ReServe Event Management

Solución de gestión de eventos basada en web para empresas de catering

4.7 /5 (66 opiniones) ¡Escribe una reseña!

Información general sobre ReServe Event Management

¿Qué es ReServe Event Management?

ReServe Event Management es una solución basada en web que ayuda a los proveedores de catering y organizadores de eventos a gestionar y realizar diversas actividades relativas a la organización de eventos de catering. Con sede en California, ReServe Interactive proporciona software de hostelería a pequeñas y medianas empresas, principalmente en los Estados Unidos y Canadá.

La solución de gestión de catering ReServe Cloud ha sido diseñada con una tecnología patentada de ciclo de vida de eventos que permite a las empresas automatizar las actividades de gestión del evento, desde la gestión de consultas hasta la facturación a los clientes. La solución proporciona un calendario de vista múltiple para mostrar las reservas mensuales, verificar los espacios disponibles y establecer alertas para eventos reservados. Los usuarios también pueden personalizar las reservas con diferentes esquemas de códigos de color y resaltar el estado de la reserva como pendiente, en curso o cancelada. La función de generador de órdenes de servicio (BEO), de tipo apuntar y hacer clic, permite a los usuarios crear propuestas personalizadas al instante seleccionando valores de listas de menú predefinidas, artículos de servicio y opciones de precios.

La solución de gestión de catering de ReServe ayuda a las empresas a almacenar los detalles de sus clientes, como la información de contacto, el menú preferido y el historial de pedidos anteriores en una base de datos centralizada. Las empresas pueden usar esta información para contactar a sus clientes con nuevos pedidos o ejecutar distintas campañas de promoción. Los usuarios pueden generar listas de tareas diarias y establecer recordatorios para seguimientos urgentes. Con la función de correo electrónico integrada, los usuarios pueden enviar comunicaciones por correo electrónico a sus clientes y socios directamente desde la solución usando su cuenta de correo electrónico preferida. Otras funciones incluyen recepción de pagos electrónicos, creación de informes personalizados, firma digital de propuestas y supervisión del progreso del evento a través de un panel intuitivo en tiempo real.

Información general sobre ReServe Event Management

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de ReServe Event Management

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá
Idiomas admitidos
Inglés

Medios

Track daily bookings from any web-based system
Access ReServe on mobiles and tablets
Book reservations
Manage customer wait lists
Vídeo de ReServe Event Management Captura de pantalla de ReServe Event Management: Track daily bookings from any web-based system Captura de pantalla de ReServe Event Management: Access ReServe on mobiles and tablets Captura de pantalla de ReServe Event Management: Book reservations Captura de pantalla de ReServe Event Management: Manage customer wait lists

Opiniones de ReServe Event Management

Opiniones de ReServe Event Management

Calificación general
4.7
/
5
Excelente
46

Muy bien
19

Normal
1

Pobre
0

Malo
0

Relación calidad-precio
4.6
Funciones
4.5
Facilidad de uso
4.3
Asistencia al cliente
4.9
98% Un ha recomendado esta aplicación
Sarah S.

Making my Life easier!

I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!


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Tamara P.

Great Software!

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!


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Usuario verificado

Useful but not user-friendly

The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.


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Michael D.

Event Management & Online Reservation Powerhouse

When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.


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Troy S.

Epic Sales Management Tool

I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.


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Sarah S.
Sector: Consultoría de gestión
Tamaño de la empresa: 501-1000 empleados
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Making my Life easier!

Software usado A diario durante Más de dos años
Revisado el 10/8/2018
Fuente de la reseña: Capterra

I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!

Puntos a favor

Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!

Puntos en contra

For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!

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Respuesta de ReServe Interactive

Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Tamara P.
Sector: Hostelería
Tamaño de la empresa: 51-200 empleados
Traducir a español
Traducir a español

Great Software!

Software usado A diario durante 1-5 meses
Revisado el 17/8/2016
Fuente de la reseña: Capterra

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Puntos a favor

Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Puntos en contra

I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

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Respuesta de ReServe Interactive

Dear Tamara,
Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you.
Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions!

Kindest Regards,
ReServe Sales

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Usuario verificado
Sector: Hostelería
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Useful but not user-friendly

Software usado A diario durante 6-12 meses
Revisado el 14/11/2017
Fuente de la reseña: Capterra

The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

Puntos a favor

It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

Puntos en contra

It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

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Respuesta de ReServe Interactive

Dear Reviewer,
Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725.
Kind Regards,
Mike Edmeyer, VP Sales

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Michael D.
Sector: Alimentación y bebidas
Tamaño de la empresa: 201-500 empleados
Traducir a español
Traducir a español

Event Management & Online Reservation Powerhouse

Software usado A diario durante 1-5 meses
Revisado el 3/8/2016
Fuente de la reseña: Capterra

When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.

Puntos a favor

In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

Puntos en contra

When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it.

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Respuesta de ReServe Interactive

Hello Michael,
We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership!

Continued Success!
Team ReServe

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Troy S.
Sector: Hostelería
Traducir a español
Traducir a español

Epic Sales Management Tool

Software usado A diario durante Más de dos años
Revisado el 25/6/2016
Fuente de la reseña: Capterra

I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.

Puntos a favor

These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...

Puntos en contra

If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.4/10
Basado en 66 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de ReServe Event Management

Precios de ReServe Event Management

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.6/5
Basado en 66 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de ReServe Event Management

Funciones de ReServe Event Management

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4.5/5
Basado en 66 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre ReServe Event Management

Preguntas frecuentes sobre ReServe Event Management

He aquí algunas preguntas frecuentes sobre ReServe Event Management.

P. ¿Qué tipo de planes de precios ofrece ReServe Event Management?

ReServe Event Management ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de ReServe Event Management?

No tenemos información sobre las características de ReServe Event Management

P. ¿Quiénes son los usuarios habituales de ReServe Event Management?

Los clientes habituales de ReServe Event Management son:

Empresas pequeñas, Empresas medianas

P. ¿Qué idiomas admite ReServe Event Management?

ReServe Event Management admite los siguientes idiomas:

Inglés

P. ¿ReServe Event Management es compatible con dispositivos móviles?

ReServe Event Management admite los siguientes dispositivos:

iPad

P. ¿Con qué otras aplicaciones se integra ReServe Event Management?

ReServe Event Management se integra con las siguientes aplicaciones:

EventMobi, Stripe

P. ¿Qué tipo de asistencia ofrece ReServe Event Management?

ReServe Event Management ofrece las siguientes opciones de asistencia:

Tutoriales en vídeo, Asistencia telefónica, Asistencia en línea