--- description: Información actualizada sobre Tidio. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Tidio con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tidio: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de quejas](/directory/841/complaint-management/software) > [Tidio](/software/105081/tidio-chat) # Tidio Canonical: https://www.getapp.com.mx/software/105081/tidio-chat Página: 1 de 25\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/105081/tidio-chat?page=2) > Tidio es una plataforma de participación y atención al cliente capaz de resolver problemas a través de chatbots basados en reglas (flujos) y asistencia al cliente mediante agentes de IA. Tidio también te permite chatear en vivo con tus clientes y gestionar las quejas desde un punto centralizado. > > Veredicto: 590 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 590 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Tidio ## Contexto comercial - **Precio inicial**: USD 0.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, coreano, danés, español, francés, hebreo, hindi, inglés, italiano, japonés, neerlandés, polaco, portugués, portugués de Brasil, portugués de Portugal, rumano, ruso, sueco, turco, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 202 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Analítica aumentada - Análisis de atención al cliente - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis visual - Aplicación móvil - Aprendizaje automático - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo ## Integraciones (en total: 45) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram … y 30 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software de gestión de quejas](https://www.getapp.com.mx/directory/841/complaint-management/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [Software de soporte al cliente](https://www.getapp.com.mx/directory/562/customer-support/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.mx/directory/1029/customer-satisfaction/software) - [Sistemas automatizados de ventas](https://www.getapp.com.mx/directory/338/sales-force-automation/software) ## Alternativas 1. [Slack](https://www.getapp.com.mx/software/91563/slack) — 4.7/5 (24185 reviews) 2. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4090 reviews) 5. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3470 reviews) ## Opiniones ### "Useful chat tool for customer support" — 5.0/5 > **Roger** | *18 de enero de 2026* | Marketing y publicidad | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. > > **Puntos en contra**: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it\! > > Overall my experience is good. It offers good value for money and works well for customer support and chat automation. ----- ### "Tidio: A Powerful Chat & Automation Tool for Education Systems" — 5.0/5 > **Monika** | *22 de noviembre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly. > > **Puntos en contra**: During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons. > > Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain. ----- ### "Tidio worked great until they doubled their prices in Dec 2024" — 1.0/5 > **Brendan** | *5 de diciembre de 2024* | Organización de eventos | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Tidio integrates with WordPress and facebook business very nicely it also provides CRM function with email. > > **Puntos en contra**: Bad pricing, terrible mobile app and inhonest business practices > > We used tidio for over 6 years in conjunction with our tourism website. We set up flows for FAQ and bots to collect people's contact information before an operator could take over. We shared the operator responsibility between three people which was nice. Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month. This included some kind of promotion because the package we were being migrated to was actually $100 a month\! Our credit card was auto charged. Unfortunately we can't recommend a company that does a bait and switch like this as well as auto charging customers with such an extreme rate hike without notice. On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app. ----- ### "Boosted Our Customer Support Speed" — 5.0/5 > **Prashant** | *26 de octubre de 2025* | Administración educativa | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly. > > **Puntos en contra**: Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early. > > It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects. ----- ### "Tidio Is a Good Choice to Stay Connected with Customers" — 5.0/5 > **Arif** | *22 de octubre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers. > > **Puntos en contra**: Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow. > > We use Tidio to provide a quick response to our customers, ensuring we respond quickly without missing a single message. After integrating Tidio with Slack, all the queries from our art and craft website come straight to our Slack workspace. This helps our team respond more quickly and maintain smooth, hassle-free customer support. ----- Página: 1 de 25\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/105081/tidio-chat?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/105081/tidio-chat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados