Everest

Everest

Customer complaint management and quality assurance software

5/5 (1 opinión)

Información general sobre Everest

¿Qué es Everest?

Everest is a complaint management and quality assurance solution, designed to cater to a multitude of public-facing industries. Spanning financial, healthcare, manufacturing, food products, logistics and government sectors, the fully tailorable system is known to be deployed by some of the world's leading businesses. Equipped with built-in configurable setup options to meet unique software requirements, Everest features an intuitive UI and scalable access for 1-1000 users with definable privileges. The system then builds customer relationships by encouraging their engagement with timely responses, gathering data from web portals, call centers or via direct entry.

Similarly, Everest also tracks customer concerns with the view to reaching resolution, while handling potentially complex complaint procedures. Businesses can strive for continuous support improvement with the ability to analyze trends in service and quality performance, generating reports from real time data and configuring them within an executive dashboard. In addition, the in-touch call center module allows customer call information to be recorded, retrieved, edited and summarized as communication histories. Live Lookup then ensures that online connectivity to an external data store beyond the built-in application database is possible, keeping Everest updated.

Información general sobre Everest

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción

Contact Everest to request pricing information.


Funciones de Everest

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Canadá, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Everest: Everest features a UI design optimized for data entry and information retrieval, boasting configuration options for key features and functions
Captura de pantalla de Everest: Everest features a UI design optimized for data entry and information retrieval, boasting configuration options for key features and functions Captura de pantalla de Everest: Custom designed web forms intuitively capture information to custom fields and send directly to the connected database Captura de pantalla de Everest: The call center module allows customer calls to be entered into the system and updated, while showing summarized or detailed customer histories Captura de pantalla de Everest: The Live Lookup feature ensures online connectivity to an external database is possible, allowing information retrieval and real-time data updates to Everest Captura de pantalla de Everest: An executive dashboard can be configured to present user-generated reports and charts in any combination, featuring live and filerable content Captura de pantalla de Everest: Custom tailored user guides allow end users to be fully briefed on system features and capabilities

Opiniones de Everest

Opiniones de Everest

Calificación general
5
/
5 1 opiniones
Excelente
1

Muy bien
0

Normal
0

Pobre
0

Malo
0

Relación calidad-precio
0
Funciones
0
Facilidad de uso
5
Asistencia al cliente
5
100% Un ha recomendado esta aplicación
Danielle A.

Very easy to use, allows for multiple levels of entry and reporting, great customer support!

I use this everyday to log my customer complaints and assign action owners to resolve. I like that we can have a number of users and can assign different levels of access. I like being able to email out and include attachments. Having the ability to run multiple Excel reports is a great feature. We have several Managers that can go in a pull out their specific data.

Any cons or issues that we have had were resolved by the Everest group in a very timely manner. We are very happy with the program and the customer support provided. Thanks!


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Danielle A.
Traducir con Google

Very easy to use, allows for multiple levels of entry and reporting, great customer support!

Revisado el 23/3/2016
Fuente de la reseña: Capterra

I use this everyday to log my customer complaints and assign action owners to resolve. I like that we can have a number of users and can assign different levels of access. I like being able to email out and include attachments. Having the ability to run multiple Excel reports is a great feature. We have several Managers that can go in a pull out their specific data.

Any cons or issues that we have had were resolved by the Everest group in a very timely manner. We are very happy with the program and the customer support provided. Thanks!

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Recomendación de usuario
0/10
Basado en 1 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Everest

Precios de Everest

A partir de
N/A
Prueba gratis
Suscripción

Contact Everest to request pricing information.

Contact Everest to request pricing information.

Relación calidad-precio
0/5
Basado en 1 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Everest

Funciones de Everest

API
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Historial de contactos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Portal de autoservicio
Supervisión
Supervisión en tiempo real
Funciones
0/5
Basado en 1 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre Everest

Más información sobre Everest

Funciones principales de Everest

  • Alerts / escalation
  • CFPB compliance
  • Complaint & support ticket tracking
  • Complaint classification
  • Complaint monitoring
  • Configuration options
  • Corrective actions
  • Corrective actions (CAPA)
  • Custom fields
  • Data capture
  • Data querying
  • Defect analysis
  • Document attachment
  • Due date management
  • Due date tracking
  • Executive dashboard
  • Export to Excel
  • Filtered views
  • Graphical user interface
  • ISO support
  • Incident categorization
  • Letter templates
  • Multiple users
  • Notifications
  • Quality assurance
  • Quality assurance management
  • Standard API
  • Time stamping

Beneficios

  • Everest is a customizable on-premise or cloud hosted solution that offers complaint management and quality assurance capabilities for increasing customer loyalty and improving service quality.
  • Use custom web forms and fields to capture feedback and complaint information within customer, internal and supplier web portals, leveraging seamless integration into existing websites.
  • Manage customer and consumer complaint resolution, customer service and support operations, continuous quality improvement, product defects plus corrective actions and preventative actions (CAPA).
  • Capture customer calls with the integrated or standalone call center module, capable of retrieving customer records and histories in summarized or more detailed formats.
  • Reports and charts can be generated rapidly and configured within an executive dashboard running live data, with reports able to be emailed out and shared from the system.
  • Preguntas frecuentes sobre Everest

    Preguntas frecuentes sobre Everest

    He aquí algunas preguntas frecuentes sobre Everest.

    P. ¿Qué tipo de planes de precios ofrece Everest?

    Everest ofrece los siguientes planes de precios:

    Modelo de precios: Suscripción

    Prueba gratis: No disponible

    Contact Everest to request pricing information.

    P. ¿Cuáles son las características principales de Everest?

    Everest ofrece las siguientes características:

    • Alerts / escalation
    • CFPB compliance
    • Complaint & support ticket tracking
    • Complaint classification
    • Complaint monitoring
    • Configuration options
    • Corrective actions
    • Corrective actions (CAPA)
    • Custom fields
    • Data capture
    • Data querying
    • Defect analysis
    • Document attachment
    • Due date management
    • Due date tracking
    • Executive dashboard
    • Export to Excel
    • Filtered views
    • Graphical user interface
    • ISO support
    • Incident categorization
    • Letter templates
    • Multiple users
    • Notifications
    • Quality assurance
    • Quality assurance management
    • Standard API
    • Time stamping

    P. ¿Quiénes son los usuarios habituales de Everest?

    Los clientes habituales de Everest son:

    Empresas Grandes, Empresas medianas

    P. ¿Qué idiomas admite Everest?

    Everest admite los siguientes idiomas:

    Inglés

    P. ¿Qué tipo de planes de precios ofrece Everest?

    Everest cuenta con los siguientes planes de precios:

    Suscripción

    P. ¿Everest es compatible con dispositivos móviles?

    No tenemos información sobre los dispositivos compatibles con Everest

    P. ¿Con qué otras aplicaciones se integra Everest?

    Everest se integra con las siguientes aplicaciones:

    Microsoft Excel

    P. ¿Qué tipo de asistencia ofrece Everest?

    Everest ofrece las siguientes opciones de asistencia:

    Asistencia en línea, Asistencia telefónica