--- description: Información actualizada sobre Serviceware Knowledge. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Serviceware Knowledge con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Serviceware Knowledge: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [Serviceware Knowledge](/software/106765/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.getapp.com.mx/software/106765/serviceware-knowledge Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/106765/serviceware-knowledge?page=2) > SABIO es un software de gestión de conocimiento en la nube diseñado para proporcionar a las empresas la tecnología necesaria para buscar y localizar el conocimiento de forma rápida y sencilla. > > Veredicto: 20 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 20 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Serviceware - **Ubicación**: Idstein, Alemania - **Constitución**: 1998 ## Contexto comercial - **Precio inicial**: USD 14.90 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, español, finés, francés, inglés, italiano, neerlandés, polaco, rumano, ruso, sueco - **Países disponibles**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bolivia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá y 106 más ## Funciones - AI Copilot - API - Biblioteca de contenidos - Búsqueda de texto completo - CRM - Catalog Management - Chat en vivo - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Discussions/Forums - Encuestas y comentarios - Etiquetado - Gestión de contenidos - Gestión de documentos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tickets de soporte - Herramientas de colaboración - Informes personalizables ## Integraciones (en total: 2) - Freshdesk - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) ## Alternativas 1. [Confluence](https://www.getapp.com.mx/software/90949/confluence) — 4.5/5 (3678 reviews) 2. [Microsoft SharePoint](https://www.getapp.com.mx/software/90850/sharepoint) — 4.4/5 (5428 reviews) 3. [Notion](https://www.getapp.com.mx/software/132111/notion) — 4.7/5 (2727 reviews) 4. [Guru](https://www.getapp.com.mx/software/123167/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.getapp.com.mx/software/2050352/paperpile) — 4.8/5 (122 reviews) ## Opiniones ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20 de octubre de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26 de agosto de 2019* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Puntos en contra**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Usuario verificado** | *9 de noviembre de 2018* | Administración educativa | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Well define GUI, optimiz process, good data handaling > > **Puntos en contra**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22 de noviembre de 2017* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Puntos en contra**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20 de octubre de 2017* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Puntos en contra**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/106765/serviceware-knowledge?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/106765/serviceware-knowledge) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados