--- description: Información actualizada sobre Smartlook. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Smartlook con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smartlook: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de análisis web](/directory/109/web-analytics/software) > [Smartlook](/software/108697/smartlook) # Smartlook Canonical: https://www.getapp.com.mx/software/108697/smartlook Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/108697/smartlook?page=2) > Smartlook es una solución de análisis cualitativo para sitios web y aplicaciones móviles con grabaciones de visitantes siempre activadas, mapas de calor, seguimiento automático de eventos y embudos de conversión. No son solo números y gráficos: Smartlook te ayuda a comprender realmente las acciones de los usuarios. > > Veredicto: 136 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 136 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Cisco - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: USD 55.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Arabia Saudita, Australia, Austria, Brasil, Bélgica, Canadá, Chequia, China, Chipre, Colombia, Dinamarca, Egipto, Emiratos Árabes Unidos, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia, Finlandia y 29 más ## Funciones - API - Acceso móvil - Alertas y notificaciones - Análisis comparativo y cualitativo - Análisis cuantitativo - Análisis de búsquedas de usuarios - Análisis de comportamientos - Análisis de elementos - Análisis de medios - Análisis de páginas web - Análisis de sentimientos - Análisis de texto - Análisis del embudo - Análisis estadístico - Análisis por cohorte - Análisis predictivo - Análisis visual - Búsqueda/filtro - Cartografía del viaje de cliente - Contenido dinámico ## Integraciones (en total: 21) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify … y 6 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Herramientas de análisis web](https://www.getapp.com.mx/directory/109/web-analytics/software) ## Categorías relacionadas - [Herramientas de análisis web](https://www.getapp.com.mx/directory/109/web-analytics/software) - [Herramientas para monitoreo de páginas web](https://www.getapp.com.mx/directory/113/website-monitoring/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.mx/directory/601/customer-experience/software) - [Software de reportes](https://www.getapp.com.mx/directory/931/analytics-reporting/software) - [Software de experiencia del usuario (UX)](https://www.getapp.com.mx/directory/1287/ux/software) ## Alternativas 1. [Lucky Orange](https://www.getapp.com.mx/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.getapp.com.mx/software/101789/hotjar) — 4.6/5 (539 reviews) 3. [Tableau](https://www.getapp.com.mx/software/90797/tableau-software) — 4.6/5 (2348 reviews) 4. [Mouseflow](https://www.getapp.com.mx/software/91246/mouseflow) — 4.7/5 (122 reviews) 5. [Fullstory](https://www.getapp.com.mx/software/116603/fullstory) — 4.6/5 (67 reviews) ## Opiniones ### "very useful tools" — 5.0/5 > **Simone** | *4 de diciembre de 2018* | Ropa y moda | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: thanks to smartlook I can see the behavior of users who visit my site and understand what to improve. Understanding user preferences allows you to make more sales and improve the quality of your site. I recommend it to everybody > > **Puntos en contra**: in reality for now there is something that I do not like in particular, I have not yet understood how to use the funnel but with a bit of detail I will understand this too > > I have an ecommerce of clothing and we did not realize that users got tired because the purchase process was long. We have shortened the buying process and increased sales ----- ### "Agile and easy to use" — 4.0/5 > **Usuario verificado** | *7 de noviembre de 2022* | Deportes | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Compared with other Big tools like Hubspot, Smartlook it's much more agile and easy to use. In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. great results with little effort > > **Puntos en contra**: Not indicated for complex business that needs to go deeper into the users behavior through the funnel analysis ----- ### "I'm not with a good (or bad) experience, because Smartlook doesn't work in Wix Plataform ='(" — 3.0/5 > **Giovanni** | *25 de julio de 2017* | Ingeniería civil | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him. > > **Puntos en contra**: The platform should work in Wix Plataform, for I use it. Please, add this feature \<3. I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics. Thus, I would to see Smartlook working in my website. > > None, yet ='( ----- ### "Using this tool is a breeze, and it provides helpful suggestions" — 4.0/5 > **Usuario verificado** | *30 de abril de 2022* | Ropa y moda | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: When you're trying to get a better understanding of a new feature, recordings come in handy. Using Smartlook's many filtering options, we can quickly locate what we're looking for. It's also critical for future development to keep an eye on how customers go through funnels. > > **Puntos en contra**: Some features of Smartlook irritate me, such as the inability to compare A/B test heatmaps and recordings on the same map or video. Having the ability to filter recordings and heatmaps through Google Optimize would be quite beneficial. > > To learn more about how our customers use our websites, we employ Smartlook. We can track visitors' actions with the help of Smartlook in a way that we can't achieve with other analytics solutions. In other words, we now know how to improve the user experience. Smartlook helped us discover what issues our customers were having as they completed the checkout process. As a result, we saw an increase in our website's conversion rate. ----- ### "Discover how your users browse your website." — 5.0/5 > **Usuario verificado** | *9 de mayo de 2019* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Smartlook is a great tool that helps to know how users use your web page. Smartlook records videos of how users navigate, giving you basic information such as what browser you use, the country of origin, the device ... Thanks to these recordings you can discover possible improvements or failures in your web page. You can understand better because users can not complete a process and work to give them a better experience. In addition to the recordings, in Smartlook you can create heatmaps and funnels to have a better control of objectives. > > **Puntos en contra**: In the SPA web pages the heatmaps do not work correctly. In addition, by default the CSS cache is activated and if you make changes to your web page it takes time to update them, because of this, you may be watching recordings that apparently have errors but in reality it is the fault of the cache. > > I activate Smartlook on my website once a week to collect hundreds of videos and review them during the week. In this way I discover possible failures or improvements and apply them. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/108697/smartlook?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/108697/smartlook) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados