OvationTix

OvationTix

Master the business of live entertainment

4.7/5 (37 opiniones)

Información general sobre OvationTix

¿Qué es OvationTix?

OvationTix is a cloud-based ticketing software designed for the performing arts industry, suitable for both not-for-profit and commercial uses, including small and large theaters, performing arts centers, music venues, museums, festivals, events, and exhibitions. Users can manage ticket prices, sell individual event tickets, subscriptions, and memberships, receive one-off and recurring donations, send email updates to patrons, track and analyze patron activities, generate reports, and more. OvationTix offers dynamic pricing capabilities which enable users to specify ticket prices for different events, seating areas, and individual seats. Seats can be moved, and ticket prices can be changed even when the show is on sale. Tickets can be sold online through customizable web pages, or through OvationTix’s in-house call center. Users can customize their ticketing page with their own branding, layout, and text, and design their own ticket layouts and receipts. A range of subscription and membership packages can be offered to patrons, with varying levels of flexibility, and free or discounted tickets can be presented in return for donations above a certain level. Donors can make one-off donations, and monthly, quarterly, or annual recurring donations which are collected automatically by the built-in automated billing system. OvationTix includes a fully-integrated CRM, enabling users to capture and record data including attendance, demographic data, donor, member, and subscriber histories, tasks, notes, and more. Segmented lists can be created for fundraising, communications, and marketing, and automated pre- and post-show emails can be sent with tailored messages to update patrons and cultivate relationships. Conversions and ROI can be tracked in real time, and users can generate itemized sales reports and analyze sales trends over time.

Información general sobre OvationTix

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Usually no out-of-pocket costs for OvationTix partners. Licensing or a per-ticket fee (any portion of which can be paid by the patron) pricing is typical. Specific pricing provided upon request but general fee pricing is approximately 10% of the value of the ticket.


Funciones de OvationTix

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de OvationTix: Allow patrons to easily browse events and buy tickets with our mobile responsive calendar and interface.
Captura de pantalla de OvationTix: Allow patrons to easily browse events and buy tickets with our mobile responsive calendar and interface. Captura de pantalla de OvationTix: Easily process transactions in a few easy steps with QuickSell+ to decrease wait times at your box office and improve the customer experience. Captura de pantalla de OvationTix: Stay informed on the health of your business with robust, standardized reporting. You can also export your data and send automated email reports. Captura de pantalla de OvationTix: Engage household groups holistically with household profiles. Share benefits between household members and interact with households as a group to provide a better customer experience. Captura de pantalla de OvationTix: Give your customers options to share experiences with friends and family. Gift cards open a new source of revenue for you while exposing your organization to new patrons.

Reseñas de OvationTix

Reseñas de OvationTix

Calificación general
4.7
/
5 37 reseñas
Excelente
28

Muy bien
7

Media
1

Mediocre
1

Horrible
0

Relación calidad-precio
4.6
Funciones
4.4
Facilidad de uso
4.5
Asistencia al cliente
4.8
95% ha recomendado esta aplicación
Ann G.

Right size, right price, excellent customer service

OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.


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Hillary C.

an excellent box office with expanding development tools

Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.


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Meredith S.

Great Service for Patrons and Companies Alike!

We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.


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Penn G.

Vineyard Theatre OvationTix review

The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.


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Steven M.

Perfect! Stellar support, intuitive features, scales with us

Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless.


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Ann G.
Sector: Artes escénicas
Tamaño de la empresa: 2-10 empleados
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Right size, right price, excellent customer service

Software usado A diario durante 6-12 meses
Revisado el 7/8/2019
Fuente de la reseña: Capterra

OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.

Puntos a favor

Easy to use and train others to use;
Customer service is super-responsive and they talk to you like human beings;
One piece of software for both ticketing and development;
It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it;
Clear, easy reports that you can save and/or automate;
OvationTix is willing to work with us to create new solutions for our unique business model.

Puntos en contra

We've had some hiccups with customer service over terminology;
The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc.
I wish the automated receipts and acknowledgements for patrons were a little prettier.

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Respuesta de AudienceView

Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Hillary C.
Sector: Artes escénicas
Tamaño de la empresa: 13-50 empleados
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an excellent box office with expanding development tools

Software usado A diario durante Más de dos años
Revisado el 7/8/2019
Fuente de la reseña: Capterra

Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.

Puntos a favor

I appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360* participation from first RSVP, to package buyer, to donor.

Puntos en contra

The "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like.

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Respuesta de AudienceView

Hi Hillary,

Thank you so much for the review and for the feedback about the Communications Tool. That is definitely a feature that we are looking to improve so I will share your feedback with our product team.

Thanks again!

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Facilidad de uso

Probabilidad de recomendación: 9.0/10

Meredith S.
Sector: Entretenimiento
Tamaño de la empresa: 13-50 empleados
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Great Service for Patrons and Companies Alike!

Software usado A diario durante Más de dos años
Revisado el 21/9/2016
Fuente de la reseña: Capterra

We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

Puntos a favor

- Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets
- Easy to add packages, products and donations to the offerings
- Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions
- Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales)
- Ability to sort donors by category or campaign
- Ability to have multiple donor campaigns for multiple projects
- The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

Puntos en contra

The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

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Respuesta de TheaterMania.com

You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

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Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Penn G.
Sector: Arte y artesanía
Tamaño de la empresa: 13-50 empleados
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Vineyard Theatre OvationTix review

Software usado A diario durante Más de dos años
Revisado el 19/8/2019
Fuente de la reseña: Capterra

The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.

Puntos a favor

The software is super easy to use and, for the most part, logically/intuitively organized.

Puntos en contra

The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.

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Respuesta de AudienceView

Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :)

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Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Steven M.
Sector: Entretenimiento
Tamaño de la empresa: 2-10 empleados
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Perfect! Stellar support, intuitive features, scales with us

Software usado A diario durante 6-12 meses
Revisado el 27/2/2017
Fuente de la reseña: Capterra

Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless.

Puntos a favor

Ease of Use
Quick Set-Up and On-Sales
Integration with Email and Website Platforms
Great Support
Helpful and Ongoing Upgrades
Call Center for Ticket Buyers by Phone
Private, Custom Branding
No Up-Front Cost: we only pay OvationTix when we sell tickets.

Puntos en contra

We aren't a non-profit company, so all the fundraising features in the solution don't really apply to us. This is not a complaint really, but those tools are probably of great use to other companies. We just don't use them.

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Respuesta de TheaterMania.com

Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs.

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Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.3/10
Based on 37 user ratings
Compara con las alternativas según las recomendaciones de los usuarios
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Precios de OvationTix

Precios de OvationTix

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio

Usually no out-of-pocket costs for OvationTix partners. Licensing or a per-ticket fee (any portion of which can be paid by the patron) pricing is typical. Specific pricing provided upon request but general fee pricing is approximately 10% of the value of the ticket.

Usually no out-of-pocket costs for OvationTix partners. Licensing or a per-ticket fee (any portion of which can be paid by the patron) pricing is typical. Specific pricing provided upon request but general fee pricing is approximately 10% of the value of the ticket.

Relación calidad-precio
4.6/5
Based on 37 user ratings
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de OvationTix

Funciones de OvationTix

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Importación y exportación de datos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4.4/5
Based on 37 user ratings
Compara con las alternativas según la valoración de características
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Categorías

Más información sobre OvationTix

Más información sobre OvationTix

Funciones principales de OvationTix

  • Attendance tracking
  • Audience segmentation & targeting
  • Automatic billing
  • Bundled events
  • Call list creation
  • Discounted & free tickets
  • Donation tracking
  • Donor histories
  • Dynamic pricing
  • Fees management
  • Integrated CRM
  • Member & subscriber histories
  • Multi-level subscription management
  • Online booking
  • PCI compliant
  • Patron categorization
  • Patron mapping
  • ROI and conversion tracking
  • Recurring donations
  • Sales reporting

Beneficios

  • Streamline your business and save multiple hours per week by managing ticketing, CRM, fundraising and marketing all from one location.

  • Enhance audience engagement with a 360 data view of your customers and a robust set of marketing tools that help you expand your reach and send more targeted campaigns

  • Cultivate donors with our CRM, task management, patron tagging and communications tracking tools to evolve patrons from first-time ticket buyers to loyal, long-term supporters

  • Save time at the box office with a variety of tools such as our QuickSell+ functionality, automated reporting and list de-duplication that make it easier for you to run your business

  • Get access to a secure, scalable platform with a 7 days a week Help Desk and ongoing training to ensure your business succeeds

  • Preguntas frecuentes sobre OvationTix

    Preguntas frecuentes sobre OvationTix

    He aquí algunas preguntas frecuentes sobre OvationTix.

    P. ¿Qué tipo de planes de precios ofrece OvationTix?

    OvationTix ofrece los siguientes planes de precios:

    Modelo de precios: Suscripción

    Prueba gratis: No disponible

    Usually no out-of-pocket costs for OvationTix partners. Licensing or a per-ticket fee (any portion of which can be paid by the patron) pricing is typical. Specific pricing provided upon request but general fee pricing is approximately 10% of the value of the ticket.

    P. ¿Cuáles son las características principales de OvationTix?

    OvationTix ofrece las siguientes características:

    • Attendance tracking
    • Audience segmentation & targeting
    • Automatic billing
    • Bundled events
    • Call list creation
    • Discounted & free tickets
    • Donation tracking
    • Donor histories
    • Dynamic pricing
    • Fees management
    • Integrated CRM
    • Member & subscriber histories
    • Multi-level subscription management
    • Online booking
    • PCI compliant
    • Patron categorization
    • Patron mapping
    • ROI and conversion tracking
    • Recurring donations
    • Sales reporting

    P. ¿Quiénes son los usuarios habituales de OvationTix?

    Los clientes habituales de OvationTix son:

    Empresas medianas, Sin ánimo de lucro, Empresas pequeñas

    P. ¿Qué idiomas admite OvationTix?

    OvationTix admite los siguientes idiomas:

    Inglés

    P. ¿Qué tipo de planes de precios ofrece OvationTix?

    OvationTix cuenta con los siguientes planes de precios:

    Suscripción

    P. ¿OvationTix es compatible con dispositivos móviles?

    OvationTix admite los siguientes dispositivos:

    Android

    P. ¿Con qué otras aplicaciones se integra OvationTix?

    OvationTix se integra con las siguientes aplicaciones:

    Constant Contact, Mailchimp

    P. ¿Qué tipo de asistencia ofrece OvationTix?

    OvationTix ofrece las siguientes opciones de asistencia:

    Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo