ServiceTitan

El software de gestión n.º 1 para contratistas de servicios a domicilio.

4.5 /5 (158 opiniones) ¡Escribe una reseña!

Información general sobre ServiceTitan

¿Qué es ServiceTitan?

ServiceTitan es un sistema de gestión de servicios externos que ofrece una solución móvil y basada en la web para programar y despachar llamadas, facturar, procesar pagos, crear informes, analizar el rendimiento de ventas y más. El sistema está diseñado para ser utilizado por las empresas de servicios a domicilio en las industrias de climatización, plomería, electricidad y puertas de garaje.

ServiceTitan permite a los usuarios realizar un seguimiento del rendimiento de ventas de sus técnicos, con la opción de utilizar tablas de clasificación para impulsar la competencia y fomentar el aumento del rendimiento. También se pueden detectar las áreas de mejora para identificar y utilizar para identificar al personal que requiere capacitación u orientación específica. Las conversiones de llamadas telefónicas y el rendimiento de reserva de llamadas también se pueden monitorear, y los usuarios pueden identificar las oportunidades perdidas al revisar las llamadas no reservadas. ServiceTitan identifica automáticamente qué campaña ha generado la llamada de cada cliente, lo que permite determinar los ingresos y el retorno de la inversión (ROI) de cada campaña. También se pueden identificar y fijar como objetivos las ubicaciones más rentables.

La aplicación móvil ServiceTitan para Android e iOS posibilita que los técnicos vean sus trabajos asignados con indicaciones de manejo, agreguen notas de llamadas de servicio, creen facturas, procesen pagos de clientes y recopilen electrónicamente firmas de clientes en el campo. ServiceTitan también incluye integración con GPS, mensajería SMS bidireccional entre despachadores y técnicos y pistas completas de auditoría de los trabajos, y los usuarios pueden configurar flujos de trabajo ejecutivos, programar informes y configurar alertas por trabajos cancelados y llamadas no reservadas.

Información general sobre ServiceTitan

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de ServiceTitan

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá
Idiomas admitidos
Inglés

Medios

Captura de pantalla de ServiceTitan: Captura de pantalla de ServiceTitan: Captura de pantalla de ServiceTitan: Captura de pantalla de ServiceTitan: Captura de pantalla de ServiceTitan:

Opiniones de ServiceTitan

Opiniones de ServiceTitan

Calificación general
4.5
/
5
Excelente
123

Muy bien
22

Normal
3

Pobre
3

Malo
7

Relación calidad-precio
3.9
Funciones
4.3
Facilidad de uso
4.4
Asistencia al cliente
4.6
92% Un ha recomendado esta aplicación
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


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Stacy F.

Best Decision I made in 13 years of Business!

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!


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Hunter L.

False Promises and Never Ending Issues

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an


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Anthony H.

Well worth the money!

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.


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Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


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Marlin C.
Sector: Construcción
Tamaño de la empresa: 11-50 empleados
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Best in the biz

Software usado A diario durante Más de un año
Revisado el 7/5/2019
Fuente de la reseña: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Puntos a favor

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Puntos en contra

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

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Respuesta de ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Stacy F.
Sector: Construcción
Tamaño de la empresa: 11-50 empleados
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Traducir a español

Best Decision I made in 13 years of Business!

Software usado A diario durante Más de un año
Revisado el 16/9/2020
Fuente de la reseña: Capterra

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Puntos a favor

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Puntos en contra

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

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Respuesta de ServiceTitan

Stacy,

It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Hunter L.
Sector: Construcción
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

False Promises and Never Ending Issues

Software usado A diario durante 1-5 meses
Revisado el 15/4/2020
Fuente de la reseña: Capterra

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Puntos a favor

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Puntos en contra

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

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Respuesta de ServiceTitan

Hi Hunter,

We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Anthony H.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Well worth the money!

Software usado A diario durante Más de dos años
Revisado el 24/9/2020
Fuente de la reseña: Capterra

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.

Puntos a favor

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Puntos en contra

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Haley D.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
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Great product - not right for us.

Software usado A diario durante Más de un año
Revisado el 27/3/2020
Fuente de la reseña: Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Puntos a favor

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Puntos en contra

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

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Respuesta de ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
9/10
Basado en 158 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de ServiceTitan

Precios de ServiceTitan

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
3.9/5
Basado en 158 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de ServiceTitan

Funciones de ServiceTitan

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.3/5
Basado en 158 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre ServiceTitan

Preguntas frecuentes sobre ServiceTitan

He aquí algunas preguntas frecuentes sobre ServiceTitan.

P. ¿Qué tipo de planes de precios ofrece ServiceTitan?

ServiceTitan ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de ServiceTitan?

No tenemos información sobre las características de ServiceTitan

P. ¿Quiénes son los usuarios habituales de ServiceTitan?

Los clientes habituales de ServiceTitan son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite ServiceTitan?

ServiceTitan admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ServiceTitan?

ServiceTitan cuenta con los siguientes planes de precios:

Suscripción

P. ¿ServiceTitan es compatible con dispositivos móviles?

ServiceTitan admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra ServiceTitan?

ServiceTitan se integra con las siguientes aplicaciones:

BirdEye, ClearPathGPS, ClearPathGPS, Profit Rhino, QuickBooks Online Advanced, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

P. ¿Qué tipo de asistencia ofrece ServiceTitan?

ServiceTitan ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Preguntas frecuentes, Foro, Base de conocimientos, Tutoriales en vídeo