Nintex Process Platform

The entire Nintex suite is unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile. This list goes on. Nintex can do it all.

To be honest, there aren't many things I dislike about Nintex. One complaint I hear a lot from clients is the pricing of the tool. It can be expensive, but like you always hear, you get what you pay for.

With Nintex, you can easily create workflows and forms. Without any software / development skills, you can create powerfull forms and workflows.
For example, we have created a purchase order application that send email (lazy-approval) to manager asking their approval for the PO, and simply by answering the email, the PO can be approved of rejected.
We are using Nintex inside our Intranet (SharePoint) platform.

Features I like :
- lazy approval
- Word generation (based on data in SharePoint)
- Call Webservice (simple query / update in another system)
- History
- Wysiwyg forms (and responsive)
- And a lot more !

There is not so cons about Nintex (maybe it's pricing ?)

The workflow design canvas also works as a documentation platform for the project release or even the audit review. With the purchase of license, we can create unlimited workflows with the old pricing model. We learned the new subscription model prices based on the number of workflows on the cloud, and the price is higher than what we would like to afford. I am glad that we only use Nintex Workflows in the on-prem environment.

The thing that I dislike Nintex most is their horrendous customer service. Within a year of the license purchase, I have been contacted consistently with 6 different account managers and ALL of them wanted to know our company and learn how we used Nintex!?! Initially I talked to them, then I realized every of them is new to Nintex and I just kept repeating the same conversation to different account manager! This company has high employee turnover rate and is very unorganized. They provided me a wrong quote and blamed it to an employee no longer with the company. Though the quote had not expired, Nintex refused to honor it. After we paid. the tech support also issued our renewed server licenses to a wrong person... There is so much drama on the account / license management side of Nintex, which really ruins the reputation of their products.

Ease of use, presentation of content (except Risk Module), the methodology for content

Administration tasks for updating Roles, Users, etc needs to have more bulk load and update functionality. The Risk module is causing a bad name within our organisation for Promapp in general. It needs work and our person who manages that module is already in discussion with our Customer Success Manager