--- description: Información actualizada sobre Ytel. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Ytel con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Ytel: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/275/call-center/software) > [Ytel](/software/104729/x5-cloud-contact-center) # Ytel Canonical: https://www.getapp.com.mx/software/104729/x5-cloud-contact-center Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/104729/x5-cloud-contact-center?page=2) > Ideal para generación de clientes potenciales y empresas con necesidades de funciones avanzadas de llamadas y mensajes de texto salientes. Cumple con TCPA, FCC y CRTC cuando se utiliza correctamente. > > Veredicto: 26 usuarios lo han valorado con **3.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.9/5** | 26 Opiniones | | Facilidad de uso | 3.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.4/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sharpen - **Ubicación**: Indianapolis, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 100.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - API - Acceso móvil - Alerts/Escalation - Archivo y conservación - Base de datos de clientes - Base de datos de contactos - CRM - Captura de clientes potenciales - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica mixto - Chat en vivo - Chat y mensajería - Comunicaciones unificadas - Comunicación multicanal - Conexiones SIP - Conexión VoIP - Conformidad FCC - Conformidad FTC - Controles o permisos de acceso ## Integraciones (en total: 6) - HubSpot Marketing Hub - Keap - Salesforce Marketing Cloud - Velocify - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) - [Software de contact center](https://www.getapp.com.mx/directory/593/contact-center/software) - [Software de marcador predictivo](https://www.getapp.com.mx/directory/849/predictive-dialer/software) - [Sistemas IVR](https://www.getapp.com.mx/directory/289/ivr/software) - [Programas para grabar llamadas](https://www.getapp.com.mx/directory/935/call-recording/software) ## Alternativas 1. [Bitrix24](https://www.getapp.com.mx/software/90602/bitrix24) — 4.2/5 (1009 reviews) 2. [Five9](https://www.getapp.com.mx/software/91276/five9) — 4.2/5 (487 reviews) 3. [Squaretalk](https://www.getapp.com.mx/software/106691/squaretalk-matrix) — 4.8/5 (134 reviews) 4. [RingCX](https://www.getapp.com.mx/software/105435/ringcentral-contact-center) — 4.2/5 (265 reviews) 5. [NiCE CXone](https://www.getapp.com.mx/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) ## Opiniones ### "An excellent program that scales up well with our company, increasing calls and efficiency." — 5.0/5 > **Usuario verificado** | *6 de mayo de 2018* > > **Puntos a favor**: This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless. > > **Puntos en contra**: There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate. ----- ### "Ytel: Efficient Dialer" — 4.0/5 > **Jessy** | *25 de julio de 2019* | Propiedad inmobiliaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess\! Speedy dials\! saves time\! > > **Puntos en contra**: There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls\! > > Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done\! ----- ### "Simple on the Front End and Difficult on the Back End" — 2.0/5 > **Usuario verificado** | *20 de diciembre de 2018* | Telecomunicaciones | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: The interface at the agent level is very simple to navigate and is easy to use and understand with very little training. > > **Puntos en contra**: Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs. Tech support also isn't entirely helpful. ----- ### "Tried Many Call Center Solutions, None of them come CLOSE to Ytel\!" — 5.0/5 > **Ryan** | *3 de junio de 2016* | Educación primaria/secundaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on\! When you need support or have an issue (very rare), they have an actual qualified support team IN the US\! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple\! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system\! Seriously, it does not get any easier\!\! > > **Puntos en contra**: I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great\! ----- ### "Patrick Deserves a PLATINUM metal \!" — 4.0/5 > **Holly** | *3 de agosto de 2016* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: PATRICK\! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty" > > **Puntos en contra**: There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not. > > I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful\! Patrick is a CHAMP\! He has taken a lot of time to make sure that I don't blow anything up\! I look forward to working with him as we set up a new streamlined system, ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/104729/x5-cloud-contact-center?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/104729/x5-cloud-contact-center) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados