--- description: Información actualizada sobre HelpCrunch. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara HelpCrunch con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.com.mx/software/110489/helpcrunch Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/110489/helpcrunch?page=2) > HelpCrunch es una valorada plataforma de comunicación con los clientes para tus necesidades de asistencia, marketing y ventas. Aumenta conversiones y ventas, mejora el soporte y crece más rápido con HelpCrunch. Características: - Chat en vivo - Mensajes automáticos - Marketing por correo electrónico - Centro de ayuda - Base de conocimientos - Ventanas emergentes Prueba HelpCrunch gratis. > > Veredicto: 195 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 195 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HelpCrunch - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 15.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso, ucraniano - **Países disponibles**: Albania, Alemania, Andorra, Armenia, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos y 34 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Aplicación móvil - Autoresponders - Base de datos de clientes - Base de datos de contactos - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - Campos personalizables - Catalog Management - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat en vivo ## Integraciones (en total: 6) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de base de conocimientos](https://www.getapp.com.mx/directory/2823/knowledge-base/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18782 reviews) 2. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3425 reviews) ## Opiniones ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21 de mayo de 2024* | Animación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Puntos en contra**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20 de agosto de 2019* | Fotografía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Puntos en contra**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 de julio de 2019* | Internet | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Working as live chat software, as a start. > > **Puntos en contra**: Expensive, not worth the price. So the most are bad. ----- ### "Very good software that drives customer interaction" — 5.0/5 > **BJ** | *20 de agosto de 2019* | Prensa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. > > **Puntos en contra**: I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. > > Very pleased. Nice people, good software and good value for money. ----- ### "Excellent Tool For Your Customers" — 5.0/5 > **Juan** | *20 de agosto de 2019* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site. > > **Puntos en contra**: The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain. > > I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/110489/helpcrunch?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/110489/helpcrunch) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados