--- description: Información actualizada sobre Shelf. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Shelf con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shelf: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/257/knowledge-management/software) > [Shelf](/software/109661/shelf) # Shelf Canonical: https://www.getapp.com.mx/software/109661/shelf Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/109661/shelf?page=2) > Shelf es una plataforma de gestión inteligente del conocimiento para centros de contacto y help desk que facilita la búsqueda, el mantenimiento y la actualización de los conocimientos esenciales. > > Veredicto: 106 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 106 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Shelf - **Ubicación**: Stamford, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 10.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, español, inglés, ruso, ucraniano - **Países disponibles**: Alemania, Austria, Canadá, Dinamarca, España, Estados Unidos, Finlandia, Francia, Irlanda, Italia, Noruega, Países Bajos, Reino Unido, Suecia, Suiza ## Funciones - API - Agentic Task Execution - Alertas de correo electrónico - Alertas y notificaciones - Almacenamiento de documentos - Aprendizaje automático - Archivo y conservación - Arrastrar y soltar - Asistencia por vídeo - Automatización de documentos - Autonomous Task Execution - Biblioteca de contenidos - Búsqueda de texto completo - Búsqueda/filtro - CRM - Campos personalizables - Captura de documentos - Catalog Management - Chat en vivo - Chatbot ## Integraciones (en total: 23) - Box - ClickHelp - Confluence - Contentful - Dropbox - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom - Kustomer … y 8 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) - [Sistemas de gestión de contenidos CMS](https://www.getapp.com.mx/directory/276/content-management-system-cms/software) - [Sistema de gestión documental](https://www.getapp.com.mx/directory/284/document-management/software) - [AI Agents for Customer Support](https://www.getapp.com.mx/directory/5025/ai-agents-for-customer-support/software) - [Herramientas para crear chatbots](https://www.getapp.com.mx/directory/1647/conversational-ai-platform/software) ## Alternativas 1. [Peppertype](https://www.getapp.com.mx/software/2048898/peppertype) — 4.6/5 (521 reviews) 2. [Tidio](https://www.getapp.com.mx/software/105081/tidio-chat) — 4.7/5 (590 reviews) 3. [Bitrix24](https://www.getapp.com.mx/software/90602/bitrix24) — 4.2/5 (1001 reviews) 4. [MangoApps](https://www.getapp.com.mx/software/8221/mangoapps) — 4.4/5 (150 reviews) 5. [Echobox](https://www.getapp.com.mx/software/2035695/echobox) — 4.7/5 (98 reviews) ## Opiniones ### "Shelf for the win\!" — 5.0/5 > **Dale** | *20 de junio de 2019* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Shelf is intuitive, easy to use, and extremely powerful. I appreciate the ease with which I can manage content; both creating new items, and managing current content. > > **Puntos en contra**: So far I haven't found a lot to dislike about Shelf. Members of my team were hoping for Boolean search capabilities, but I find that searching with just basic terms brings back all the results I could possibly need. All thanks to the extreme indexing power of Shelf. > > As a proposal manager with a hefty proposal work load, and short deadlines, I need my response content fast. Considering we have over 3,000 content records (and growing daily) there's a lot of information to sift through. Shelf makes this incredibly easy and efficient. Updating current records is super easy, as is adding in new content. And Shelf indexes it all amazingly fast\! ----- ### "Best there is" — 5.0/5 > **Jennifer** | *15 de diciembre de 2024* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: So much easier to use than other programs > > **Puntos en contra**: Really don’t have any complaints everything was to perfect ----- ### "review" — 5.0/5 > **Matias** | *13 de agosto de 2021* | Salud, bienestar y deporte | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: everything being in one place at once and the subheadings > > **Puntos en contra**: not the prettiest to look at and sometimes you can have too may categories > > not too bad ----- ### "Great tool for knowledge sharing tool" — 5.0/5 > **Shun** | *28 de noviembre de 2023* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Our primary usage is wiki pages for our call center agents. - The user interface is sophisticated and user-friendly. Our agents gave positive feedback on its simplicity. - Functionality to support agents in finding the right information is also our favorite: Wiki page suggestions through AI and IVR. > > **Puntos en contra**: - The search function operates on an exact match basis, leading to no results if users make typos during their searches. - The migration process from our previous knowledge management system demanded more human resources than initially anticipated. > > As an admin user, I want to give a big shoutout to Shelf's onboarding and customer success teams. They've been incredibly helpful. Whenever we reach out with inquiries, they respond promptly and offer valuable suggestions and solutions. Their responsiveness has truly made a positive impact on our experience. ----- ### "Great Knowledge Management Tool" — 4.0/5 > **Brandon** | *28 de noviembre de 2023* | Entretenimiento | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts. Shelf has allowed our team to have a single location where our advisors are able to access all the information necessary to help customers when they contact us. My favorite part of Shelf is the announcements option. This has been a game changer for our team and makes it so we can directly communicate with our advisors. We no longer have to deliver information to Team leads and hope this information is delivered correctly to advisors. With announcements we can send communications, attach Gem, set due dates, and require confirmation. I've also been very pleased with Shelf's customer service. They are quick to respond to us when we have issues. Furthermore they have always been receptive to our needs and requests for improvements in the system. > > **Puntos en contra**: Our advisors do not like how Shelf was integrated with Zendesk. The window size was an issue for them. They prefer using the website instead. I also wish that Shelf could integrate better with LMS's. We would love to have a one stop shop solution for our Knowledge and Training needs so our advisors didn't have to move between two different sites. > > Overall our experience with Shelf has been positive. They have provided us with a solution to our Knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Their system is easy to use for both advisors and administrators. We have seen improvements in a number of metrics since the implementation of this tool which I believe Shelf has played a large role in. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/109661/shelf?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/109661/shelf) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados