User

User

The engine of growth.

4.5/5 (17 opiniones)

Información general sobre User

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: http://bit.ly/2WteCt0

Precio

A partir de
USD 79.00/mes
Opciones de precios
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica

Idiomas admitidos

Árabe, Chino (simplificado), Checo, Danés, Neerlandés y otros 19, Inglés, Finés, Francés, Alemán, Hebreo, Húngaro, Indonesio, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Tailandés, Turco, Ucraniano

Reseñas de User

Calificación general
4.5/5
88% reseñas positivas
12
Excelente
3
Muy bien
1
Media
0
Mediocre
1
Horrible
Evelyn R.
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Conversion rate UP

Software usado A diario durante Más de un año
Revisado el 24/8/2016
Fuente de la reseña: Capterra

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Puntos a favor

+ super advanced marketing campaign builder
+ easy to install (custom script, JS)
+ custom attributes you can add

Puntos en contra

- advanced Actions can be confusing
- basic look of a live chat (but I see they improved it though)

Respuesta de UserEngage

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Monika S.
Traducir con Google

Some fedback

Software usado A diario durante 1-5 meses
Revisado el 24/8/2016
Fuente de la reseña: Capterra

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Puntos a favor

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Puntos en contra

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Respuesta de UserEngage

Thank you for your feedback! Appreciated!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

7.0/10
Usuario verificado
Traducir con Google

Happy client

Software usado A diario durante Más de un año
Revisado el 2/12/2016
Fuente de la reseña: GetApp

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development.

Right now we use it for A/B testing, automatic live chat, pop-ups and forms.

If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles
I guess it’s a strong standard for marketing automation.
reaaaaly cheap as for something this complex.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Arnoldas R.
Traducir con Google

Just do what intend to very well

Software usado Semanalmente durante Más de un año
Revisado el 23/11/2017
Fuente de la reseña: Capterra

Puntos a favor

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Puntos en contra

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Usuario verificado
Traducir con Google

Intelligent Automation that is easy to use

Software usado A diario durante 1-5 meses
Revisado el 6/6/2019
Fuente de la reseña: Capterra

Puntos a favor

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

Puntos en contra

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough.

As I say, small downside and probably a very personal preference.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10

Precios de User

A partir de
USD 79.00/mes
Opciones de precios
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

Funciones de User

  • API
  • Análisis en tiempo real
  • Chat
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Grabación de llamadas
  • Integración de CRM
  • Integración de terceros
  • Mensajería instantánea
  • Notificaciones automáticas
  • Panel de actividades

  • Conferencias
  • Conferencias en vivo o en vídeo
  • Creación de informes de llamadas
  • Desvío de llamadas
  • Enrutamiento de llamadas
  • Identificador de llamadas
  • Mensaje de voz
  • Supervisión
  • Supervisión de llamadas

Más información sobre User

Funciones principales de User

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

Beneficios

All the key tools for support, marketing and sales in one place make selling easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: "If user speaks Spanish and comes from referrer X welcome him with a custom live chat message"

User.com is much cheaper than a competition and offers free trial.

Increased conversion by learning behavior patterns of your users, detecting moments of hesitation and approaching them in a timely and elegant way.

Detecting the most engaged and promising prospects with user scoring

All in one solution delivering: live chat, marketing automation platform, helpdesk, mailing system. and user tracking

Constant communication with our mobile app for iOS and Android devices

Preguntas frecuentes sobre User

He aquí algunas preguntas frecuentes sobre User.

P. ¿Qué tipo de planes de precios ofrece User?

User ofrece los siguientes planes de precios:

A partir de: USD 79.00/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

P. ¿Cuáles son las características principales de User?

User ofrece las siguientes características:

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

P. ¿Quiénes son los usuarios habituales de User?

Los clientes habituales de User son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite User?

User admite los siguientes idiomas:

Árabe, Chino (simplificado), Checo, Danés, Neerlandés, Inglés, Finés, Francés, Alemán, Hebreo, Húngaro, Indonesio, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Tailandés, Turco, Ucraniano

P. ¿Qué tipo de planes de precios ofrece User?

User cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿User es compatible con dispositivos móviles?

User admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra User?

User se integra con las siguientes aplicaciones:

Brainier LMS, Jobma, OpenKM, Remedy IT Service Management, Travis CI, Twitter, Web Tracks, Wordpress, Wordpress, Workteam OKR Goal Management

P. ¿Qué tipo de asistencia ofrece User?

User ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo