Drift

Drift

Live chat & in-app messaging for sales & marketing

4.6/5 (91 reseñas)

Información general sobre Drift

Drift is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot.

When a visitor starts a conversation, Drift displays which page the visitor is on, and if the visitor enters their email address, then their name, location, social profile links, company and job information are made available to users through the side profile drawer. Conversations can be transferred between agents, with users automatically notified when a chat is assigned to them, and typing indicators display when an agent or visitor is responding to the conversation. Users can add custom tags to chats, and filter conversations based on their status. Saved replies can be created for responding to common queries, and users can set away messages to be displayed outside of working hours.

Drift’s in-app messaging allows users to target their customers with full-page takeovers and slider messages. Groups can be targeted by URL, scroll percentage, or using defined segments. Unread in-app messages can also be sent by email after a user-defined time period. Net Promoter Score (NPS) can be measured through surveys sent by email or in-app message. Users can create automated email campaigns with a range of triggers, for customer onboarding, churn prevention, and more.

Precio

A partir de
$50/mes
Opciones de precios
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica

Idiomas admitidos

Chino (simplificado), Danés, Neerlandés, Inglés, Finés y otros 14, Francés, Alemán, Húngaro, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Tailandés, Turco

Reseñas de Drift

Calificación general
4.6/5
95% reseñas positivas
61
Excelente
25
Muy bien
3
Media
1
Mediocre
1
Horrible
Traducir con Google

Drift - Robust Chatbot That May Not Be Worth the Hassle

Software usado A diario durante 6-12 meses
Revisado el 6/5/2019
Fuente de la reseña: Capterra

We have very complex products that require a great deal of one-on-one dealing with our salespeople. In other words - they're not simple products like a t-shirt, but are highly-engineered with extremely specific specs.

With this in mind, we use our chatbot as a way to funnel people to get in touch with us based on what they need: service, parts, repair, equipment quotes. It works super well and has cut down on the frustration of not knowing where to go on the website. It provides them an immediate way to reach out.

Puntos a favor

Drift is a robust, clean platform that is relatively simple to work. The caveat to that is that you have to get the hang of it first! The previous chat builder was tough to work with - not very intuitive and lots of scrolling up and down, back and forth (think vertical, with everything jumbled together). They've just introduced a new version that is easier to work with, but still complex.

When implemented on the website, it looks clean. You can also modify your icon, which is a fun and creative aspect. The "playbook" you build can also be as simple or complex as you want - due to the complex nature of our products, we use ours as more of a "reach out to us, we can help" chatbot. But you can go much, much further.

Puntos en contra

The main thing I dislike about Drift isn't actually the platform - it's the onboarding process.

The onboarding process at Drift is a bit aggressive. The onboarding teams have a very set mindset in what will make Drift work for you - no matter what your business is, or how many times you let them know your business' unique needs. They are almost 100% focused on getting live chat involved, which at the start isn't always the best option. I'd recommend that they start listening more closely to their clients, rather than bopping them over the head with their "this will be best for you" mindset.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

6.0/10
Traducir con Google

One of the most appealing, beautiful and expensive website chats on the market

Software usado A diario durante 1-5 meses
Revisado el 31/7/2018
Fuente de la reseña: Capterra

- Providing a beautiful and direct contact option directly on my website
- Direct targeting of specific customers groups with chat messages, emails and pop-ups
-> Increasing the number of leads & sales

Puntos a favor

- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly.
- Advanced bot and automation capabilities based on tags and other attributes
- Live view of prospects on your website with direct contact via web chat functionality
- Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension.

Puntos en contra

- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing?
- The calendar cannot be completely translated into the language of your choice and you can't use a custom domain.
- Help center is branded with drift, even if your plan support branding free chat widget.
- I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written.
- I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

6.0/10
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Perfect chat tool, with great bots/automation features.

Software usado A diario durante 6-12 meses
Revisado el 26/4/2019
Fuente de la reseña: Capterra

We needed a chat feature. We saw the potential in automating some of our appointment-setting and lead qualification process, and Drift has proven to be a continually worthwhile investment.

Puntos a favor

Super easy to implement, great onboarding process and support team (who are also very proactive in outreach). The tool itself is simple to use, with great analytics (although things get a big exaggerated when it tells me big names at Amazon, Walmart, etc are looking at my site - but obviously traffic can come form anywhere and doesn't ALWAYS mean it's a business inquiry - this is balanced by it letting you see how people are actually engaging with you, source of the chat, etc). Love the automated bots that you can set up - very flexible too. Built-in scheduling and appointment setting functionality and key integrations. VERY frequent software updates.

Puntos en contra

Under the old view, if you're not careful, managing all the conversations can get messy even if you know to switch folder/category and close conversations. This is improved in a new view they just implemented. And some of it wasn't as straightforward initially as I thought it was (but their support team is good).

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Traducir con Google

Great way to add essential chat functionality to your website

Software usado A diario durante Más de un año
Revisado el 11/12/2017
Fuente de la reseña: Capterra

Great way to provide value to visitors and be able to clearly communicate.

Puntos a favor

Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot.

Puntos en contra

The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Traducir con Google

Easy to use, but keep your chats organized/clean

Software usado A diario durante Más de un año
Revisado el 20/11/2018
Fuente de la reseña: Capterra

My support team likes it! So far so good. We've been using Drift for 2 years now.

Puntos a favor

Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support. The support team is very responsive. Couple things I like :

- Send chat by email when the visitor closed the window/website
- Notification settings
- Chat window is simple but yet effective
- Support team is friendly and responsive
- Pricing (we started with the free version for a year)
- Auto-responder

Puntos en contra

When you have high traffic websites like we do, it's absolutely crucial to keep your chat logs organized. Would have liked to have more flexibility on this end (different folders, important chats, etc.).

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10

Precios de Drift

A partir de
$50/mes
Opciones de precios
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Free: $0, forever.
Starter: $50/month (billed monthly) or $37.50/month (billed annually).
Pro: $500/month (billed monthly) or $375/month (billed annually).
Company: from $1000/month (billed annually) + one-time $2000 onboarding fee.
Enterprise: from $5000/month (billed annually) + one-time $10000 onboarding fee.

Funciones de Drift

  • Chat
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Encuestas y comentarios
  • Historial de contactos
  • Integración de correo electrónico
  • Integración de terceros
  • Mensajería instantánea
  • Notificaciones automáticas
  • Panel de actividades
  • Supervisión en tiempo real

  • API
  • Base de conocimientos
  • Comunicación multicanal
  • Gestión de flujos de trabajo
  • Gestión de tickets
  • Integración de CRM
  • Integración de redes sociales
  • Priorización
  • Supervisión

Más información sobre Drift

Funciones principales de Drift

  • @mentions
  • Away messages
  • Chat bot
  • Chat filtering
  • Chat statuses
  • Chat transfer
  • Conversation history
  • Conversation routing
  • Custom conversation tags
  • Custom triggers
  • Customizable branding
  • Email capture
  • Email follow-up
  • Full-page takeovers
  • Hours & availability management
  • In-app messaging
  • In-app surveys
  • Live chat
  • Multi-language widget
  • Private notes
  • Real-time notifications
  • Saved replies
  • Slider messages
  • Typing indicators
  • Visitor profiles

Beneficios

  • Drift gives users insight into the page a visitor is on when their conversation starts, and when a visitor adds their email address, their name, location, social profile links, company and job information, and more are automatically made available to users.

  • Conversations can be transferred between agents, with typing indicators to show when another user is responding to the conversation.

  • If a visitor hasn’t seen a messaged within 15 minutes, Drift emails them the full conversation, with the ability to respond later.

  • Targeted messages can be sent out to different groups, based on URL, scroll percentage, or defined segments.

  • Announcements and NPS surveys can be sent out through in-app messages or email, and in-app messages can also be delivered by email if they have not been seen within a defined time period.

  • Preguntas frecuentes sobre Drift

    He aquí algunas preguntas frecuentes sobre Drift.

    P. ¿Qué tipo de planes de precios ofrece Drift?

    Drift ofrece los siguientes planes de precios:

    A partir de: $50/mes

    Modelo de precios: Gratis, Suscripción

    Prueba gratis: Disponible

    Free: $0, forever.
    Starter: $50/month (billed monthly) or $37.50/month (billed annually).
    Pro: $500/month (billed monthly) or $375/month (billed annually).
    Company: from $1000/month (billed annually) + one-time $2000 onboarding fee.
    Enterprise: from $5000/month (billed annually) + one-time $10000 onboarding fee.

    P. ¿Cuáles son las características principales de Drift?

    Drift ofrece las siguientes características:

    • @mentions
    • Away messages
    • Chat bot
    • Chat filtering
    • Chat statuses
    • Chat transfer
    • Conversation history
    • Conversation routing
    • Custom conversation tags
    • Custom triggers
    • Customizable branding
    • Email capture
    • Email follow-up
    • Full-page takeovers
    • Hours & availability management
    • In-app messaging
    • In-app surveys
    • Live chat
    • Multi-language widget
    • Private notes
    • Real-time notifications
    • Saved replies
    • Slider messages
    • Typing indicators
    • Visitor profiles

    P. ¿Quiénes son los usuarios habituales de Drift?

    Los clientes habituales de Drift son:

    Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas

    P. ¿Qué idiomas admite Drift?

    Drift admite los siguientes idiomas:

    Chino (simplificado), Danés, Neerlandés, Inglés, Finés, Francés, Alemán, Húngaro, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Tailandés, Turco

    P. ¿Qué tipo de planes de precios ofrece Drift?

    Drift cuenta con los siguientes planes de precios:

    Gratis, Suscripción

    P. ¿Drift es compatible con dispositivos móviles?

    Drift admite los siguientes dispositivos:

    Android, iPhone

    P. ¿Con qué otras aplicaciones se integra Drift?

    Drift se integra con las siguientes aplicaciones:

    Astronomer, Better Proposals, Drip, Help Scout, HubSpot CRM, HubSpot Marketing, Marketo, Paperflite, Wordpress, elevio

    P. ¿Qué tipo de asistencia ofrece Drift?

    Drift ofrece las siguientes opciones de asistencia:

    Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Tutoriales en vídeo