AestheticsPro Online es un sistema de gestión de spas medicinales que ofrece a las empresas de estética médica una plataforma flexible y segura desde la que organizar todos los registros médicos electrónicos. AestheticsPro Online incorpora registros electrónicos, fotos electrónicas y herramientas de generación de informes, así como un calendario, conjunto de contabilidad y marketing, y tiene como objetivo proporcionar a los usuarios una solución integral para balnearios medicinales.
Diseñado para administrar registros médicos electrónicos de manera efectiva, AestheticsPro Online permite a los usuarios crear formularios interactivos, acceder a una extensa biblioteca de formularios y obtener firmas digitales de manera rápida y precisa. AestheticsPro Online también garantiza que todas las notas, registros y formularios médicos cumplan con la ley HIPAA, sean de fácil acceso y seguros con el cifrado de 128 bits. Además, AestheticsPro Online incluye un portal para clientes que ayuda a los usuarios a programar citas en línea, revisar facturas y completar formularios.
Con calendarios ilimitados, AestheticsPro Online permite a los usuarios administrar las citas de los clientes y los horarios del personal. Para mejorar aún más la actividad de programación, AestheticsPro Online permite a los usuarios programar confirmaciones automáticas por correo electrónico y hacer un seguimiento de las horas del personal. Además de la administración de clientes y personal, los usuarios pueden procesar pagos, facturar a los clientes y manejar las suscripciones de facturación automática con el punto de venta (POS) y la tecnología de servicios para comerciantes de AestheticsPro Online.
AestheticsPro Online incluye un paquete de contabilidad que permite a los usuarios conciliar transacciones diarias, generar informes de desglose y ver datos de ventas y ganancias en tiempo real. Además, AestheticsPro Online facilita la comercialización efectiva al equipar a los usuarios con las herramientas para rastrear clientes potenciales, costos de comercialización y el retorno de la inversión (ROI). Si bien el paquete de marketing de AestheticsPro Online permite a los usuarios analizar el rendimiento de la campaña, las potentes capacidades de generación de informes permiten a los usuarios evaluar el rendimiento del negocio.
Once I started using the rewards program, I noticed if you discount a service or procedure, the rewards do not adjust. I also noticed right away, that is they use rewards to reduce cost at POS payment. The points do not adjust either. So, basically they getting full point valve no matter what. Even if you enter a discount in the POS. I calculated the extra points being issued would bring 1000's of losses to the business, for a incorrect rewards system. Within a year, 10,000's. I also learned quickly, that clients/patients where being charged tax on the gross amount of the sale. No reduction in tax, if reward points are used. So, I discovered 100's of over charges to clients and 100's of tax liabilities to my business. within 20 days of using the rewards program, I reported this. I was told that's the way it was designed and that's the way it is staying. I pleaded to have them change it. I manually, everyday need to adjust each and every sale. And, only the administrator account can adjust reward point. NO OTHER USERS can. I pleaded they fix that also. Nothing changed. I stated 1000's of your users are losing money and taxing incorrectly. It's now over 9 months and no newsletter to clients stating this fault and rewards program unchanged. Also they replied to my last review on this site, they did fix EMV after months of battle also. But, no one has reached out to me to strengthen the terrible customer service. They need to FIX THIS ASAP.
Puntos a favor
90% of the platform and software is excellent for my Med Spa application. Read my other review on some other specifics, none of that has changed.
Puntos en contra
Customer service and lack of accountability when they have issues or created a faulty environment for business users. So many times when you write a ticket, they are disbelieving that an issue has occurred and 4% of time will admit it. I have requested a new account manger for months now. WITH no response. Here is a major issue. In April 2018 they released a rewards program, which is brilliant and excellent for the current market of customer retention. I was very excited, so I launched a campaign to all my clients and potential new clients. BUT, it's losing my business money if I don't adjust every sale. And, I warned them, 1000's of their existing accounts are at jeopardy also. No action has been taken in 9 months.
John, thank you again for your candid feedback. As stated previously within tickets and email we feel their might be a disconnect between how you expected the Rewards System to function, and how it actually functions. We apologize for this disconnect, but short of a full redesign of the feature there is not much we can do. Our support staff will continue to assist with any inquiries you have, and we welcome further correspondence through appropriate channels.
I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice.
The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow.
But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others.
Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.
Puntos a favor
Tracks, manages and markets to new leads- including email blasts & touchpoints
Tracks efficacy of our marketing efforts to determine ROI
Metric reports are simple to generate
Tracks patient referrals and marketing effort effectiveness via rewards tracking
Dashboard tracks patient balances and services remaining in packages easily
Easy to create pop up notes for informal communication re: patient
Option to fully integrate the website and the practice management software
Frequently adds new features to augment quality of patient care and marketing
Scheduling by staff member, room and device helps avoid scheduling errors
Puntos en contra
The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact.
The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered.
The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.
Thank you Dr. Villanova!! This is great info!
Overall, i have used a POS and scheduler in the past. This online POS is great with features and e records. The biggest challenge is the customer support. It's a call in center to leave a message, at some outside contracted company. Who then in turn takes your message, like you are an unknown customer. Then you must await a call back. But, that's not what they want. They want you to write a support ticket. So imagine this, you are processing a credit card and the client/patient is right there and something happens. Guess what you got no one to reach out to for immediate assistance. The whole system has had a network failure a few times. But, not a lot. But, when it does happen, you have zero access to any of files, pint of sale and most important, your scheduler. Guess what try and call them. NO ONE will be there to take your call and you can not submit a ticket. I recently tried to snap shot my issues to their support email and it got returned to they can not accept the issue. Must write a ticket. Problem is you also can not submit screen shots on a support ticket. It very frustrating when you need immediate support to later support. Again this credit card transactions, scheduling factors and much more. These are time sensitive matters to a business owner, and it's not easy to write tickets to describe something that is technical. To time consuming. When they hire a in house receptionist and a on the phone available support technician. I'll revise this review. But, to date, I'm very unsatisfied with there support methods and system. Seams they are under staffed for the demand of support. Or are not willing to invest in having the staff to personally take your call and walk you through any concerns or issues.
Puntos a favor
Some glitches here and there. But overall, I like using there scheduler and E-records. A lot of available template forms. POS and inventory is easy yo set up and operate. Love online access from anywhere. Love the client log in factor.
Puntos en contra
Customer support system is below average. It's not time of essence with them, for an environment for the end users that is. Credit card processor is not to your choosing. They use only Vantiv and current do not support the card chip reader. I already lost a charge back, with all proof of user signing, picture of client being there and receiving the treatment. But, due to new compliance that started end of 2016. Merchant loses if you do not have card chip reader. I asked Aesthetics Pro, for reimbursement for their failed compliance and they DID NOT accept liability.
John, thank you for the honest feedback and recommendations to help our team better accommodate you and your staff. It is always our hope we can provide the best software experience possible and we appreciate your concerns and will be addressing them internally. Additionally, we will have an account manager reach out directly to help in establishing a direct line of communication. Best regards, AestheticsPro Online.
12/5/18 Update: As Capterra/Software Advice/GetApp has started promoting older reviews it is worth noting that this feedback is from 4/13/2017 and we have worked with John to resolve his pending inquiries. We are also now 100% EMV/Chipcard compatible!
Scheduling, invoicing, tracking treatments remaining. Client facing data entry kiosk. Email follow up templates. Inventory management system.
Puntos a favor
I've used this software for 5 years. I reviewed it in 2014. Over the course of the 5 years, we've added new services and devices. We have had great support from development enabling us to keep up with form development and modifications. We love that the software is cloud based and we are able to use iPads for client intake, consent forms, etc. In our treatment rooms, we use the iPads for photography and charting, being able to upload the photos on the spot to the record. The side by side option in the photo gallery is excellent for ongoing care of our clients.
I am able to extract valuable data from the available reports in order to help me run needed data analysis critical for my practice.
Puntos en contra
I wish that I could integrate data with quickbooks and be able to load customers and sales data into my principle financial software.
Looking forward to another 5 years, thank you Kathleen! If you have any questions about reports, please feel free to reach out to our Support Team, the Line Item Discount Report might be just the tool you need that will help you with your financial data!
Our cookies, chrome updated and cleared. Our IT rep is being called on a regular basis regarding something or another going on w this system. The screen navigation seems to be inconsistent; sometimes date shows, sometimes not. Sometimes the calendar works great, sometimes not. When do you update? Are we aware of updates? Does your company have update skype calls to show users to continue getting the best use of the system? Surely things have been updated and changed for the better since we started a year ago...
Puntos en contra
When patient's are wanting to check out it takes too long to check them out and then try to make an appointment, etc; too much screen navigation when we are at our busiest. Also, patient's don't always sign paperwork before they come into the office, there should be a way to bring the paperwork all up at once and they can sign across the board, or sign once and it signs ALL the paperwork. We constantly tell them the paperwork is in their email, and to read it and sign it, 9 times out of 10 they don't, so it's a huge time consumer to bring each consent up one at a time. What can be easier for the provider than navigating thru anywhere from 4-8 forms at an appt?
Thank you for the thorough review! We will have an Account Manager reach out to you and cover some of our most recent software updates and any questions you may have. Best regards, - AestheticsPro Team
He aquí algunas preguntas frecuentes sobre AestheticsPro Online.
AestheticsPro Online ofrece los siguientes planes de precios:
A partir de: $76/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
No tenemos información sobre las características de AestheticsPro Online
Los clientes habituales de AestheticsPro Online son:
Empresas Grandes, Empresas medianas, Empresas pequeñas
AestheticsPro Online admite los siguientes idiomas:
AestheticsPro Online cuenta con los siguientes planes de precios:
No tenemos información sobre los dispositivos compatibles con AestheticsPro Online
AestheticsPro Online se integra con las siguientes aplicaciones:
AestheticsPro Online ofrece las siguientes opciones de asistencia:
Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo