GrowthZone

Puntos a favor

Very easy to pull up members accounts, billing information, general contact information, and the reps information. Making membership mailing labels and membership reports is very easy with this software. I use this software to easily find any membership representative information I need. This software has also made it easy to look up and find a member.

Puntos en contra

The only con I have for this software would be the new update, i'm so used to the old version it'll take time to learn the updated.

Puntos a favor

That it provides all the tools we need on a daily basis and yet it is very user friendly.

Puntos en contra

Honestly, do not have a bad thing to say at this point.

Puntos a favor

I do like the dashboard feel, for keeping track of membership it has been better than what we were using before.

Puntos en contra

None of the features we thought were being sold actually work. From the sale, to implementation to actual use not of the features we were looking forward to using the most don't actually work or they are in "beta" testing. It feels like this is the old software solution that they have just coded on top of and made clunky instead of starting over from scratch to actually make an all in one software solution. At first we were really happy with it and then realized all of the issues and things that were not in fact actually usable features. Like discount codes, the way the blog integrates with the wordpress, not being able to get comments on our blog, no automatic email reminders for members who should be renewing, the list goes on.

Puntos a favor

Ease of use and ease of training. Training is very simple and employees can continue to learn more through tutorials and webinars. Support has also been excellent with little down time despite the fact it is Internet based. It is flexible for me to be able to use my membership software and make updates from home or on the road. Having so much information about your members and multiple ways to contact and interact with them through the software has made a huge difference that has been noted by our members.

Puntos en contra

The website module saves time and allows us to keep our website content fresh. I wish it was a little more adaptable within the templates.

Puntos a favor

I like the fact that it is web based. Meaning multiple users can log in and handle our membership accounts. Events are all housed within the product as well as a directory.

Puntos en contra

I wish the customer service understood the nuances of the National Home Builders Association. I was used to having someone that understood how reporting works. Also, while Chambers and HBAs can be similar, they are very different organizations. GrowthZone seems to have a lot of knowledge in how Chambers run, but not as much for HBAs.