Infor Sales & Catering

Solución de gestión de eventos basada en web para empresas de catering

Sobre Infor Sales & Catering

ReServe Event Management es una solución basada en web que ayuda a los proveedores de catering y organizadores de eventos a gestionar y realizar diversas actividades relativas a la organización de eventos de catering. Con sede en California, ReServe Interactive proporciona software de hostelería a pequeñas y medianas empresas, principalmente en los Estados Unidos y Canadá.

La solución de gestión de catering ReServe Cloud ha sido diseñada con una tecnología patentada de ciclo de vida de eventos que permite a las empresas automatizar las actividades de gestión del evento, desde la gestión de consultas hasta la facturación a los clientes. La solución proporciona un calendario de vista múltiple para mostrar las reservas mensuales, verificar los espacios disponibles y establecer alertas para eventos reservados. Los usuarios también pueden personalizar las reservas con diferentes esquemas de códigos de color y resaltar el estado de la reserva como pendiente, en curso o cancelada. La función de generador de órdenes de servicio (BEO), de tipo apuntar y hacer clic, permite a los usuarios crear propuestas personalizadas al instante seleccionando valores de listas de menú predefinidas, artículos de servicio y opciones de precios.

La solución de gestión de catering de ReServe ayuda a las empresas a almacenar los detalles de sus clientes, como la información de contacto, el menú preferido y el historial de pedidos anteriores en una base de datos centralizada. Las empresas pueden usar esta información para contactar a sus clientes con nuevos pedidos o ejecutar distintas campañas de promoción. Los usuarios pueden generar listas de tareas diarias y establecer recordatorios para seguimientos urgentes. Con la función de correo electrónico integrada, los usuarios pueden enviar comunicaciones por correo electrónico a sus clientes y socios directamente desde la solución usando su cuenta de correo electrónico preferida. Otras funciones incluyen recepción de pagos electrónicos, creación de informes personalizados, firma digital de propuestas y supervisión del progreso del evento a través de un panel intuitivo en tiempo real.

Dispositivos

Tamaño de la empresa

P M G

Imágenes

Track daily bookings from any web-based system
Access ReServe on mobiles and tablets
Book reservations
Manage customer wait lists
Ver 5 más
Vídeo de Infor Sales & Catering
Captura de pantalla de Infor Sales & Catering: Track daily bookings from any web-based system Captura de pantalla de Infor Sales & Catering: Access ReServe on mobiles and tablets Captura de pantalla de Infor Sales & Catering: Book reservations Captura de pantalla de Infor Sales & Catering: Manage customer wait lists

Funciones

Características totales de Infor Sales & Catering: 50

  • API
  • Arrastrar y soltar
  • Automatización de marketing
  • Base de datos de clientes
  • Bodas/fiestas
  • CRM
  • Calendario de eventos
  • Conferencias/convenciones
  • Confirmación y recordatorios
  • Creación de informes/análisis
  • Facturación
  • Firma electrónica
  • Generación de propuestas
  • Gestión de auditorías
  • Gestión de banquetes
  • Gestión de calendarios
  • Gestión de camareros
  • Gestión de cocinas y de menús
  • Gestión de contratos o licencias
  • Gestión de correo electrónico
  • Gestión de costes
  • Gestión de empleados
  • Gestión de eventos
  • Gestión de exposiciones y de proveedores
  • Gestión de facturas
  • Gestión de inscripción
  • Gestión de instalaciones
  • Gestión de inventarios
  • Gestión de listas de espera
  • Gestión de membresías
  • Gestión de participantes
  • Gestión de pedidos
  • Gestión de receptas
  • Gestión de recursos
  • Gestión de reservas
  • Gestión de reservas
  • Gestión de reservas por grupos de habitaciones
  • Gestión de ventas
  • Gestión del ciclo de vida
  • Ludificación
  • Marketing por correo electrónico
  • Pagos electrónicos
  • Pagos en línea
  • Panel de actividades
  • Presupuestos y estimaciones
  • Procesamiento de pagos
  • Programación de eventos
  • Recordatorios
  • Reserva en línea
  • Sincronización de calendario

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Opiniones

Calificación general

4.7 /5
(66)
Relación calidad-precio
4.6/5
Funciones
4.5/5
Facilidad de uso
4.3/5
Asistencia al cliente
4.9/5

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Mostrando 5 opiniones de 66
Sarah S.
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 501-1,000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Making my Life easier!

Revisado el 10/8/2018

I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work...

I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!

Puntos a favor

Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!

Puntos en contra

For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!

Respuesta de ReServe Interactive

Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf!

Tamara P.
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Software!

Revisado el 17/8/2016

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It...

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Puntos a favor

Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Puntos en contra

I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Respuesta de ReServe Interactive

Dear Tamara,
Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you.
Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions!

Kindest Regards,
ReServe Sales

Usuario verificado
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Useful but not user-friendly

Revisado el 14/11/2017

The ability to have everything on one site helped a lot. The communication between client and venue...

The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

Puntos a favor

It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

Puntos en contra

It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

Respuesta de ReServe Interactive

Dear Reviewer,
Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725.
Kind Regards,
Mike Edmeyer, VP Sales

Michael D.
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Event Management & Online Reservation Powerhouse

Revisado el 3/8/2016

When redesigning our mobile-optimized user friendly website, I wanted to include something unheard...

When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.

Puntos a favor

In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

Puntos en contra

When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it.

Respuesta de ReServe Interactive

Hello Michael,
We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership!

Continued Success!
Team ReServe

Troy S.
Calificación general
  • Sector: Hostelería
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Epic Sales Management Tool

Revisado el 25/6/2016

I have been working with Mike and Reserve now for almost 10 years and with all three of the...

I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.

Puntos a favor

These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...

Puntos en contra

If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.

Mostrando 5 opiniones de 66 Todas las opiniones

Preguntas frecuentes sobre Infor Sales & Catering

He aquí algunas preguntas frecuentes sobre Infor Sales & Catering.

Infor Sales & Catering ofrece los siguientes planes de precios:

  • A partir de:
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

No tenemos información sobre las características de Infor Sales & Catering

Los clientes habituales de Infor Sales & Catering son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

No tenemos información sobre los idiomas que admite Infor Sales & Catering

Infor Sales & Catering admite los siguientes dispositivos:

iPhone (móvil), iPad (móvil)

Infor Sales & Catering se integra con las siguientes aplicaciones:

Stripe

Infor Sales & Catering ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Asistencia telefónica, 24/7 (asistencia directa), Chat

Categorías relacionadas

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