Versum es un software de gestión de peluquería y spa basado en web que ayuda a optimizar las operaciones internas y a mejorar la atención al cliente. Este software ha sido diseñado para salones de belleza y spa, y admite funciones como programación de citas, gestión de registros de clientes, gestión de personal y elaboración de informes en tiempo real.
Esta solución ofrece herramientas para construir un sistema de información central al que se puede acceder en línea en horario ininterrumpido. Con Versum, los gerentes de salones pueden realizar un seguimiento de las visitas de los clientes y registrar información como su historial de reservas, su preferencia de servicio, estilistas y color de pelo, el importe de la última factura, el número de visitas, etc. Esta solución ayuda a los propietarios de salones de belleza a conectarse con sus clientes enviando mensajes de confirmación de reserva y recordatorios de citas a través de mensajes de texto SMS y correos electrónicos. Esta solución también es capaz de ejecutar varias campañas de marketing a través de las cuales los propietarios de salones pueden enviar mensajes masivos a clientes específicos. Sus robustas herramientas de automatización de marketing permiten a los propietarios de salones no solo mantenerse en contacto con sus clientes, sino también mejorar la retención de clientes a través de programas de fidelidad, ofertas especiales y tarjetas de regalo.
Versum proporciona un portal de servicios en línea que ayuda a los clientes del salón a registrarse, reservar citas, elegir el tipo de servicio, pagar facturas y hacer sugerencias.
Versum ofrece altos estándares de protección de datos que garantizan la seguridad de datos sensibles y la información de clientes almacenada en la nube. La solución está disponible mediante suscripción y se puede acceder a ella a través de varios dispositivos al mismo tiempo mediante una conexión a Internet. Esta solución es conveniente para peluquerías pequeñas y mediadas, salones de belleza y centros de spa.
Puntos a favor
It's quick, doesn't freeze, doesn't go down, has all I need to run my business. Easy to use, can set a different access to a different staff members. The support team resolve quickly any concerns and adjust the system to your individual needs.
Puntos en contra
There isn't ones.
Puntos a favor
After a failed attempt with a different version of salon software I couldn't have been happier to discover versum.
The software is easy to use and incredibly effective within my salon. The online booking is great, all appointments are listed and easy to access, and this has been a preferred option for my clients as they can struggle to get me on the phone.
I have also added gift vouchers onto my sales, the software generates an individual code for each voucher guaranteeing no forgery of voucher codes etc.
Prior to each appoitment my clients are sent an SMS reminder, as well as a review email after their treatments which allows me to monitor all feedback effectively. The layout and design is easy to navigate and the price is more than fair for what you get.
I would also like to mention the support from their teams has been incredible, always on hand to answer questions promptly to keep your day stress free!
This software is one of the best I have worked with, everything flows well and the help forums guide you through any issues.
Puntos en contra
I can't say I dislike anything, however as I'm the only one in my team, I would find it beneficial to have my appointments colour coordinated rather than one colour for everything for ease of use.
Puntos a favor
I am, in no way a computer expert and was putting off even looking at a software program out of fear of using it. I tentatively contacted versum and was soon chatting to Representative. He has literally changed the way our business works and since we've been using Versum's online booking system our bookings have increased unbelievably and our lives are so much easier. I cannot tell you how impressed I am with it.
Firstly Representative painstakingly gave me online tuition, he walked me through every single step. He has the patience of a saint. I was surprised to find out how easy the system was to use. But, if I did need anything at all rep or someone from versum would contact me immediately. Their customer service is fantastic, software, excellent, ease of use 5 star. Versum is one of the best companies I have ever dealt
Puntos en contra
I personally would like the software to allow my clients to buy gift vouchers online.
Even when I do call versum with a small issue it's dealt with or looked into. I'm struggling to vault it
Puntos a favor
Customer Service is really great - even though the software is user friendly, the staff are more than willing to offer help and clarify what their software are capable of doing.
Although there are more of Versum for me to explore, I'm already impressed with the main features :
Automated Message for reminder, rescheduling, cancellation, confirmation of appointment
Online booking & payment; Not only that the booking page is easily accessible by our clients
Financial report - will save up so much time and human error!! Thank you Versum
Sales / Inventory tracker - all packages, gift cards are tracked!
Of course, there are more to be explored. Been using it for 2 weeks - I am IMPRESSED!
Thank you Versum!
Puntos en contra
Automated message perhaps can be done via in-app messaging software in the future perhaps.. as compared to sending via international lines, which may be additional cost for the user and also difficult for customers to reply back.
But this really is a minor issue, Versum is still awesome!
Signed up for the trial, easiest set up ever. In 15 minutes I had added myself as administrator for the software, added employees, added all of our services and prices and I did it from my IPhone at 5 am on a Saturday. Once I get to the salon I'll add our products. I looked at the section to do that and it's so simple. I'll have all 5 product lines with each having at least 20 different SKU numbers in the computer in no time. I don't even have a scan gun yet. Just manually inputting but the whole site has been very easy to understand. I am a stylist for 22 years, 44 yrs old and HATE the idea of an online appt. book BUT this is going to make the salon look more professional, keep my bookkeeping CURRENT and will help me figure out commissions without having to debate with the stylists. EVERY service and sale is in the computer. No theft, no products off the shelf for back at that I don't know about. This will save me money and time which gives me more money and time. Can't wait to see how the end of the year reports will be easier to do then my paper receipts and monthly books all over my desk!
Puntos a favor
Easy easy easy setup
He aquí algunas preguntas frecuentes sobre Versum.
Versum ofrece los siguientes planes de precios:
A partir de: $25/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
No tenemos información sobre las características de Versum
Los clientes habituales de Versum son:
Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas
Versum admite los siguientes idiomas:
Inglés, Español
Versum cuenta con los siguientes planes de precios:
Suscripción
No tenemos información sobre los dispositivos compatibles con Versum
Versum se integra con las siguientes aplicaciones:
Facebook, Google Analytics, Google Calendar, Microsoft Excel, Twitter
Versum ofrece las siguientes opciones de asistencia:
Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
I have been with Versum for about a year now and I have been very happy after trying and overpaying to some other systems! Versum has everything you need, online scheduling, accounts, loyalty programme, reminders, marketing newsletters that you can schedule to be sent later, etc. It's also connected with google calendar and Facebook. It's quick and straight forward for a reasonable money. My clients love it, once they sign up (through Facebook for example), they can see their appointments history, loyalty points, they can choose their favourite therapist, time and leave us a message with their bookings, etc. They can schedule their next appointment within a seconds! Fantastic reports that keeps your hands on the numbers! Really great ad-ons if you fancy some extras but the system on its own is fully equipped. Customer service and support team is fantastic - quick responses and they are super friendly and chatty as well. They always go an extra mile to make sure you happy with their product and support and that you understand how to use the system, fully. I would 100% recommend it to any smaller or larger business who needs a reliable system. Thank you Versum!