eSpace Contact Center

eSpace Contact Center

Multi-channel communications and telephony platform

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Información general sobre eSpace Contact Center

Huawei’s eSpace Contact Center is a multi-channel communication platform for large businesses and enterprises that caters to various industries such as education, finance, healthcare, government, manufacturing and energy. It offers high-performance, carrier-grade telephony and IP-based call processing and routing additional to on-demand cloud and mobile services.

Huawei eSpace Contact Center is customizable and adaptable to specific business needs. It is built for effective customer service and marketing with the objective of bridging communication between enterprises and customers.

Information can be shared between agents, experts and customers via Video IVR, virtual meetings and desktop sharing. eSpace Contact Center intelligently routes and allocates requests from multiple media channels in a unified manner including voice, video, fax, email, web, and social media.

The eSpace Contact Center platform supports IP technology that enables operation through wireless networks using a PC or mobile device, without any regional restrictions. It also facilitates video surveillance, graphical monitoring and reporting, and can be integrated with other enterprise applications.

Precio

A partir de
N/A
Opciones de precios
Prueba gratis

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Canadá, Europa, Reino Unido, Estados Unidos

Idiomas admitidos

Inglés

Precios de eSpace Contact Center

A partir de
N/A
Opciones de precios
Prueba gratis

Contact Huawei eSpace Contact Center for pricing details.

Funciones de eSpace Contact Center

  • Base de datos de clientes
  • Creación de informes personalizables
  • Creación de informes y estadísticas
  • Integración de terceros
  • Integración móvil

  • API
  • Campos personalizables
  • Creación de marca personalizable
  • Datos en tiempo real
  • Gestión de calendarios
  • Importación y exportación de datos
  • Integración de CRM
  • Integración de correo electrónico
  • Integración de redes sociales
  • Modelos personalizables
  • Notificaciones automáticas
  • Pagos electrónicos
  • Panel de actividades
  • Recordatorios
  • Seguimiento de actividades

Más información sobre eSpace Contact Center

Funciones principales de eSpace Contact Center

  • Agent scoring
  • Automated Experience Portal (AEP)
  • Browser/Server (B/S)
  • Computer Telephony Integration (CTI)
  • Contacts Routing Server (CRS)
  • Contacts Routing Server (CRS)
  • Custom and intelligent reports
  • Customization
  • Desktop sharing
  • Fax, email
  • Graphical monitoring
  • ICS supports multiple media channel access
  • IP technology
  • Inspection system
  • Internet Contact Service (ICS)
  • Management platform
  • Mobile integration
  • Multi-layered platform
  • Multiple media channels
  • Outbound calling system
  • Proactive Outbound Platform (POP)
  • Real-time monitoring
  • Reporting
  • Screen record
  • Service integration
  • Social media integration
  • Third-party development
  • Video IVR (Interactive voice response)
  • Virtual meetings
  • Voice conference
  • Voice recording
  • Voice terminal

Beneficios

eSpace Contact Center enables multi-party collaboration with voice conferencing, and any member can interact as an agent; professional experts and colleagues collaborate or can interact as agents.

Management personnel can conveniently monitor the contact center’s operational status in real-time which includes inspection, recording and scoring functions.

eSpace Contact Center is an open, multi-layered platform with interfaces for third-party development, service integration, and system customization.

The Contacts Routing Server (CRS) uniformly routes and allocates requests from multimedia channels to the most appropriate agent or Interactive Voice Recognition (IVR) flow.

eSpace Contact Center utilizes a comprehensive report platform with built-in / third-party tools for custom reports and statistics that can be displayed in tables or charts.

Preguntas frecuentes sobre eSpace Contact Center

He aquí algunas preguntas frecuentes sobre eSpace Contact Center.

P. ¿Qué tipo de planes de precios ofrece eSpace Contact Center?

eSpace Contact Center ofrece los siguientes planes de precios:

Prueba gratis: No disponible

Contact Huawei eSpace Contact Center for pricing details.

P. ¿Cuáles son las características principales de eSpace Contact Center?

eSpace Contact Center ofrece las siguientes características:

  • Agent scoring
  • Automated Experience Portal (AEP)
  • Browser/Server (B/S)
  • Computer Telephony Integration (CTI)
  • Contacts Routing Server (CRS)
  • Contacts Routing Server (CRS)
  • Custom and intelligent reports
  • Customization
  • Desktop sharing
  • Fax, email
  • Graphical monitoring
  • ICS supports multiple media channel access
  • IP technology
  • Inspection system
  • Internet Contact Service (ICS)
  • Management platform
  • Mobile integration
  • Multi-layered platform
  • Multiple media channels
  • Outbound calling system
  • Proactive Outbound Platform (POP)
  • Real-time monitoring
  • Reporting
  • Screen record
  • Service integration
  • Social media integration
  • Third-party development
  • Video IVR (Interactive voice response)
  • Virtual meetings
  • Voice conference
  • Voice recording
  • Voice terminal

P. ¿Quiénes son los usuarios habituales de eSpace Contact Center?

Los clientes habituales de eSpace Contact Center son:

Empresas Grandes, Empresas medianas, Administraciones públicas

P. ¿Qué idiomas admite eSpace Contact Center?

eSpace Contact Center admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece eSpace Contact Center?

No tenemos información sobre los planes de precios de eSpace Contact Center

P. ¿eSpace Contact Center es compatible con dispositivos móviles?

eSpace Contact Center admite los siguientes dispositivos:

iPhone

P. ¿Con qué otras aplicaciones se integra eSpace Contact Center?

eSpace Contact Center se integra con las siguientes aplicaciones:

SAP Digital CRM

P. ¿Qué tipo de asistencia ofrece eSpace Contact Center?

eSpace Contact Center ofrece las siguientes opciones de asistencia:

Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica