TimeTap

Software de programación de citas online para pymes

4.5 /5 (203 opiniones) ¡Escribe una reseña!

Información general sobre TimeTap

¿Qué es TimeTap?

TimeTap es un software de programación de citas online para pequeñas y medianas empresas y profesionales independientes que gestionan muchas citas y reservas mensualmente. La solución es versátil para su uso en casi cualquier sector. Ayuda a acabar con las llamadas perdidas y las ausencias permitiendo que los clientes reserven y gestionen sus propias citas online.

Las empresas basadas en citas pueden recurrir a un enfoque centrado en el cliente gestionando sus citas con los calendarios y listas de TimeTap. Los usuarios pueden comprobarlos y gestionar su tiempo fácilmente. Tanto el personal como los clientes pueden automatizar su programación y reservas. Las empresas pueden programar un número ilimitado de citas cada mes y crear campos personalizados de clientes para obtener la información necesaria para la reserva.

Los calendarios flexibles permiten a los usuarios ajustar sus horarios en una vista personalizada. Las listas ayudan a categorizar las citas como completadas, canceladas o ausentes. Los correos electrónicos automatizados confirman, recuerdan y supervisan las citas de los clientes. Permite configurar las preferencias de entrega. TimeTap incluye opciones de listas de espera, múltiples calendarios de personal y reservas de personal al que dirigir clientes dedicados.

Las empresas pueden copiar y pegar un código personalizado para incrustar el programador en su sitio web o en su perfil de redes sociales. La aplicación móvil de TimeTap permite a los usuarios programar citas con los clientes, verificar la disponibilidad diaria y más, en cualquier momento y en cualquier lugar. TimeTap ayuda a que los clientes estén cualificados para las citas formulando preguntas de selección y cargando de forma segura archivos y documentos de clientes en la nube.

Información general sobre TimeTap

Precio

A partir de
USD 19.95/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de TimeTap

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Medios

View appointment lists
Take bookings online
Visualize schedules
See a list of clients
Manage settings
Enter appointment details
Mark appointments as completed
Create client profiles with custom fields
Setup recurring appointments
Adjust availability
Vídeo de TimeTap Captura de pantalla de TimeTap: View appointment lists Captura de pantalla de TimeTap: Take bookings online Captura de pantalla de TimeTap: Visualize schedules Captura de pantalla de TimeTap: See a list of clients Captura de pantalla de TimeTap: Manage settings Captura de pantalla de TimeTap: Enter appointment details Captura de pantalla de TimeTap: Mark appointments as completed Captura de pantalla de TimeTap: Create client profiles with custom fields Captura de pantalla de TimeTap: Setup recurring appointments Captura de pantalla de TimeTap: Adjust availability

Opiniones de TimeTap

Opiniones de TimeTap

Calificación general
4.5
/
5
Excelente
127

Muy bien
54

Normal
18

Pobre
2

Malo
2

Relación calidad-precio
4.4
Funciones
4.3
Facilidad de uso
4.3
Asistencia al cliente
4.6
89% Un ha recomendado esta aplicación
Jennifer N.

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted...

Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.


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Kathy C.

Just what I needed, and more than I hoped


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Todd W.

Instant Access with Customizations

Overall, I'm pleased with the results. Because it's not super-slick, my clients often call or text me instead of using it for booking, but on the back-end, I rely on it to organize my appointments, invoicing and online payments.


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Mike D.

Bike fitting appointment challenges

I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.


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Joel Q.

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.


Traducir con Google
Jennifer N.
Sector: Cuidado de la salud mental
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Traducir a español

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

Software usado A diario durante 1-5 meses
Revisado el 19/4/2018
Fuente de la reseña: Capterra

Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Puntos a favor

As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Puntos en contra

The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

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Respuesta de TimeTap

Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Kathy C.
Traducir a español
Traducir a español

Just what I needed, and more than I hoped

Software usado A diario durante Más de dos años
Revisado el 30/1/2018
Fuente de la reseña: Capterra

Puntos a favor

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Puntos en contra

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

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Respuesta de TimeTap

Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Todd W.
Sector: Fotografía
Tamaño de la empresa: Trabajador autónomo
Traducir a español
Traducir a español

Instant Access with Customizations

Software usado Semanalmente durante 6-12 meses
Revisado el 21/1/2021
Fuente de la reseña: Capterra

Overall, I'm pleased with the results. Because it's not super-slick, my clients often call or text me instead of using it for booking, but on the back-end, I rely on it to organize my appointments, invoicing and online payments.

Puntos a favor

I really appreciated the quick access to online booking features, and ready-made forms. It allowed me to instantly create a booking portal for my new business.

Puntos en contra

As this platform is applicable to almost any industry, the templates are very general and they are not intuitive enough to easily create the process I'd like for my clients. I believe that there are ways of making this more fluid, but could take time, effort and expense to implement.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Mike D.
Sector: Comercio minorista
Tamaño de la empresa: 11-50 empleados
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Traducir a español

Bike fitting appointment challenges

Software usado A diario durante 1-5 meses
Revisado el 9/10/2018
Fuente de la reseña: Capterra

I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Puntos a favor

sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Puntos en contra

Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

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Respuesta de TimeTap

Hi Mike,

So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.

Thanks,
Lucy

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 3.0/10

Joel Q.
Traducir a español
Traducir a español

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

Software usado A diario durante Más de un año
Revisado el 31/5/2018
Fuente de la reseña: Capterra

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Puntos a favor

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Puntos en contra

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

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Respuesta de TimeTap

Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.4/10
Basado en 203 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de TimeTap

Precios de TimeTap

A partir de
USD 19.95/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.4/5
Basado en 203 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de TimeTap

Funciones de TimeTap

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4.3/5
Basado en 203 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre TimeTap

Preguntas frecuentes sobre TimeTap

He aquí algunas preguntas frecuentes sobre TimeTap.

P. ¿Qué tipo de planes de precios ofrece TimeTap?

TimeTap ofrece los siguientes planes de precios:

A partir de: USD 19.95/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de TimeTap?

No tenemos información sobre las características de TimeTap

P. ¿Quiénes son los usuarios habituales de TimeTap?

Los clientes habituales de TimeTap son:

Empresas pequeñas, Empresas medianas

P. ¿Qué idiomas admite TimeTap?

TimeTap admite los siguientes idiomas:

Inglés

P. ¿TimeTap es compatible con dispositivos móviles?

TimeTap admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra TimeTap?

TimeTap se integra con las siguientes aplicaciones:

Google Calendar

P. ¿Qué tipo de asistencia ofrece TimeTap?

TimeTap ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica, Preguntas frecuentes