Instabug

Instabug makes it extremely simple for users of our app to notify us about problems, or suggest features, and gives developers a deep insight into the software to assist with debugging and resolving problems. The Instabug support team are extremely helpful and responsive. Instabug helps us at all stages of our app lifecycle, from internal QA through to beta testing and the feedback on the end product.

The API and documentation could be a little clearer, which makes the initial integration learning curve quite steep. The in-app framework is also quite invasive, and would benefit from providing some control over what data is captured and sent with issues and requests.

I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important.

We are able to practice lean development and product iteration very successfully because of it.

Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out.

I really wish them the best.

Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.

the best part is that i can test any application

the least i think is that it should be more easy to use

I really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth.

I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.

It made the process of gathering feedback for our beta testing very easy. The screen shot ability really let our customers provide detailed feedback.

There was not a super easy way to categorize our feedback. It would have been nice to tag the feedback on our own or for Instabug to take a shot at categorizing the feedback.