Drift
Chat en vivo y mensajería en la aplicación para ventas y marketing
4.5 /5 (147 opiniones) ¡Escribe una reseña!Información general sobre Drift
¿Qué es Drift?
Drift es una solución de chat en vivo, mensajería en la aplicación y gestión de correo electrónico basada en la nube y diseñada para equipos de ventas y marketing. Drift ofrece widgets de chat en vivo personalizables, seguimiento por correo electrónico para chats abandonados, historiales de conversación, automatización de campañas de correo electrónico y chatbot con IA.
Cuando un visitante inicia una conversación, Drift muestra en qué página se encuentra. Si introduce su dirección de correo electrónico, la solución muestra una ventana lateral de perfil con su nombre, ubicación, enlaces de perfiles sociales, empresa e información de trabajo. También transfiere conversaciones entre agentes. Los usuarios reciben notificaciones automáticas cuando se les asigna un chat y los indicadores permiten saber cuándo la otra parte está respondiendo a la conversación. Los usuarios pueden agregar etiquetas personalizadas a los chats y filtrar conversaciones según su estado. Permite crear respuestas guardadas para responder a las consultas comunes y configurar mensajes para que se muestren fuera de las horas de trabajo.
La mensajería en la aplicación de Drift permite a los usuarios dirigirse a clientes con recordatorios en página completa y mensajes deslizantes. Segmenta grupos por URL, porcentaje de desplazamiento o segmentos definidos. Los mensajes no leídos en la aplicación también se pueden enviar por correo electrónico después de un período de tiempo definido por el usuario. Mide el Net Promoter Score (NPS) a través de encuestas enviadas por correo electrónico o mensajes en la aplicación. Los usuarios pueden crear campañas de correo electrónico automatizadas con distintos activadores para la incorporación de clientes, la prevención de rotación y más.
Información general sobre Drift
Precio
Opciones de precios
Funciones de Drift
Medios

Opiniones de Drift
Opiniones de Drift
Expensive but awesome
With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Simple setup, solid results
Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Drift could be Intercom, but it isn't...
We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.
The best chat AI.
Using this for sales as well as support automation, and it's paid off well and works with our sites.
Best Realtime communication chat tool
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
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Expensive but awesome
Puntos a favor
With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Puntos en contra
We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Respuesta de Drift
Hi Rob,
Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.
Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!
All the best -
Julie Hogan, VP - Customer Experience
Simple setup, solid results
Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Puntos a favor
It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.
Puntos en contra
The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.
Respuesta de Drift
Hi Dalton,
Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.
All the best -
Julie Hogan, VP Customer Experience
Drift could be Intercom, but it isn't...
We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.
Puntos a favor
We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.
Puntos en contra
Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.
Respuesta de Drift
Hi there,
Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected]
All the best,
Julie Hogan, VP - Customer Experience
The best chat AI.
Using this for sales as well as support automation, and it's paid off well and works with our sites.
Puntos a favor
The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.
Puntos en contra
I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.
Respuesta de Drift
Hi there,
Wow. Thank you so much, for all of this. We're thrilled to hear you're happy with your platform experience, as well as your experience with us both in pre sales and support . Please reach out if there's anything else we can do to help or support you.
All the best,
Julie Hogan, VP - Customer Experience
Best Realtime communication chat tool
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Puntos a favor
We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.
Puntos en contra
The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.
Compara con las alternativas según las recomendaciones de los usuarios
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Precios de Drift
Precios de Drift
Compara las alternativas según la relación calidad-precio
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Funciones de Drift
Funciones de Drift
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre Drift
Preguntas frecuentes sobre Drift
He aquí algunas preguntas frecuentes sobre Drift.
P. ¿Qué tipo de planes de precios ofrece Drift?
Drift ofrece los siguientes planes de precios:
Modelo de precios: Gratis, Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de Drift?
No tenemos información sobre las características de Drift
P. ¿Quiénes son los usuarios habituales de Drift?
Los clientes habituales de Drift son:
Empresas pequeñas, Empresas Grandes, Trabajadores autónomos, Empresas medianas
P. ¿Qué idiomas admite Drift?
Drift admite los siguientes idiomas:
Alemán, Chino (simplificado), Coreano, Danés, Español, Finés, Francés, Húngaro, Inglés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Portugués, Ruso, Sueco, Tailandés, Turco
P. ¿Qué tipo de planes de precios ofrece Drift?
Drift cuenta con los siguientes planes de precios:
Gratis, Suscripción
P. ¿Drift es compatible con dispositivos móviles?
Drift admite los siguientes dispositivos:
Android, iPhone
P. ¿Con qué otras aplicaciones se integra Drift?
Drift se integra con las siguientes aplicaciones:
Astronomer, Better Proposals, Drip, Help Scout, HubSpot CRM, HubSpot Marketing Hub, Marketo Engage, Paperflite, Wordpress, elevio
P. ¿Qué tipo de asistencia ofrece Drift?
Drift ofrece las siguientes opciones de asistencia:
Asistencia en línea, Base de conocimientos, Preguntas frecuentes, Tutoriales en vídeo
With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.