Dispatch

Dispatch

Field service software & dispatch for technicians

4.3/5 (31 opiniones)

Información general sobre Dispatch

¿Qué es Dispatch?

Dispatch is a field service software for companies that need to schedule and dispatch field service technicians, and manage jobs from start-to-finish. Organizations can track field workers, invoice customers, and effectively communicate with the team. The platform provides enterprises with a mobile extension of the system and offers a set of self-service products.

Dispatch enables organizations to keep all job-related information in one place, as well as keep track of notes, documents, messages, and more. Users can effectively choose and schedule field workers with the appropriate skill set, availability, and proximity to a job. Dispatchers can track field workers’ real-time locations in a single, aggregated view, as well as communicate with them while in the field via instant messaging.

Dispatch enables field workers to set their working hours, and dispatchers can send instant notifications to them when assigned to a new job. Users can stay on top of what’s going on in the field by getting instant status alerts in real-time, on any mobile device. Customers using Dispatch can get an ETA (estimated time of arrival) of a field worker and view their current location in real-time, as well as communicate directly via phone or text before a job.

Organizations can create branded invoices to send by email, and field workers can accept payments at the job. Customers can rate the service and leave feedback after work has been completed. The Dispatch platform integrates with a wide variety of third-party tools that help automate tedious tasks, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.

Información general sobre Dispatch

Precio

A partir de
USD 99.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs


Funciones de Dispatch

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Dispatch: Find the best worker for a job based on availability, location, and skill set
Captura de pantalla de Dispatch: Find the best worker for a job based on availability, location, and skill set Captura de pantalla de Dispatch: Instantly send notifications when assigning new jobs and get status alerts from field workers Captura de pantalla de Dispatch: View the real-time location of field workers when they're on their way to a job site Captura de pantalla de Dispatch: Provide customers with a live ETA and put them directly in touch with the worker Captura de pantalla de Dispatch: Keep notes, images, documents, communications, time and travel information for each job Captura de pantalla de Dispatch: Email estimates and invoices, and let field workers accept credit cards on the spot Captura de pantalla de Dispatch: Connect services like Quickbooks and Stripe to Dispatch Captura de pantalla de Dispatch: Allow customers to rate their service after a job is completed

Opiniones de Dispatch

Opiniones de Dispatch

Calificación general
4.3
/
5
Excelente
20

Muy bien
5

Normal
3

Pobre
2

Malo
1

Relación calidad-precio
4.5
Funciones
4.4
Facilidad de uso
4.2
Asistencia al cliente
4.3
81% Un ha recomendado esta aplicación
Shivani P.

Best Dispatch system

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.


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Michelle A.

Useful for small business and large business alike

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.


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Paige M.

This software has DRAMATICALLY transformed our business operations!!

All our customer info is harbored for easy access and to reference back when we run into issues or questions!


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Usuario verificado

Price per month excessive for 'subscription features-Customer Set Up Quirky


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Becky T.

Dispatch review

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.


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Shivani P.
Sector: Fabricación de productos eléctricos/electrónicos
Tamaño de la empresa: 2-10 empleados
Traducir a español

Best Dispatch system

Software usado A diario durante Más de dos años
Revisado el 20/12/2019
Fuente de la reseña: Capterra

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

Puntos a favor

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

Puntos en contra

Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Michelle A.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español

Useful for small business and large business alike

Software usado A diario durante Más de dos años
Revisado el 27/3/2020
Fuente de la reseña: Capterra

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

Puntos a favor

I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

Puntos en contra

At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Paige M.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español

This software has DRAMATICALLY transformed our business operations!!

Software usado A diario durante Más de dos años
Revisado el 7/3/2018
Fuente de la reseña: Capterra

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

Puntos a favor

The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

Puntos en contra

IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Traducir a español

Price per month excessive for 'subscription features-Customer Set Up Quirky

Software usado A diario durante 6-12 meses
Revisado el 21/3/2017
Fuente de la reseña: GetApp

Puntos a favor

It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.

Puntos en contra

-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
.
-

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 2.0/10

Becky T.
Sector: Comercio minorista
Tamaño de la empresa: 13-50 empleados
Traducir a español

Dispatch review

Software usado A diario durante 6-12 meses
Revisado el 23/8/2019
Fuente de la reseña: Capterra

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

Puntos a favor

I like how easy it is to use, how quick you can learn how to use it.

Puntos en contra

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
9/10
Basado en 31 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
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Precios de Dispatch

Precios de Dispatch

A partir de
USD 99.00/mes
Prueba gratis
Suscripción
Relación calidad-precio

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

Relación calidad-precio
4.5/5
Basado en 31 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
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Funciones de Dispatch

Funciones de Dispatch

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.4/5
Basado en 31 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Más información sobre Dispatch

Más información sobre Dispatch

Funciones principales de Dispatch

  • Availability
  • Billing and invoicing
  • Billing and payments
  • Communication
  • Contract management
  • Credit card processing
  • Customer database
  • Customer feedback
  • Email estimates and invoices
  • Flexibility
  • Get directions
  • Instant messaging
  • Instantly send notifications
  • Job management
  • Job tracking
  • Keep notes, images, documents
  • Keep track of cash and check payments
  • Location tracking
  • Mobile access
  • Real-time location of field workers
  • Real-time status alerts
  • Record keeping
  • Routing
  • Scheduling
  • Self service portal
  • Service history tracking
  • Status updates
  • Technician management
  • Third party integrations
  • Time and travel information for each job
  • Work order management

Beneficios

  • Dispatch enables companies to keep track of all things related to a job, including notes, documents, and communications, in one centralized platform.

  • Dispatch's location tracking features provide organizations with the real-time location of every field worker in one aggregated view.

  • Field workers can set their working hours via mobile device and instantly receive a notification when assigned to a new job.

  • Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, workers can accept payments on the spot via their mobile device.

  • With Dispatch, customers can rate their experience after a job is completed, and companies can respond to their feedback.

  • Preguntas frecuentes sobre Dispatch

    Preguntas frecuentes sobre Dispatch

    He aquí algunas preguntas frecuentes sobre Dispatch.

    P. ¿Qué tipo de planes de precios ofrece Dispatch?

    Dispatch ofrece los siguientes planes de precios:

    A partir de: USD 99.00/mes

    Modelo de precios: Suscripción

    Prueba gratis: No disponible

    $99 per month, up to 5 techs $199 per month, up to 15 techs $299 per month, up to 25 techs

    P. ¿Cuáles son las características principales de Dispatch?

    Dispatch ofrece las siguientes características:

    • Availability
    • Billing and invoicing
    • Billing and payments
    • Communication
    • Contract management
    • Credit card processing
    • Customer database
    • Customer feedback
    • Email estimates and invoices
    • Flexibility
    • Get directions
    • Instant messaging
    • Instantly send notifications
    • Job management
    • Job tracking
    • Keep notes, images, documents
    • Keep track of cash and check payments
    • Location tracking
    • Mobile access
    • Real-time location of field workers
    • Real-time status alerts
    • Record keeping
    • Routing
    • Scheduling
    • Self service portal
    • Service history tracking
    • Status updates
    • Technician management
    • Third party integrations
    • Time and travel information for each job
    • Work order management

    P. ¿Quiénes son los usuarios habituales de Dispatch?

    Los clientes habituales de Dispatch son:

    Empresas Grandes, Empresas medianas, Empresas pequeñas

    P. ¿Qué idiomas admite Dispatch?

    Dispatch admite los siguientes idiomas:

    Inglés

    P. ¿Qué tipo de planes de precios ofrece Dispatch?

    Dispatch cuenta con los siguientes planes de precios:

    Suscripción

    P. ¿Dispatch es compatible con dispositivos móviles?

    No tenemos información sobre los dispositivos compatibles con Dispatch

    P. ¿Con qué otras aplicaciones se integra Dispatch?

    Dispatch se integra con las siguientes aplicaciones:

    CarShipIO, Dialpad Sell, FastField, High Point GPS, Maintenance Care, Marketo, PASEO, Todoist, Xero, Zubie

    P. ¿Qué tipo de asistencia ofrece Dispatch?

    Dispatch ofrece las siguientes opciones de asistencia:

    Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica