HelpCrunch
HelpCrunch
Sobre HelpCrunch
HelpCrunch ofrece una plataforma de comunicación con los clientes para la atención al cliente, las ventas y el crecimiento rápido del negocio. La plataforma incluye un chat en vivo, mensajería en la aplicación, automatización del correo electrónico y un centro de ayuda en una sola solución. HelpCrunch permite a los usuarios cambiar sin problemas entre múltiples canales, almacenando todas las comunicaciones en el mismo hilo. Todos los sitios web corporativos y aplicaciones (iOS/Android) se pueden agregar a una sola cuenta, lo que garantiza una gestión centralizada de todas las comunicaciones con los clientes en diferentes productos.
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- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Software con multitud de funcionalidades fáciles de manejar
Revisado el 1/4/2020
Destaco el tener en un mismo software la parte de live chat + email marketing. Ya no necesito...
Destaco el tener en un mismo software la parte de live chat + email marketing. Ya no necesito software's como ActiveCampaign, etc... También knowledge docs...
Puntos a favor
Muy cuidado en los detalles, minimalista y a la vez muy completo. Me gusta mucho la integración entre live chat y email marketing. Es precisamente lo que yo estaba buscando.
Puntos en contra
Necesita una app en Zapier que me han confirmado que está lista en pocos meses. En mi caso ésta debería integrarse con PayKickStart. Debería ser completa y no testimonial.
La modificación de etiquetas en los contactos debería ser más ágil. Me han confirmado que nuevas funcionalidades al respecto llegan en breve.
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Awesome Value for the Money
Revisado el 20/8/2019
Puntos a favor
If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way.
We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles.
Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation.
The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support.
Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site.
It's easy and pleasent to use. I highly recommend
Puntos en contra
I can't say something bother us, I like the app and is easy to use.
Respuesta de HelpCrunch
Appreciate your review, Leonardo.
We're building HelpCrunch to help businesses like yours to solve the exact problems you described.
Glad that you're able to centralize customer support and generate more leads for your business with the tool.
All the best!
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Good chat client for customer support and feedback
Revisado el 10/9/2020
We use HelpCrunch as our primary support tool (for potential customers with questions, for...
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Puntos a favor
- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support
Puntos en contra
- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Alternativas consideradas
LiveChatRazones para elegir HelpCrunch
We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.Software anterior
IntercomRazones para cambiar a HelpCrunch
(We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.Respuesta de HelpCrunch
Thanks a lot, Grant!
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Kind of good.
Revisado el 3/7/2019
Puntos a favor
Working as live chat software, as a start.
Puntos en contra
Expensive, not worth the price. So the most are bad.
Respuesta de HelpCrunch
Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.
If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Way to improve HelpCrunch
Revisado el 28/8/2019
Overall it is good based on the functionality it currently has. But there is always ways for...
Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?
Puntos a favor
Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.
Puntos en contra
- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.
Alternativas consideradas
tawk.toRazones para cambiar a HelpCrunch
Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.Respuesta de HelpCrunch
Hey Alex!
Thanks for the detailed review.
Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.
Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.
Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!
Preguntas frecuentes sobre HelpCrunch
He aquí algunas preguntas frecuentes sobre HelpCrunch.P. ¿Qué tipo de planes de precios ofrece HelpCrunch?
HelpCrunch ofrece los siguientes planes de precios:
- A partir de: USD 15.00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de HelpCrunch?
Los clientes habituales de HelpCrunch son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
P. ¿Qué idiomas admite HelpCrunch?
HelpCrunch admite los siguientes idiomas:
alemán, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso, ucraniano
P. ¿HelpCrunch es compatible con dispositivos móviles?
HelpCrunch admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra HelpCrunch?
HelpCrunch se integra con las siguientes aplicaciones:
Adobe Commerce, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
P. ¿Qué tipo de asistencia ofrece HelpCrunch?
HelpCrunch ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para HelpCrunch.
