User.com
Sobre User.com
La plataforma ha sido diseñada con el fin de ofrecer soluciones modernas y fáciles de usar para los negocios: es una interfaz para toda la empresa. Equipos de marketing, ventas y atención al cliente de todo el mundo utilizan este software para:
- Obtener información sobre los visitantes de sus sitios web.
- Generar más clientes potenciales.
- Aumentar las ventas.
- Y agilizar los procesos internos.
¿Estás interesado en la automatización del marketing? Consigue una prueba gratis. No se requiere tarjeta de crédito.
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Opiniones
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- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Gran variedad de funciones
Revisado el 14/11/2022
Puntos a favor
Herramienta que te ofrece muchas opciones para mejorar tus procesos de venta, sencilla de implementar sin necesidad de conocimientos técnicos
Puntos en contra
La aplicación a veces es algo lenta, pero por lo general va muy bien
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great all-in-one sales and marketing automation tool
Revisado el 11/12/2020
We are using User.com to welcome, onboard, support and reengage our users and customers.
It's...
We are using User.com to welcome, onboard, support and reengage our users and customers.
It's pretty easy-to-use, therefore we were able to save up time to do other tasks.
I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.
Puntos a favor
I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
Puntos en contra
Just two extra features in 'Conversations' and it would be ideal:
- possibility to search previous chats by keywords
- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)
Alternativas consideradas
IntercomRazones para cambiar a User.com
Transparent pricing and full GDPR complianceRespuesta de User.com
Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!
- Sector: Marketing y publicidad
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Magnificent support, and a good product
Revisado el 11/3/2021
I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment...
I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
Puntos a favor
Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.
Puntos en contra
It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…
Alternativas consideradas
ActiveCampaignRazones para elegir User.com
We needed something more focused on marketing automation. We also wanted to be able to send web push notifications.Software anterior
GetResponseRazones para cambiar a User.com
We got convinced by pricing and the set of functions.- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Why Our Team Had to Say Goodbye to User.com
Revisado el 14/4/2023
Puntos a favor
It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.
Puntos en contra
Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?
- Sector: Contabilidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great software with excellent customer service
Revisado el 20/7/2021
I'm really content with using User.com, marketing automation and email marketing work really well....
I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.
Puntos a favor
User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.
Puntos en contra
There could be more nice-looking templates to build emails and pop-ups.
Razones para elegir User.com
Because marketing automation works better in User.comSoftware anterior
ActiveCampaignRazones para cambiar a User.com
I think it's the best price-quality ratio.Preguntas frecuentes sobre User.com
He aquí algunas preguntas frecuentes sobre User.com.P. ¿Qué tipo de planes de precios ofrece User.com?
User.com ofrece los siguientes planes de precios:
- Modelo de precios: Versión gratuita, Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de User.com?
Los clientes habituales de User.com son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
P. ¿Qué idiomas admite User.com?
User.com admite los siguientes idiomas:
alemán, checo, chino, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe
P. ¿User.com es compatible con dispositivos móviles?
User.com admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra User.com?
User.com se integra con las siguientes aplicaciones:
1ShoppingCart, Adobe Commerce, Airtable, BigCommerce, Calendly, CoreCommerce, Drupal, FreshMail, FullContact, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Forms, Google Workspace, Instapage, Intercom, Joomla, Kajabi, Mailchimp, Meta for Business, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Slack, Squarespace, Stripe, Stripe Billing, Trello, Twilio, Twitter/X, Typeform, Weebly, Wix, Woodpecker, WordPress, Zapier, Zoom Workplace, ekmPowershop
P. ¿Qué tipo de asistencia ofrece User.com?
User.com ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
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