SimpleConsign

Puntos a favor

The software is very intuitive. We switched our software over from a piece-built Access system back in 2013, and there was a learning curve for staff, but it went very smoothly. For a high-volume consignment based store with over 7,000 consignors, I can't imagine using anything else. Additionally, being cloud-based means that when we have technological complications on one computer, we still have functionality.

Puntos en contra

There have been a few tweaks and customization changes that we have requested from the company that either haven't happened or have taken a long time to implement. Please understand, this is a minor issue, and they have become a very large company so we don't expect special treatment. The fact that this is the thing I like "least" is more testament to how great the bulk of our experience has been.

Puntos a favor

My store does consign and new product and simple consign handles it all! I used a different product for a number of years and keeping track of my new items was a nightmare. I love how easy Simple Consign is to keep track of all of our new inventory and to make changes. The History portion is very helpful. Simple Consign has easy integration with my online store. The fact that Simple Consign gives you a daily record of your COGS without having to pull multiple reports is one of its best features. It is so easy that I was able to get rid of my bookkeeper who waded through multiple reports on my previous software. The consignment process is easy and straightforward to use. We have always had quick and friendly technical support, even with our stupid questions. Highly recommend this software particularly if you choose to carry some new product.

Puntos en contra

I would love it the POS system integrated with your choice of a credit card company. Reports can be a challenging to figure out at first.

Puntos a favor

We are a combination of consignment, resale and retail. I love that SimpleConsign supports all of these types in both POS and overall inventory management. It is also fairly easy to train our new staff on POS components of the system. Also I'm very happy with the level of customer support from the Traxia team.

Puntos en contra

Because I have a software design and development background, I am perhaps more critical than most. I find many of the workflows very clunky and some of the interfaces do not follow UX best practices -- resulting in user errors that shouldn't happen. It doesn't feel like user-centered design.

Many times when I'm trying to figure out how to get the system to support the tasks I want to do, I long for a peek at your schema and object model. The data relationships aren't always clear and results are often not what I would expect.

I would love for the software to work better with and on multiple devices.

Puntos a favor

Easy to install and set up. Lots of flexibility in use. Keeps track of hundreds of consignors and thousands of products

Puntos en contra

Limited search options - i.e. in layaway. No fuzzy logic - for example, if a product name is misspelled, the program will not find it.

Puntos a favor

The customer service is fantastic. Any trouble I’ve had, which is rare, is immediately solved. They’ve also helped me a great deal just with setup and occasionally with reports I’d like to run.

Puntos en contra

It’s pricey. I was fine with the original
Price of $199 but it jumped to $279 a month. Not much you can do about that after your whole business is setup and that’s a pretty big hike.