Zoho Cliq

Since we integrated several Zoho products into our daily use it has helped streamline communications and integrate solutions into our e-Commerce website. Cliq allows us to search history without limits on messages and the "fork split" feature allows you to fork off a conversation into its own so it's easier to keep track.

The reply to post feature is nice but it's not as good as creating threads like Slack does to track one conversation so you have to get used to forking the conversations to keep them together. It's a good solution but I prefer the create thread feature in Slack. Also having to PIN contact names to quickly send DM isn't the best. I'm not sure why other users aren't listed in Contacts.

The only other least favorite thing is how difficult it was for external users to access channels. You have to know in advance if a channel will need to be accessed by someone outside the organization.

I really like being able to get my question to a client or a co worker quickly is extremely important in my job.

If there was the ability to have a few canned responses or FAQ to ease the effort of speaking with a client and typing at the same time would be a nice feature.

This is fantastic and easy to use communication software for within our company. It integrates seamlessly with other zoho applications and with other external applications. We have significantly increased productivity since using this.

There are some drawbacks, such as you are limited in character amounts that you can write for messages, but overall I like most of the features and it has improved over time. Another issue is that we cannot figure out how to integrate clients on to the platform without purchasing new user licenses. It was my understanding that you could have clients communicate as "visitors" within some particular channels in cliq that you designate but not have to be on a license. However, I have yet to be able to make this work.