Características, reseñas y alternativas de Marchex Call Tracking

Marchex Call Tracking

Call tracking for digital marketing strategies

4.5/5 (29 reseñas)

Información general sobre Marchex Call Tracking

Marchex Call Tracking enables businesses to attribute phone calls to the media channel, block unwanted calls and get advance conversation analytics. By linking critical touchpoints in the customer journey, Marchex’s products enable a 360-degree view of marketing effectiveness. Brands and agencies can utilize Marchex’s products to transform business performance.

Marchex Call Tracking contains features including Search Analytics which provides real-time keyword attribution for every phone call from mobile search, and the Marchex Call Marketplace which is an analytics-enabled mobile advertising network that delivers high-quality inbound phone calls. Marchex helps businesses to understand who called, why they called, and helps them to turn more of these callers into customers.

Precio

A partir de
N/A
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

Inglés

Reseñas de Marchex Call Tracking

Calificación general
4.5/5
97% reseñas positivas
15
Excelente
13
Muy bien
1
Media
0
Mediocre
0
Horrible
Traducir con Google

Must Have Tool for Call Tracking

Software usado A diario durante Más de dos años
Revisado el 15/8/2018
Fuente de la reseña: Capterra

Puntos a favor

The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential.

Puntos en contra

Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Traducir con Google

Good Product for Call Tracing, easy to use

Software usado A diario durante Más de dos años
Revisado el 22/2/2018
Fuente de la reseña: Capterra

able to track calls generated from Google Adwords ad spend and focus on getting more calls and spending less in Google Adwords. Also able to track calls generated from Facebook. Calls are recorded and interface allows for easy listening to determine quality of the call.

Puntos a favor

customer support for set up is very good, quick and simple
Keyword Level Tracking available
integrates easy enough with Google Adwords for keyword level tracking, but haven't been able to track search terms used

Puntos en contra

customer support for trouble shooting is a little difficult
interface is easy enough to use but calls data needs to be downloaded to generate reports
getting in touch with a sales person is not easy
not a lot of bells and whistles compared to other platforms

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
Traducir con Google

Reporting to be desired

Software usado Semanalmente durante Más de dos años
Revisado el 23/2/2018
Fuente de la reseña: Capterra

marketing numbers and the ability to listen to them, the basics

Puntos a favor

It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers.

Puntos en contra

I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

6.0/10
Traducir con Google

Always received great data, service, and support!

Software usado Semanalmente durante Más de dos años
Revisado el 26/2/2018
Fuente de la reseña: Capterra

Puntos a favor

Overall tracking ability. It's hard to put a value on being able to effectively track marketing campaigns, but Marchex has really made it possible for us to see what is working and what isn't. The platform has also increased our efficiency for new development transitioning.

Puntos en contra

Wish there was a little more detail on some of the reporting and how certain #s are effected. I get a fair amount of "Other" calls by status and am unsure what causes this, but it could be purely from my lack of knowledge about how that category works. I haven't done much research in the help guides regarding. I also have a hard time figuring out how my locations get categorized so I have properties that are broken out and listed just as "other" while the rest have their location names.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Traducir con Google

Log in to Marchex Daily for Clients and very easy to navigate through

Software usado A diario durante Más de dos años
Revisado el 1/3/2018
Fuente de la reseña: Capterra

Puntos a favor

I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me!

Puntos en contra

Nothing comes to mind right now - If anything the fact that I have to go back to the home screen every time to search for a new client would like to have a search or drop down carry through on each page that would be helpful.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10

Precios de Marchex Call Tracking

A partir de
N/A
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Contact Marchex for pricing information.

Funciones de Marchex Call Tracking

  • API
  • Creación de informes de llamadas
  • Identificador de llamadas
  • Integración de terceros

  • Chat
  • Conferencias
  • Conferencias en vivo o en vídeo
  • Creación de informes y estadísticas
  • Desvío de llamadas
  • Enrutamiento de llamadas
  • Grabación de llamadas
  • Integración de CRM
  • Integración de SMS
  • Mensajería instantánea
  • Mensajería por voz
  • Notificaciones automáticas
  • Panel de actividades
  • Recepciones
  • Supervisión
  • Supervisión de llamadas

Más información sobre Marchex Call Tracking

Funciones principales de Marchex Call Tracking

  • API
  • Call Analysis
  • Call Reporting
  • Call Tracking
  • Caller ID
  • Campaign Management
  • Conversion Rate Optimization
  • Custom Landing Pages
  • Engagement Analytics
  • Real Time Analytics
  • Referral Source Tracking
  • Third Party Integration
  • Visual Analytics

Beneficios

  • Drive actionable insights with analytics

  • Understand where leads came from

  • Integrate seamlessly with marketing tools

  • Customize a landing page

  • Preguntas frecuentes sobre Marchex Call Tracking

    He aquí algunas preguntas frecuentes sobre Marchex Call Tracking.

    P. ¿Qué tipo de planes de precios ofrece Marchex Call Tracking?

    Marchex Call Tracking ofrece los siguientes planes de precios:

    Modelo de precios: Suscripción

    Prueba gratis: No disponible

    Contact Marchex for pricing information.

    P. ¿Cuáles son las características principales de Marchex Call Tracking?

    Marchex Call Tracking ofrece las siguientes características:

    • API
    • Call Analysis
    • Call Reporting
    • Call Tracking
    • Caller ID
    • Campaign Management
    • Conversion Rate Optimization
    • Custom Landing Pages
    • Engagement Analytics
    • Real Time Analytics
    • Referral Source Tracking
    • Third Party Integration
    • Visual Analytics

    P. ¿Quiénes son los usuarios habituales de Marchex Call Tracking?

    Los clientes habituales de Marchex Call Tracking son:

    Empresas medianas, Empresas pequeñas

    P. ¿Qué idiomas admite Marchex Call Tracking?

    Marchex Call Tracking admite los siguientes idiomas:

    Inglés

    P. ¿Qué tipo de planes de precios ofrece Marchex Call Tracking?

    Marchex Call Tracking cuenta con los siguientes planes de precios:

    Suscripción

    P. ¿Marchex Call Tracking es compatible con dispositivos móviles?

    No tenemos información sobre los dispositivos compatibles con Marchex Call Tracking

    P. ¿Con qué otras aplicaciones se integra Marchex Call Tracking?

    Marchex Call Tracking se integra con las siguientes aplicaciones:

    Adobe SiteCatalyst, AgencyAnalytics, DashThis, Google Analytics, Grow, Kenshoo Enterprise, Marin Software, NinjaCat, TapClicks, ion interactive

    P. ¿Qué nivel de compatibilidad ofrece Marchex Call Tracking?

    Marchex Call Tracking ofrece las siguientes opciones de asistencia:

    Asistencia en línea, Asistencia telefónica

    Productos alternativos