ELEAD1ONE

ELEAD1ONE

Concesionario de automóviles software CRM

4.4/5 (82 opiniones)

Información general sobre ELEAD1ONE

ELEAD1ONE es una plataforma de gestión de relaciones con los clientes (CRM) basada en la web y diseñada para concesionarios de automóviles de cualquier tamaño. El sistema se integra con una gama de sistemas de administración de concesionarios (DMS) y proveedores de datos de terceros y admite múltiples canales de comunicación, incluidos teléfono, texto, correo electrónico, video y correo directo. Una aplicación móvil nativa para Android e iOS permite a los usuarios conectarse con sus clientes desde cualquier ubicación y ofrece licencias de conducir y capacidades de escaneo de VIN, vistas de gerentes y vendedores, estadísticas y actividades diarias, y más.

ELEAD1 ONE incluye una solución de administración de clientes potenciales que agrega clientes potenciales de todos los canales en un solo lugar, con opciones de enrutamiento personalizables para un seguimiento instantáneo, a corto plazo o a largo plazo. Las llamadas entrantes se rastrean, se registran, se graban y se asignan, con los usuarios notificados de cualquier llamada perdida. El acceso al inventario nuevo y de segunda mano permite el envío automatizado de presupuestos a clientes potenciales, con fotos del vehículo, información detallada y alternativas, reglas de precios configurables para permitir la personalización del modelo y el nivel de compensación y llamadas a la acción (CTA) para su aprobación previa y valor comercial del vehículo. Una biblioteca de plantillas de respuesta puede personalizarse para reflejar la marca de la empresa y los usuarios reciben una notificación automática cuando se abren los correos electrónicos.

También incorporadas en la plataforma ELEAD1ONE se encuentran herramientas para la gestión de inventario, valoraciones de vehículos, análisis de precios, extracción de datos, seguimiento de contactos de extremo a extremo, integración de marketing en línea y más.

Precio

A partir de
N/A
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Canadá, Estados Unidos

Idiomas admitidos

Inglés

Reseñas de ELEAD1ONE

Calificación general
4.4/5
87% reseñas positivas
49
Excelente
22
Muy bien
7
Media
3
Mediocre
1
Horrible
Erick K.
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Better than What We Had, But Still a Ways To Go

Software usado A diario durante Más de dos años
Revisado el 31/1/2017
Fuente de la reseña: Capterra

Our experience with elead has had its ups and downs. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Support has always been good but communication needs improvement. Level 1 tech support is hit or miss, you either get someone that has some idea of what you need or you get someone you have to train over the phone because it's if they just started that day. Level 2 support is much better. Sometimes closing the loop on open issues and tickets ends up requiring several attempts at follow up, so proactive communication from support could be improved. Changes are often made to the system without being communicated to the dealer (most recently the Reports were revamped, but the new ones weren't "turned on" for us so the Reports were just broken until we called in about it to then learn there were new ones created. The email debacle crippled us for several months and the way it was handled (by keeping it on the DL) was not professional and cost us many thousands of dollars. We use elead-hosted emails for our sales team and were sending out emails that weren't being delivered due to the blacklist issue but we weren't made aware of it until many customers were pointing out they weren't getting email from us. Updates on the fix were vague and it created a very difficult situation for us to manage across our dealerships. The new system seems to be working fine though. I have always felt that elead should focus solely on their CRM product and stop trying to be jack of all trades. We had to cancel the texting system because of lag time, we tried the outsourced call center for scheduling overflow but it wasn't helpful (although the call center can definitely benefit some dealers and is overall a good product). It has always seemed like glitches and issues could be resolved faster if there was more resources devoted to CRM instead of all the other little products they keep trying to launch. Amanda Langner is the best employee we have dealt with!

Puntos a favor

features, click to call integration

Puntos en contra

Reporting should break down lead sub-sources

Respuesta de ELEAD1ONE

Hi Erick. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
Ryan P.
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Long time eLead User

Software usado A diario durante Más de dos años
Revisado el 31/1/2017
Fuente de la reseña: Capterra

Have been on eLead for almost 10 years now, so we are happy with the relationship over this term.

I appreciate the upper management at eLead and their level of involvement. Once they get involved, things seem to get addressed. My hope is that the lower tier support continues to improve their responsiveness and timeliness to resolve issues.

I think they should have an Open Ticket Portal for the Admin of the dealership (myself) to view at any given time to see all open tickets with support.

I think there is so much in the CRM that it is confusing sometimes for me to understand which reports are best to use and which reports are giving me accurate data or not. Perhaps reporting can be streamlined better and understood better by support so we can understand our results better to measure our analytics. (ie: Leads, Appts Made, Apps Shown, Sold...etc...)

My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

Overall, I am happy with eLead and would recommend them at this time to other dealers I know.

Puntos a favor

My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

Puntos en contra

The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc...reassignment leads seem to be the greatest issue with the reporting being skewed.

Respuesta de ELEAD1ONE

Thank you for taking time to share your feedback with us, Ryan. We are continually working to improve our product and support and your feedback is a tremendous help in this effort. Reporting is a big area of focus for our product teams and we'll continue to streamline the tools to give you the insight you need. As always, please let us know if there is anything we can do to support you.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
Rebecca T.
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I am a FAN!!!

Software usado A diario durante 6-12 meses
Revisado el 31/1/2017
Fuente de la reseña: Capterra

Ben P has been amazing! He has resolved a lot of our issues and he has even created new reports for our team. Our lead count has increased for sales which is great. I will say for the inception and launch for our dealership it was not very organized. Sales was on point but our Service intro was awful. Two weeks after the launch Phil H showed up and saved the day! We had to relearn the system the correct way. For Service One the system is lacking in areas. I have expressed them to my contacts and they state that it will be brought up a their round table meetings. Overall I love elead compared to other systems we have used (CDK-Autopilot-ADP-xtime). I still have so much to learn and hope to master the system very soon. You guys have a great team for dealership support.

Puntos a favor

I like the reporting and the fact I can view what is going on from my phone at all times.

Puntos en contra

The Service One and the CRM should communicate- example - if a customer has an appt and we are in the CRM tool making outbound calls we should be able to see that appt and not have to go to Service Scheduler. Under the Service tab in a customer's profile it should have the vehicle and VIN attached to the RO. Workflows' should be able to be implemented as the dealership sees fit. It would help with the follow-up for my team. When elead transfers a call to Service and to Sales they need to do a warm transfer. I have answered many times and the customer is very confused to what happen to the first person they were speaking to.

Respuesta de ELEAD1ONE

Hi Rebecca. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Lyle H.
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eLead One

Software usado A diario durante Más de dos años
Revisado el 13/6/2019
Fuente de la reseña: Capterra

We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM.

Puntos a favor

Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge.

The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem.

Puntos en contra

Occasional failures and again solved sometimes by clearing cookies/cache.

Respuesta de ELEAD1ONE

Thank you for your feedback, Lyle. It is definitely appreciated and helps us continue to improve our services and support provided. And, we are absolutely thrilled to have you back.

If there is anything we can do for you or your team, don't hesitate to let us know.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Angela M.
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Elead review

Software usado A diario durante Más de dos años
Revisado el 4/2/2017
Fuente de la reseña: Capterra

ELEAD1ONE has been a great CRM tool that has allowed for the customer follow up that we have needed for sales and service. I have worked with several Performance Managers over the years and JD Demott has made a HUGE difference for us. The support that we get is what keeps us using this CRM. I make use of all the features possible and if it doesn't have something I will ask for it. JD pushes my ideas to programming if it's something that can possibly be changed. It is a great working relationship between the dealer and the CRM company. They have helped us through 2 buy/sells so far and their implementation team is also very helpful. The Implementation team lets you know everything you need and helps you stay organized. Thanks for making our Auto Group such a success! Keep up the great work!

Puntos a favor

It has almost everything we need. I like the reports, the desklog, the workflows, etc.. Too many good things to list.

Puntos en contra

I wish there was a tool that allowed the dealer to create their own reports. When new models come out they would be accessible faster as generic vehicles so we can work deals on them. I wish there was an audible sound when a new lead came in.

Respuesta de ELEAD1ONE

Hi, Angela. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10

Precios de ELEAD1ONE

A partir de
N/A
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Funciones de ELEAD1ONE

  • Integración de terceros
  • Modelos personalizables
  • Notificaciones automáticas

  • API
  • Base de datos de clientes
  • Campos personalizables
  • Creación de informes personalizables
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Datos en tiempo real
  • Gestión de calendarios
  • Importación y exportación de datos
  • Integración de CRM
  • Integración de correo electrónico
  • Integración de redes sociales
  • Integración móvil
  • Pagos electrónicos
  • Panel de actividades
  • Recordatorios automáticos
  • Seguimiento de actividades

Preguntas frecuentes sobre ELEAD1ONE

He aquí algunas preguntas frecuentes sobre ELEAD1ONE.

P. ¿Qué tipo de planes de precios ofrece ELEAD1ONE?

ELEAD1ONE ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de ELEAD1ONE?

No tenemos información sobre las características de ELEAD1ONE

P. ¿Quiénes son los usuarios habituales de ELEAD1ONE?

Los clientes habituales de ELEAD1ONE son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite ELEAD1ONE?

ELEAD1ONE admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ELEAD1ONE?

ELEAD1ONE cuenta con los siguientes planes de precios:

Suscripción

P. ¿ELEAD1ONE es compatible con dispositivos móviles?

ELEAD1ONE admite los siguientes dispositivos:

iPhone, iPad

P. ¿Con qué otras aplicaciones se integra ELEAD1ONE?

ELEAD1ONE se integra con las siguientes aplicaciones:

Appointment Reminder, LeadsBridge, SpinCar

P. ¿Qué tipo de asistencia ofrece ELEAD1ONE?

ELEAD1ONE ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia telefónica

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