--- description: Información actualizada sobre Plivo. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Plivo con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Plivo: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para envío de SMS](/directory/1291/sms-marketing/software) > [Plivo](/software/109517/plivo) # Plivo Canonical: https://www.getapp.com.mx/software/109517/plivo Página: 1 de 5\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/109517/plivo?page=2) > Plivo es una plataforma de desarrollo de voz y SMS basada en API y un proveedor global de servicios de operador para empresas de todos los tamaños que desean aprovechar las comunicaciones en la nube. Los clientes pueden acceder a API HTTP versátiles para crear capacidades de voz y SMS en cualquier aplicación web o móvil usando cualquier lenguaje web estándar. > > Veredicto: 84 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 84 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Plivo - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 0.01 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, Estados Unidos, India, México, Nueva Zelanda, Reino Unido, Singapur ## Funciones - API - Acceso móvil - Audio/Video Conferencing - Chat y mensajería - Colaboración entre varios usuarios - Comunicación multicanal - Concursar por sms - Conferencias telefónicas - Controles o permisos de acceso - Creación de informes/análisis - Cupones móviles - Códigos cortos - De texto a voz - Desvío de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Envío masivo de mensajes de texto - Gestión de centros de atención telefónica - Gestión de contactos ## Integraciones (en total: 1) - Salesforce Sales Cloud ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 ## Categoría - [Software para envío de SMS](https://www.getapp.com.mx/directory/1291/sms-marketing/software) ## Categorías relacionadas - [Software para envío de SMS](https://www.getapp.com.mx/directory/1291/sms-marketing/software) - [Software para VoIP](https://www.getapp.com.mx/directory/107/voip/software) - [Sistemas de comunicaciones unificadas](https://www.getapp.com.mx/directory/599/unified-communications/software) - [Software de contact center](https://www.getapp.com.mx/directory/593/contact-center/software) - [Sistemas IVR](https://www.getapp.com.mx/directory/289/ivr/software) ## Alternativas 1. [Squaretalk](https://www.getapp.com.mx/software/106691/squaretalk-matrix) — 4.9/5 (102 reviews) 2. [Bitrix24](https://www.getapp.com.mx/software/90602/bitrix24) — 4.2/5 (989 reviews) 3. [Twilio](https://www.getapp.com.mx/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews) 4. [VirtualPBX](https://www.getapp.com.mx/software/1127/virtual-pbx) — 4.7/5 (37 reviews) 5. [CTM](https://www.getapp.com.mx/software/127363/calltrackingmetrics) — 4.7/5 (158 reviews) ## Opiniones ### "Review from Meraki Solutions" — 4.0/5 > **Gustavo** | *21 de agosto de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Is supported for our country (Perú), at least for messaging. > > **Puntos en contra**: The documentation is not well explained to make advance developing > > We develop a module based in text messaging marketing for our ERP, and all the process takes about 1 mounts, so the software in fact is easy to integrate ----- ### "Great product but poor customer support" — 5.0/5 > **Shiv** | *4 de junio de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Easy to implement, we have been using the SMS feature since many years now. Works well for sending out a single SMS, customization of message and exceptional pricing. > > **Puntos en contra**: Bulk SMS doesn't work right now and our customers are not happy. Trying to contact Plivo but the only means of contact is through a ticket. No phone or email to contact and we are at their mercy even after raising a critical outage ticket and not receiving any response. Overall, the customer support is really a grey area. > > Plivo and the ability to send out SMS messages has played a big role in our product. We are thinking of integrating the Plivo's SMS into many other verticals we have. Being able to send out bulk SMS is critical for our business but it's not been working. ----- ### "Disappointing. Better to stay with Twilio." — 1.0/5 > **Fabio** | *25 de julio de 2023* | Servicios financieros | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The initial attraction to Plivo was the cost-effectiveness and simplicity of their interface. Their services were supposed to make our operations more efficient, but almost created a damage. We went back to Twilio. > > **Puntos en contra**: The reliability of Plivo's services and their customer support were significant drawbacks. We experienced an unexpected account suspension, without any clear explanation. Our attempts to resolve the issue with their support team were met with delayed responses and a lack of helpfulness. It disrupted our operations and impacted our clients negatively. We were fully transparent about our usage, and yet, this issue arose, making Plivo no reliable choice for our business needs. > > My experience with Plivo has been extremely disappointing. As the owner of a tech company, I relied on Plivo's services for a significant part of my business operations. Unfortunately, our account was suspended without clear explanations, even though we had been completely transparent about our usage from the start.During this issue, I found their customer service to be lacking. Our requests for clarity and temporary access to resolve ongoing disruptions were met with delayed and unsatisfactory responses. This has caused considerable inconvenience to us and our clients.If you're considering a cloud communication platform, I would recommend looking at alternatives like Twilio. Twilio offers not only a robust network, but they also have a clear policy and a more helpful and responsive support team.In conclusion, it's critical to have a reliable service provider for your business. Regrettably, Plivo failed to meet this standard in my experience. Your business deserves better. Choose wisely. ----- ### "Excellent for startups" — 5.0/5 > **Jane** | *8 de agosto de 2017* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We used Plivo for an online SMS chat. 1. Good performance. We've only seen downtime happen once, and we barely noticed it: a few text messages got delayed for about 10 seconds, and that was about it. 2. Low prices. We started with Plivo and a few other, more expensive, SMS providers. No difference in performance at all. Bottom line: low cost doesn't mean bad service. 3. Wide selection of phone numbers. Sometimes people want a specific combination of digits in their phone number (for example, when they want to spell a word). You can use regex in Plivo's phone number search, which make it faster, and in most cases we do find a phone number our client is likes. 4. Easy to use API. It took us a total of 2 hours to fully integrate Plivo into our application. From scratch. And, like any startup, we add new features all the time. Documentation is well-written, error codes make sense, delivery reports help debugging. > > **Puntos en contra**: They blocked our account once - we were running a test script that was sending about 50 000 requests/hour. Never happened again since they called us, and verified the account. > > 1\. We pay about 50% less for the SMS provider services 2. With free inbound SMS we were able to automate our SMS surveys 3. Faster development and debugging with clear API and helper libraries ----- ### "Good and proper service" — 4.0/5 > **Usuario verificado** | *17 de agosto de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: They have a simple platform with all the information at a single place, you can use the APIs easily and integrate it with your platform. > > **Puntos en contra**: Can make reporting better and pricing also needs to be better for few countries ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/109517/plivo?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/109517/plivo) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados