platform.

Puntos a favor

With Naverisk RMM and PSA software I found it highly useful when it came to managing clients and their hardware. I could monitor performance of all the hardware and schedule software and patch releases. This allowed me to be much more reactive to any faults rather then proactive. In conjunction with its support system and remote management I found that I could maintain my clients needs from the one platform. In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.

Puntos en contra

In general I have very little negative aspects to point out regarding the Naverisk software with the only relatively small downside being that monitoring website status, whether it was up and running required slight customization.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Doug H.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Well, that was easy

Software usado A diario durante Más de un año
Revisado el 13/5/2020
Fuente de la reseña: GetApp

Puntos a favor

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Puntos en contra

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
9.2/10
Basado en 29 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Naverisk

Precios de Naverisk

A partir de
USD 110.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.8/5
Basado en 29 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Naverisk

Funciones de Naverisk

API
Alertas y alzada
Análisis en tiempo real
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Portal de autoservicio
Supervisión
Funciones
4.3/5
Basado en 29 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Naverisk

Preguntas frecuentes sobre Naverisk

He aquí algunas preguntas frecuentes sobre Naverisk.

P. ¿Qué tipo de planes de precios ofrece Naverisk?

Naverisk ofrece los siguientes planes de precios:

A partir de: USD 110.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Naverisk?

No tenemos información sobre las características de Naverisk

P. ¿Quiénes son los usuarios habituales de Naverisk?

Los clientes habituales de Naverisk son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite Naverisk?

Naverisk admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Naverisk?

Naverisk cuenta con los siguientes planes de precios:

Suscripción

P. ¿Naverisk es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Naverisk

P. ¿Con qué otras aplicaciones se integra Naverisk?

Naverisk se integra con las siguientes aplicaciones:

Autotask, Autotask, QuickBooks Online Advanced, Splashtop Business Access, Splashtop Remote Support, TeamViewer, Warranty Master, Xero, Zendesk, e-automate

P. ¿Qué tipo de asistencia ofrece Naverisk?

Naverisk ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Foro, Preguntas frecuentes, Base de conocimientos, Tutoriales en vídeo