Tripleseat

Gestión de eventos y ventas para hoteles, restaurantes y recintos

4.7 /5 (466 opiniones) ¡Escribe una reseña!

Información general sobre Tripleseat

¿Qué es Tripleseat?

Tripleseat SmartSuite es una solución de gestión de eventos y ventas basada en la nube para hoteles, restaurantes y otros recintos. Ha sido diseñada para agilizar el proceso de planificación de eventos. El paquete de software incluye SmartDocs, para generar y administrar propuestas de eventos, pedidos y facturas; SmartLeads, para capturar clientes potenciales a través de múltiples canales; y SmartChat, para la comunicación entre gestores de eventos y clientes. Tripleseat también ofrece un calendario de reserva de eventos, procesamiento de pagos online, herramientas de gestión de contactos, informes financieros y de ventas y mucho más.

SmartDocs de Tripleseat permite a los usuarios generar contratos, pedidos, propuestas y facturas de eventos personalizados con control sobre la marca, los colores, las fuentes y otros aspectos de los documentos. Los documentos se almacenan online, se pueden compartir con el personal y los clientes y se pueden ver en cualquier dispositivo. Permite crear menús dinámicos online para los pedidos de eventos de banquetes. Los usuarios pueden paquetes de eventos estándar y personalizados. SmartLeads permite la captura de clientes potenciales desde sitios web de lugares, páginas de Facebook y a través del directorio de lugares de Tripleseat. Los detalles del cliente potencial se rellenan automáticamente en la base de datos de contactos. SmartChat conecta las comunicaciones con los detalles del evento del cliente y genera tareas automáticas para administrar los pasos de los eventos, los seguimientos, los recordatorios de los invitados y más.

El calendario de reservas de Tripleseat almacena detalles de todos los eventos en múltiples lugares. Los usuarios pueden filtrar su vista por lugar, sala o estado del evento. Es posible acceder a los detalles completos de la reserva en una única ubicación; los usuarios pueden agregar campos personalizados para capturar toda la información requerida. Las notas, tareas y documentos relacionados también se pueden rastrear junto con los detalles de quién solicitó el evento. Las tarjetas de crédito de los clientes pueden cargarse online a través del portal de pago conforme a PCI, lo que permite que los usuarios pueden cobren depósitos o saldos de eventos completos durante el proceso de reserva.

Información general sobre Tripleseat

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Tripleseat

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Medios

Captura de pantalla de Tripleseat: Captura de pantalla de Tripleseat: Captura de pantalla de Tripleseat: Captura de pantalla de Tripleseat: Captura de pantalla de Tripleseat:

Opiniones de Tripleseat

Opiniones de Tripleseat

Calificación general
4.7
/
5
Excelente
343

Muy bien
102

Normal
9

Pobre
6

Malo
6

Relación calidad-precio
4.6
Funciones
4.4
Facilidad de uso
4.6
Asistencia al cliente
4.7
95% Un ha recomendado esta aplicación
Lauren R.

The system every Private Dining Sales person has been waiting for!

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.


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Kathryn B.

Gather is the ONLY program for me!

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.


Traducir con Google
Timothy R.

Extremely bad customer service, buggy software

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.


Traducir con Google
Shelley D.

Tripleseat

When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!


Traducir con Google
Meg B.

LOVE Tripleseat!

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!


Traducir con Google
Lauren R.
Sector: Restaurantes
Tamaño de la empresa: 201-500 empleados
Traducir a español
Traducir a español

The system every Private Dining Sales person has been waiting for!

Software usado A diario durante Más de dos años
Revisado el 17/10/2018
Fuente de la reseña: Capterra

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Puntos a favor

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Puntos en contra

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Kathryn B.
Sector: Alimentación y bebidas
Tamaño de la empresa: 51-200 empleados
Traducir a español
Traducir a español

Gather is the ONLY program for me!

Software usado A diario durante Más de dos años
Revisado el 30/7/2019
Fuente de la reseña: Capterra

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Puntos a favor

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Puntos en contra

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Timothy R.
Sector: Hostelería
Tamaño de la empresa: 11-50 empleados
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Traducir a español

Extremely bad customer service, buggy software

Software usado A diario durante 6-12 meses
Revisado el 20/8/2017
Fuente de la reseña: SoftwareAdvice

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Puntos a favor

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Puntos en contra

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Desglose por calificación

Facilidad de uso

Shelley D.
Sector: Alimentación y bebidas
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Tripleseat

Software usado A diario durante Más de dos años
Revisado el 15/10/2020
Fuente de la reseña: Capterra

When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!

Puntos a favor

Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

Puntos en contra

High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Meg B.
Sector: Restaurantes
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

LOVE Tripleseat!

Software usado A diario durante Más de dos años
Revisado el 3/6/2019
Fuente de la reseña: Capterra

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

Puntos a favor

I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

Puntos en contra

There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.2/10
Basado en 466 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
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Precios de Tripleseat

Precios de Tripleseat

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.6/5
Basado en 466 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Tripleseat

Funciones de Tripleseat

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.4/5
Basado en 466 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Tripleseat

Preguntas frecuentes sobre Tripleseat

He aquí algunas preguntas frecuentes sobre Tripleseat.

P. ¿Qué tipo de planes de precios ofrece Tripleseat?

Tripleseat ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Tripleseat?

No tenemos información sobre las características de Tripleseat

P. ¿Quiénes son los usuarios habituales de Tripleseat?

Los clientes habituales de Tripleseat son:

Empresas pequeñas, Empresas medianas

P. ¿Qué idiomas admite Tripleseat?

Tripleseat admite los siguientes idiomas:

Inglés

P. ¿Tripleseat es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Tripleseat

P. ¿Con qué otras aplicaciones se integra Tripleseat?

Tripleseat se integra con las siguientes aplicaciones:

Constant Contact, Facebook, Fishbowl, Mailchimp, Microsoft Outlook

P. ¿Qué tipo de asistencia ofrece Tripleseat?

Tripleseat ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Base de conocimientos, Preguntas frecuentes