--- description: Información actualizada sobre HelpCrunch. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara HelpCrunch con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.com.mx/software/110489/helpcrunch Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/110489/helpcrunch?page=2) > HelpCrunch es una valorada plataforma de comunicación con los clientes para tus necesidades de asistencia, marketing y ventas. Aumenta conversiones y ventas, mejora el soporte y crece más rápido con HelpCrunch. Características: - Chat en vivo - Mensajes automáticos - Marketing por correo electrónico - Centro de ayuda - Base de conocimientos - Ventanas emergentes Prueba HelpCrunch gratis. > > Veredicto: 195 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 195 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HelpCrunch - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 15.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés, ruso, ucraniano - **Países disponibles**: Albania, Alemania, Andorra, Armenia, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos y 34 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis de atención al cliente - Aplicación móvil - Autoresponders - Base de datos de clientes - Base de datos de contactos - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - Campos personalizables - Catalog Management - Chat en tiempo real - Chat en tiempo real dirigido a consumidores ## Integraciones (en total: 1) - n8n embed ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Herramientas de email transaccional](https://www.getapp.com.mx/directory/1707/transactional-email/software) - [AI Agents for Customer Support](https://www.getapp.com.mx/directory/5025/ai-agents-for-customer-support/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.mx/directory/1139/customer-communications-management/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1788 reviews) 2. [Slack](https://www.getapp.com.mx/software/91563/slack) — 4.7/5 (24198 reviews) 3. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1727 reviews) 4. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4090 reviews) 5. [Tidio](https://www.getapp.com.mx/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Awesome Value for the Money" — 5.0/5 > **Leonardo** | *20 de agosto de 2019* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way. We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles. Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation. The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support. Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site. It's easy and pleasent to use. I highly recommend > > **Puntos en contra**: I can't say something bother us, I like the app and is easy to use. ----- ### "Excellent value-for-money Software for our SaaS business" — 5.0/5 > **Thomas** | *7 de enero de 2020* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams > > **Puntos en contra**: - No Drip email marketing implemented (well, not yet as of 12/2019) > > While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website \& SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 \! ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 de julio de 2019* | Internet | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Working as live chat software, as a start. > > **Puntos en contra**: Expensive, not worth the price. So the most are bad. ----- ### "Has promise" — 4.0/5 > **Rodney** | *31 de enero de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. > > **Puntos en contra**: Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be > > Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20 de agosto de 2019* | Fotografía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Puntos en contra**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/110489/helpcrunch?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/110489/helpcrunch) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados