Plataforma de gestión del conocimiento basada en la nube
5/5 (17 opiniones)Helpjuice es una plataforma de gestión de conocimiento basada en la nube que ayuda a las pequeñas, medianas y grandes empresas a construir y mantener bases de conocimiento. La base de conocimientos puede ser utilizada tanto por los empleados como por los clientes externos.
Helpjuice permite a las empresas centralizar toda la información en una única base de conocimiento y permite a todos dentro de la empresa o departamento acceder a su contenido y actividad. Una base de conocimiento de consulta, como lo proporciona Helpjuice, alienta y permite a los clientes a autoabastecerse, resolver dudas y resolver problemas sin tener que ponerse en contacto con un equipo de atención al cliente. La solución ofrece funcionalidad de búsqueda, así como soporte para la personalización de herramientas y controles con empresas también capaces de personalizar la base de conocimientos con su logotipo y colores. Los administradores pueden establecer permisos basados en roles y realizar un seguimiento del rendimiento de los principales colaboradores en la base de conocimientos. Los colaboradores también pueden etiquetar los documentos con palabras clave para mejorar la búsqueda.
Helpjuice permite a los usuarios asignar diferentes niveles de acceso al contenido, incluidos los usuarios públicos, específicos, basados en URL y acceso solo al personal interno. Los miembros pueden agrupar el contenido en la base de conocimientos y establecer el orden en que se presentará a los usuarios. El software ofrece capacidades analíticas que ayudan a filtrar datos y mejorar la asistencia al cliente. Las funcionalidades avanzadas analíticas, que incluyen Visual Analytics, ayudan a obtener información y datos procesables.
Helpjuice puede ser utilizado por las empresas en una variedad de segmentos del sector. Entre los clientes actuales se encuentran la Universidad de Stanford, Gumroad, BitPay, MoneyGram, Bench y Walmart.
You're the best, David!
Pretty good overall. Had a few support kerfuffles but in the end, they came through and were great to work with.
By far the best bang for your buck.
Puntos a favor
- Can customize it to basically anything you want it to be
- Great personalized support
- Fast customization requests
- Really good editor
- Plenty of themes to choose from
- Analytics are great
Puntos en contra
- Can take too much customization to get it to 'feel' right for what you're doing
- If you have a private site, sharing articles individually publicly with a client is cumbersome
- Full export of site is not great as it exports in excel sheets
- No dynamic creation of keywords or related articles
- Can't 'continue numbering' in editor
- Can't 'copy formatting' in editor
- Search results do not contain category 'folders'
The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds — an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.
Puntos a favor
The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but — if you want it — you can access the entire backend and customize your site to your specifications.
Puntos en contra
It's currently lacking integrations, e.g. with CRM tools such as Salesforce.
We are new to Helpjuice, but so far the experience has been very pleasant - with quick responses (several other competitors never even bothered to return multiple requests for demo's and meetings, but Helpjuice did so within less than a day!)
Puntos a favor
Price-per-feature was a major consideration - Helpjuice offers a lot of options and customization that other companies break out in to more and more expensive tears or pricing, where you have to pay more to get one feature you may want and a bunch more you don't.
Puntos en contra
While there search is robust, and can search attached PDF files in articles, other competitors have a much more robust search engine, capable of searching just about any file type, including video files. That said, you also have to pay a lot more to get that advanced of a search engine, and the rest of what these competitors offered was not as appealing.
We are using the software to create an internal knowledge base for a local government. Many of our users are not fans of having to learn a new piece of software but the ease of use that Helpjuice provides has made it incredibly easy to implement. We plan on eventually rolling out an external knowledge base for residents and the capabilities that Helpjuice provides will make that task easier than we could have ever hoped.
Puntos a favor
Helpjuice has been an incredible platform to start building our knowledge base. We had been struggling to find a good system that would give us the functionality we needed at a great price. Helpjuice has given us everything we hoped for and more and it doesn't cost an arm and a leg. In addition, the customer support is top notch.
Puntos en contra
My only complaint about the software is having a constant pop-up in the bottom right of the screen when I log in to the dashboard.
He aquí algunas preguntas frecuentes sobre Helpjuice.
Helpjuice ofrece los siguientes planes de precios:
A partir de: USD 55.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
No tenemos información sobre las características de Helpjuice
Los clientes habituales de Helpjuice son:
Empresas medianas, Empresas pequeñas
Helpjuice admite los siguientes idiomas:
Inglés
Helpjuice cuenta con los siguientes planes de precios:
Suscripción
No tenemos información sobre los dispositivos compatibles con Helpjuice
Helpjuice se integra con las siguientes aplicaciones:
Drift, Intercom, Shopify, Squarespace, Wordpress, Zendesk
Helpjuice ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
In 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic.
On his return he was given a ticker-tape parade on the Washington Mall.
He had made the impossible become possible.
How? Because he had a utter, ruthless dedication to his goal.
A SIMPLE, BEAUTIFUL PRODUCT
I think if Lindbergh ran a SaaS company today, and was looking for knowledge base ('KB') software, he'd choose HelpJuice. Why? Because they've applied the same level of intellectual and practical discipline (that Lindbergh applied to his dream of flying the Atlantic) to their dream of creating an epoch-defining solution to an un-cracked problem (clunky, over-complex KB software applications).
First, my disclaimer: I'm a co-founder of a tech start up & a customer of HelpJuice, who have been incredibly helpful to me in getting my knowledge base off the ground (a la Lindbergh). Now my qualifications. Before moving into tech I practised law for several years as a litigation / dispute resolution attorney. I learned that creating top class templates of information/resources, more than paid for itself through the delight clients experienced at receiving detailed, actionable legal advice. HelpJuice is the go-to tool in my view to help any SaaS business - your business - achieve this end.
EASE OF USE
HelpJuice works like Google/Bing for your KB with a search bar on the home page your home page. If their question isn't answered in the KB, a query lead capture form appears, so you can answer the query & create a template.
CUSTOMER SERVICE & CUSTOMISATION
The Helpjuice customer success team goes out of their way to provide professional services (for free) worth several hundreds of $ (if $1,000s) ensuring you're delighted.
SIMPLICITY IN DESIGN & EXECUTION
If you're looking for an advanced ticketing based customer support system, don't choose HelpJuice. No ticketing system? How can they help me then? Well, HelpJuice decided that the laser-like niche skills required to design and maintain and develop a KB software solution are considerably different from a customer support ticketing software solution. They're right, too.
FUNCTIONALITY
You get:
- Thousands of searches on your KB a month
- dozens of user admin accounts; different role/access segmentation
- customisation of the KB; support pretty much any which way you want it etc.
At the higher end:
- 99% SLA
- localisation
- KB segmentation
- making your KB an internal company site