Características, reseñas y alternativas de Callcap

Callcap

Call tracking, monitoring & recording

4.7/5 (7 reseñas)

Información general sobre Callcap

Callcap is a nationwide call tracking and monitoring platform for organizations looking to improve marketing effectiveness, staff performance, and overall customer experience. The suite of modules help users train their employees, communicate more effectively with existing clientele, and measure new marketing efforts with real-time analytics, call tracking phone numbers, evaluations, and more.

Callcap provides organizations with a large inventory of local and toll-free numbers that users can forward to their main company line, regional offices, or a centralized call center, in order to maintain a local appearance within any region of an area. Organizations can listen to their customers with recordings that are available anytime, anywhere, to identify training opportunities, reward employee performance, and provide for a customer’s needs.

The platform helps businesses discover which marketing sources drive success, both online and offline. Users can track website visitors or individual print media to phone calls, allowing users to understand exactly how social networks, pages, keywords, and Adwords convert to callers. Real-time alerts with scorecards and detailed notes reveal important correlations. We score your conversations from your own custom criteria - both qualitative and quantitative.

Callcap helps recover customers and resolve issues with instant alerts that notify users if a call resulted in a negative business outcome. The ‘callsaver queue’ allows users to get a second-chance opportunity to convert those calls into a sale. Organizations can contact customers through automated voice surveys and a broadcast messaging system for maintenance reminders, personalized promotions and coupons, and invitations to special events.

Precio

A partir de
N/A
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

Inglés

Reseñas de Callcap

Calificación general
4.7/5
100% reseñas positivas
5
Excelente
2
Muy bien
0
Media
0
Mediocre
0
Horrible
Traducir con Google

Call record great for training and review of message, text or recording.

Software usado A diario durante 1-5 meses
Revisado el 24/7/2018
Fuente de la reseña: Capterra

When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.

Puntos a favor

It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.

Puntos en contra

After hours, we were missing an 'office is Closed message', so the silence was recorded as well.
No other issues were noticed as a weak link.

Respuesta de Callcap

Thank you for taking the time to leave this excellent review, Ray! We really appreciate your business.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Traducir con Google

Valuable system for monitoring phone calls and performance

Software usado A diario durante 1-5 meses
Revisado el 7/2/2018
Fuente de la reseña: Capterra

Recording phone calls to listen to again at a later time.

Puntos a favor

Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective you can hear your employees conversation to assure quality.

Puntos en contra

Could be a tad bit easier and user friendly. Overall it is what you pay for and I cannot say that would hold me back from recommending this software.

Respuesta de Callcap

Conrad, thank you for your review of us! At Callcap, we strive to ensure the best customer experience possible. Please let us know if we can assist in any way.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Traducir con Google

Happy new user

Software usado A diario durante 1-5 meses
Revisado el 14/3/2017
Fuente de la reseña: Capterra

Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.

Puntos a favor

Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage

Puntos en contra

There is no App!

Respuesta de Callcap

Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
Traducir con Google

Install was quick, easy and smooth; personnel knowledgeable and courteous.

Software usado A diario durante 1-5 meses
Revisado el 16/7/2018
Fuente de la reseña: Capterra

Puntos a favor

So far, I have found the software is very user friendly and I was able to quickly access the information needed.

Puntos en contra

Our firm is new to use the software installed. At this time, we do not have any no cons to submit.

Respuesta de Callcap

Thank you for your kind words, Beth. We really appreciate you taking the time to share your experience!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Traducir con Google

Using Callcap for a quality customer experience.

Software usado Semanalmente durante 6-12 meses
Revisado el 2/2/2017
Fuente de la reseña: Capterra

Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.

Respuesta de Callcap

Thanks for the great review, Dan!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10

Precios de Callcap

A partir de
N/A
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

$12 to $15 per number and $0.04 to $0.07 per minute

Funciones de Callcap

  • API
  • Creación de informes de llamadas
  • Enrutamiento de llamadas
  • Grabación de llamadas
  • Identificador de llamadas
  • Integración de SMS
  • Panel de actividades
  • Supervisión de llamadas

  • Chat
  • Conferencias
  • Conferencias en vivo o en vídeo
  • Creación de informes y estadísticas
  • Desvío de llamadas
  • Integración de CRM
  • Integración de terceros
  • Mensajería instantánea
  • Mensajería por voz
  • Notificaciones automáticas
  • Recepciones
  • Supervisión

Más información sobre Callcap

Funciones principales de Callcap

  • Appointment reminders
  • Automated voice surveys
  • Broadcast messaging
  • Built-in number features
  • Business intelligence
  • CRM
  • Call monitoring & tracking
  • Call sharing
  • Caller identification
  • Click-to-call
  • Cloud storage
  • Customer demographics
  • Customer phone surveys
  • Customer recordings
  • Dashboard
  • Distributed call recording
  • Email recording
  • Identify training opportunities
  • Lead source tracking
  • Local & toll-free numbers
  • Monitor customer experiences and sales
  • Phone number blacklists
  • Phone number routing
  • Real-time / email alerts
  • Real-time Callsurance service
  • Recorded outbound calls
  • Recording archive
  • Resolve issues & recover customers
  • Reward employee performance
  • Secure and PCI compliant
  • Text message reminders
  • Track individual print media
  • Track marketing campaign conversions
  • Track website visitors to phone calls

Beneficios

  • Custom phone number routing helps prevent missed calls by directing customers to their own neighborhood’s branch of the business, using their area code or zip code.

  • The web-based dashboard allows users to access, listen to, and share recorded calls from anywhere, and from any internet-enabled device such as a laptop, tablet or smartphone.

  • Callcap allows organizations to discover business intelligence data that can be used to predict long-term trends, correct adverse employee behavior, or to set goals.

  • The resolution center enables employees or managers to find and work high-value calls to recover any missed opportunities that would have been lost for good.

  • Callcap's automated surveys enable organizations to get valuable client feedback to help find out if the team is leaving customers satisfied.

  • Preguntas frecuentes sobre Callcap

    He aquí algunas preguntas frecuentes sobre Callcap.

    P. ¿Qué tipo de planes de precios ofrece Callcap?

    Callcap ofrece los siguientes planes de precios:

    Modelo de precios: Suscripción

    Prueba gratis: Disponible

    $12 to $15 per number and $0.04 to $0.07 per minute

    P. ¿Cuáles son las características principales de Callcap?

    Callcap ofrece las siguientes características:

    • Appointment reminders
    • Automated voice surveys
    • Broadcast messaging
    • Built-in number features
    • Business intelligence
    • CRM
    • Call monitoring & tracking
    • Call sharing
    • Caller identification
    • Click-to-call
    • Cloud storage
    • Customer demographics
    • Customer phone surveys
    • Customer recordings
    • Dashboard
    • Distributed call recording
    • Email recording
    • Identify training opportunities
    • Lead source tracking
    • Local & toll-free numbers
    • Monitor customer experiences and sales
    • Phone number blacklists
    • Phone number routing
    • Real-time / email alerts
    • Real-time Callsurance service
    • Recorded outbound calls
    • Recording archive
    • Resolve issues & recover customers
    • Reward employee performance
    • Secure and PCI compliant
    • Text message reminders
    • Track individual print media
    • Track marketing campaign conversions
    • Track website visitors to phone calls

    P. ¿Quiénes son los usuarios habituales de Callcap?

    Los clientes habituales de Callcap son:

    Trabajadores autónomos, Empresas Grandes, Empresas medianas, Organizaciones sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

    P. ¿Qué idiomas admite Callcap?

    Callcap admite los siguientes idiomas:

    Inglés

    P. ¿Qué tipo de planes de precios ofrece Callcap?

    Callcap cuenta con los siguientes planes de precios:

    Suscripción

    P. ¿Callcap es compatible con dispositivos móviles?

    No tenemos información sobre los dispositivos compatibles con Callcap

    P. ¿Con qué otras aplicaciones se integra Callcap?

    Callcap se integra con las siguientes aplicaciones:

    Google AdWords, Google Analytics, Kenshoo Enterprise, NinjaCat, Salesforce Sales Cloud, TapClicks

    P. ¿Qué nivel de compatibilidad ofrece Callcap?

    Callcap ofrece las siguientes opciones de asistencia:

    Base de conocimientos, Asistencia en línea, Asistencia telefónica

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