Mitrefinch

Mitrefinch

Attendance technology for a more efficient workforce.

3.9/5 (40 reseñas)

Información general sobre Mitrefinch

Mitrefinch is a complete workforce management solution for medium-to-large organizations (100+ employees) across the world. Mitrefinch integrates employee personal information, probation, training and records in one location and includes modules for time and attendance tracking, employee scheduling, absence & leave management and mobile workforce management. The software is suitable for use by companies across a range of workforce-oriented industries including finance, retail, hospitality, construction, government, healthcare, manufacturing, and more.

Subject to authorization, employees can update their personal information, certifications, etc. themselves, without having to go through HR. This not only saves times and effort for HR staff but empowers employees. From the same portal, employees can view their leave balances and submit time-off requests

Mitrefinch's Time Allocation System (TAS) helps HR teams to accurately track jobs and manage performance, compare tasks and costs, labor plan, and control overtime. The Project Analysis Module - one of several integrated apps - tracks projects by cost and displays over-budget items by highlighting them red on a graph.

Mitrefinch's Employee Scheduling module enables the creation of complex schedules which take into account availability, pay rate, and predefined skills. The module automates scheduling tasks and facilitates communication with employees about shift requests and availability.

Mitrefinch Absence Management provides complete visibility of employee absences, tracks who is away when they shouldn't be, identifies trends and recurring absences, and prompts the appropriate action. This module can also be used to track PTO (paid time off), automate leave and determine employee FMLA eligibility.

Precio

A partir de
N/A
Opciones de precios
Prueba gratis
Licencia de pago único
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Canadá, Europa, Alemania y otros 3, México, Reino Unido, Estados Unidos

Idiomas admitidos

Inglés, Francés, Alemán, Español

Reseñas de Mitrefinch

Calificación general
3.9/5
80% reseñas positivas
17
Excelente
15
Muy bien
3
Media
3
Mediocre
2
Horrible
Traducir con Google

Good functionality but poor customer service

Software usado A diario durante Más de dos años
Revisado el 26/3/2019
Fuente de la reseña: Capterra

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while Leanne was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Puntos a favor

Ability to deal with open finish times and multiple shift patterns.
Calculations allows for bespoke business logic without development.
Web TMS is good.
Has reduced payroll queries.
Email encrypted payslips.

Puntos en contra

Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it.

System flexibility can be its downfall in that its complex for new users to pick up.

Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, Leanne, filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before.

Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time.

Paid for training was insufficient and not compensated.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

5.0/10
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ALWAYS great customer support!

Software usado A diario durante Más de un año
Revisado el 21/6/2017
Fuente de la reseña: SoftwareAdvice

Puntos a favor

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Puntos en contra

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
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Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Revisado el 14/7/2016
Fuente de la reseña: SoftwareAdvice

Puntos a favor

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Puntos en contra

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
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A title is not required for a survey.

Revisado el 12/5/2016
Fuente de la reseña: SoftwareAdvice

Puntos a favor

Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Puntos en contra

Software has some limitations on how it performs. Must be configured properly from the beginning.

System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.

I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

7.0/10
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Mitrefinch

Software usado Semanalmente durante Más de dos años
Revisado el 8/4/2019
Fuente de la reseña: Capterra

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Puntos a favor

We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

Puntos en contra

We have no real issues to report under the "cons" section. The software does what we need it to do.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10

Precios de Mitrefinch

A partir de
N/A
Opciones de precios
Prueba gratis
Licencia de pago único
Suscripción
Relación calidad-precio

Contact Mitrefinch for pricing information or a quote.

Funciones de Mitrefinch

  • Gestión de la conformidad
  • Notificaciones automáticas
  • Portal de empleados
  • Portal para empleados
  • Recordatorios automáticos
  • Seguimiento de tiempo y asistencia

  • API
  • Base de datos de empleados
  • Contratación de empleados
  • Creación de informes en tiempo real
  • Creación de informes personalizables
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Gestión de contrataciones
  • Gestión de empleados
  • Importación y exportación de datos
  • Integración de terceros
  • Panel de actividades
  • Seguimiento de actividades
  • Seguimiento de candidatos

Más información sobre Mitrefinch

Funciones principales de Mitrefinch

  • Absence management
  • Automated scheduling
  • Biometrics
  • Certification tracking
  • Cost tracking
  • Employee portal
  • Employee self service
  • Employee time clock
  • Overtime calculation
  • Overtime tracking
  • Payroll integration
  • Payroll management
  • Performance appraisal
  • Project time tracking
  • Role-based permissions
  • Skills tracking
  • User access controls
  • Vacation / leave tracking

Beneficios

  • Mitrefinch allows employees to update and control their personal information (address, emergency contact, certifications, etc.) themselves, without having to go through HR.

  • Powerful reporting helps HR managers to analyze performance, understand impact and forward-plan to meet business objectives.

  • Biometric time and attendance tracking guarantees the capture of correct employee attendance information and eliminates the possibility of buddy clocking.

  • Mitrefinch ensures workplace health and safety compliance by keeping a real-time record of who is on site.

  • With Mitrefinch's Time Allocation System (TAS), projects, tasks and budgets can be tracked and compared across multiple cost centres.

  • Mitrefinch's employee scheduling module considers availability, pay rates, and predefined skills to create optimal, budget-friendly staff schedules.

  • Mitrefinch's absence management module tracks employee absence and identifies trends and recurring absences so that the necessary action can be taken.

  • Preguntas frecuentes sobre Mitrefinch

    He aquí algunas preguntas frecuentes sobre Mitrefinch.

    P. ¿Qué tipo de planes de precios ofrece Mitrefinch?

    Mitrefinch ofrece los siguientes planes de precios:

    Modelo de precios: Licencia de pago único, Suscripción

    Prueba gratis: No disponible

    Contact Mitrefinch for pricing information or a quote.

    P. ¿Cuáles son las características principales de Mitrefinch?

    Mitrefinch ofrece las siguientes características:

    • Absence management
    • Automated scheduling
    • Biometrics
    • Certification tracking
    • Cost tracking
    • Employee portal
    • Employee self service
    • Employee time clock
    • Overtime calculation
    • Overtime tracking
    • Payroll integration
    • Payroll management
    • Performance appraisal
    • Project time tracking
    • Role-based permissions
    • Skills tracking
    • User access controls
    • Vacation / leave tracking

    P. ¿Quiénes son los usuarios habituales de Mitrefinch?

    Los clientes habituales de Mitrefinch son:

    Empresas Grandes, Empresas medianas, Administraciones públicas

    P. ¿Qué idiomas admite Mitrefinch?

    Mitrefinch admite los siguientes idiomas:

    Inglés, Francés, Alemán, Español

    P. ¿Qué tipo de planes de precios ofrece Mitrefinch?

    Mitrefinch cuenta con los siguientes planes de precios:

    Licencia de pago único, Suscripción

    P. ¿Mitrefinch es compatible con dispositivos móviles?

    Mitrefinch admite los siguientes dispositivos:

    iPhone

    P. ¿Con qué otras aplicaciones se integra Mitrefinch?

    No tenemos información sobre los tipos de integración de Mitrefinch

    P. ¿Qué tipo de asistencia ofrece Mitrefinch?

    Mitrefinch ofrece las siguientes opciones de asistencia:

    Preguntas frecuentes, Asistencia en línea, Asistencia telefónica