GoToConnect

GoToConnect

Comunicación empresarial en toda la nube con todo incluido

4.5/5 (416 opiniones)

Información general sobre GoToConnect

¿Qué es GoToConnect?

Las comunicaciones Jive proporcionan comunicaciones unificadas de nivel empresarial y soluciones de VoIP alojadas para empresas e instituciones a través de la nube. Todos los planes estándar de Jive incluyen tono de marcación local, correo de voz y larga distancia con todas las funciones avanzadas de PBX. Incluye varias funciones principales de VoIP, como PBX alojado, informes/análisis de llamadas, modo día-noche, conferencia de 3 vías, música en espera, intercomunicador, marcación por nombre, llamada en espera, desvío de llamadas, fax virtual, saludos personalizados, acceso remoto, fax a correo electrónico y muchos más.

Cualquier cambio en el sistema Jive se puede hacer en línea en tiempo real, lo que ayuda a las empresas a ahorrar en costos de soporte y mantenimiento. Las llamadas pueden redireccionarse a la siguiente persona en cuestión si las personas que llaman obtienen la línea ocupada. Los clientes pueden agregar un nuevo teléfono simplemente haciendo una llamada, pagando solo por teléfonos adicionales. El software proporciona una interfaz de arrastrar y soltar que permite a los administradores crear usuarios, agregar grupos de timbres y cambiar buzones de correo de voz. Los usuarios cuentan con una interfaz totalmente controlable desde la cual se pueden hacer cambios. Jive proporciona todas las características en cada plan.

Información general sobre GoToConnect

Precio

A partir de
USD 19.95/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de GoToConnect

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés, Francés, Alemán, Portugués, Español

Capturas de pantalla

Captura de pantalla de GoToConnect:
Captura de pantalla de GoToConnect: Captura de pantalla de GoToConnect: Captura de pantalla de GoToConnect: Captura de pantalla de GoToConnect: Captura de pantalla de GoToConnect:

Opiniones de GoToConnect

Opiniones de GoToConnect

Calificación general
4.5
/
5
Excelente
257

Muy bien
122

Normal
26

Pobre
6

Malo
5

Relación calidad-precio
4.5
Funciones
4.5
Facilidad de uso
4.5
Asistencia al cliente
4.7
91% Un ha recomendado esta aplicación
Susan m C.

Never Missing A Call

Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.


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Amber L.

The Customer Service Is Outstanding!

It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies.


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John M.

Solid VOIP System

My experience with Jive was a pleasant one. At the time it was a significant upgrade from our old system and is certainly an adequate solution for a small office with a VOIP need.


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Michael W.

Excellent VOIP Service!

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.


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Usuario verificado

It works, but not well, and it has such great potential.

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.


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Susan m C.
Sector: Servicios financieros
Tamaño de la empresa: 2-10 empleados
Traducir a español

Never Missing A Call

Software usado A diario durante Más de dos años
Revisado el 2/4/2019
Fuente de la reseña: Capterra

Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Puntos a favor

Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Puntos en contra

The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Amber L.
Sector: Comercio minorista
Tamaño de la empresa: 2-10 empleados
Traducir a español

The Customer Service Is Outstanding!

Software usado A diario durante Más de dos años
Revisado el 26/11/2019
Fuente de la reseña: Capterra

It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies.

Puntos a favor

The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company!

Puntos en contra

There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

John M.
Sector: Servicios financieros
Tamaño de la empresa: 2-10 empleados
Traducir a español

Solid VOIP System

Software usado Otro durante Más de dos años
Revisado el 25/3/2020
Fuente de la reseña: Capterra

My experience with Jive was a pleasant one. At the time it was a significant upgrade from our old system and is certainly an adequate solution for a small office with a VOIP need.

Puntos a favor

At the time that our firm made the switch to this system it was a major improvement to our old phone system. For the first time we were able to have custom call handling rules, we could assign temporary voicemails without terminating the standard voicemail, and we had the visibility to see if other team members were on the phone from our own desks.

Puntos en contra

What I have learned since moving on to a different software is that competitors allow much more customization in the dial plan, address book, e-faxing, and vacation planning. While this system is perfectly adequate for a home office or simple office, it is not conducive to a large network of employees.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 7.0/10

Michael W.
Sector: Edición
Tamaño de la empresa: 13-50 empleados
Traducir a español

Excellent VOIP Service!

Software usado A diario durante Más de dos años
Revisado el 2/12/2019
Fuente de la reseña: Capterra

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Puntos a favor

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Puntos en contra

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 51-200 empleados
Traducir a español

It works, but not well, and it has such great potential.

Software usado A diario durante 6-12 meses
Revisado el 3/10/2019
Fuente de la reseña: Capterra

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Puntos a favor

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Puntos en contra

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 3.0/10

Recomendación de usuario
9/10
Basado en 416 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de GoToConnect

Precios de GoToConnect

A partir de
USD 19.95/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 416 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de GoToConnect

Funciones de GoToConnect

API
Chat
Conferencias
Creación de informes de llamadas
Creación de informes y estadísticas
Creación de marca personalizable
Desvío de llamadas
Enrutamiento de llamadas
Gestión de la comunicación
Grabación de llamadas
Herramientas de colaboración
Identificador de llamadas
Integración de CRM
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión
Supervisión de llamadas
Videoconferencia
Funciones
4.5/5
Basado en 416 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre GoToConnect

Preguntas frecuentes sobre GoToConnect

He aquí algunas preguntas frecuentes sobre GoToConnect.

P. ¿Qué tipo de planes de precios ofrece GoToConnect?

GoToConnect ofrece los siguientes planes de precios:

A partir de: USD 19.95/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de GoToConnect?

No tenemos información sobre las características de GoToConnect

P. ¿Quiénes son los usuarios habituales de GoToConnect?

Los clientes habituales de GoToConnect son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite GoToConnect?

GoToConnect admite los siguientes idiomas:

Inglés, Francés, Alemán, Portugués, Español

P. ¿Qué tipo de planes de precios ofrece GoToConnect?

GoToConnect cuenta con los siguientes planes de precios:

Suscripción

P. ¿GoToConnect es compatible con dispositivos móviles?

GoToConnect admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra GoToConnect?

GoToConnect se integra con las siguientes aplicaciones:

G Suite, ITBoost, Legwork, Microsoft Azure, Salesforce Sales Cloud, Slack, Zoho CRM, Zoho Desk

P. ¿Qué tipo de asistencia ofrece GoToConnect?

GoToConnect ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo